Cityrooms Anmeldelser 

DON’T GO WITH CITY ROOM.
This is serious warning.
I don’t wanna give them even 1 star.
At first I give you summery.
1. They don’t respond quickly.
2. They ignore you when they have any problem.
3. They don’t check state of property before you move in.
4. They don’t do anything if you ask them to fix the serious problem. If they do, it takes 2 and half months at least.
5. No central heating for 2 and half months since day one.
6. No hot water for 2 and half months since day one.
7. No gas stove for cooking for a month.
8. They could kill us because of gas leaking caused by old boiler they didn’t change despite I asked them.
9. They try to threaten you.
10. They try to force you to kick out of property.
11. They didn’t not have HMO license(which is needed for letting property for flat share) SO YOU MUST CHECK BEFORE YOU MOVE IN. *We confirmed with COUNCIL.
12. They try to do illegal things.
13. They don’t communicate within company.
14. Overall THEY DON’T DO THEIR JOB AT ALL. JUST TRY TO STEAL YOUR MONEY AND PUT YOUR LIFE AT RISK.

Here’s the story. Maybe some people don’t believe this because it sounds like some fiction drama but unfortunately these all are truths.

Once you go with them, you’ll know what I am saying.

Since I moved in there was no heating and no hot water. And despite I have reported from day one, they didn’t fix for 2 and half months.
Because of mould from that condition, I couldn’t stop coughing for a long time.
And the worst thing was old boiler. Central heating and hot water were not provided because boiler was too old to work properly and they knew that but they left for 2 and half months. And we found gas leaking because of that old boiler. That means they could kill us seriously.
Gas leaking was confirmed by British gas company and they stopped gas so I also couldn’t cook for a long time and that costed me extra.
I have more annoying experience.

Anyways, DON’T GO WITH THEM.

Good luck you all.

From day one, Salvo and Galvin sounded very professional and available to any questions/Requests.

As a professional, I can confirm that They have been there - above and beyond - to get me the most suitable accommodation while considering my needs.

I definitely recommend those 2 cityRooms agents to anybody who needs an accommodation.

Stay far away from this company

A company you should go to only if you need accommodation in very short notice. They place you in properties without telling you the true amount of housemates you’ll have. They advertised a 3 bed/3 housemate flat to me only for me to find out both rooms had 2 people living in them so it was actually 5 of us in the 3 bed flat!

This then affects the electricity of course which they conveniently allow to be overused until they inform you of the overusage bill owed at the end of your tenancy. Truly terrible company, rude team who do not respond to issues in good time

I cannot stress to you, do not give this company business unless you have absolutely no choice. They have somewhat decent flats on offer (location was great) but there are better letting agents out there

Do not choose this agency cityrooms, the say lies, and they send weird people to live with you, I had a very bad experience. And into the contract landlord pay only 30 pounds and they take money from your deposit. No transparence on the service. I really do not recommend this agency at all.

Sony my agent has been amazing throughout the process of renting a room. He showed me the room at 8pm and was always available when needed. I have no hesitation to recommend Sony to anyone looking for a room he is the man!

I am very pleased with the service I have received whilst being a tenant via Cityrooms.
I feel that this agency are currently going from strength to strength and will always keep an ear out for each and every one of their young professional clients.
I have been with Cityrooms for the past 3 years since 2019, initially I assumed that they mostly catered to oversees / international students.
Initially, this made me slightly reticent to sign with them at the time!
Moreover, following some thorough research of my own, I soon realised they were the right property agency for me as a young professional.
I believe that Cityrooms are extremely professional and great at what they do.
They know how to cater to and meet the needs of all of their clients and we’re also exceptionally great during the heart of the 2020 pandemic.
Cityrooms offer very respectable prices in a forever growing property market.
My consultant Andrea was extremely helpful alongside senior members such as Alicia and Jafar.
Please read this review before signing with Cityrooms and also consider this statement as a testimonial for all young professionals currently seeking a room to let.
I would highly recommend this service to long and short term tenants.
Good luck.

My onboarding process was handled well by City Rooms, specifically Manfredi who was agent in contact with me. He explained all possible options which best suits my requirements and I got a room. I am happy with the room and the service City Rooms provides.

Been with Cityrooms for 6 months , so far so good.

No issues, service has been very efficient and quick, special thanks to Jafar in the rent department , was always ready to assist in any way possible. Keep up the good work!

Dear City Rooms in London, Stepney Green, Thank you a lot for the answer, you gave me 4 weeks ago, I read it carefully and really really couldn't understand how the description of the events in this particular afternoon fixed the issue and how this change the fact that what I saw was really horrible disgusting and unprofessional behaviour and services. First at all we are talking about broken communication between your Hostess officer and you letting agents ( no information that I arrive in the office, after filling the form); then secondly - apart of the agents, which were busy with some other customers, there was at least four/ five agents, playing games or whatever social media, and sharing a jokes between each other. Or let me see if I get it right - so because you want to provide amazing service - probably 4/5 agents, chatting jokes are not enough to respond to only one person, me, to my business needs and most likely you were waiting for the CEO of the company to come so you can have team big and strong enough to meet my professional needs, aaaaaaa, now I get it; thirdly how the fact that you are putting in your answer the sensitivitie topic Covid, so how this change the fact that first there was not fully compliance of the Covid measure in your office in that particular moment of the afternoon, and how this change the fact that you still didn't provide the services, you are so proud -"13 years independent leading agent", you failed to attract me like customer and thirdly - isn't that interesting that all of the activities, which you describe suppose to be focused on your existing and new customers, giving them great professional experience, but you failed in this as well. It is interesting that you can't organise the communication between your Hostess and your agent ( aprox 10-15 meters from each other, the same room) but you are organising and managing the process of finding a home for the clients, anyway, topic is getting too long, which is unneeded, unnecessary and pointless in this moment, because I am on my own path, you are on your, wish you all the best, success in your business, hopefully your next clients will have the honour to be serve by the CEO of your company, because like you said - "it is imperative we ensuring the highest levels of customer care at all times" and if 4/5 agents chatting jokes are not enough for this purpose, probably your CEO (and why not execute board of directors) all of them, together with these agents will be able to serve one single person, but it is not gonna be me
All the best,
Kind Regards

10 out of 10. They helped me and my girlfriend very much while Looking for a room. All done online, quick and convenient.

IF I WAS ABLE TO GIVE THIS SO CALLED COMPANY A 0 STAR I WOULD. IVE BEEN VERBALLY ABUSED BY THE ‘COMPANY DIRECTOR’ - JORGE SANCHEZ. HE WAS SWORN DOWN THE PHONE TO ME & MY PARTNER. HES DEMANDED US TO LEAVE, HES SENT FAKE COURT PROCEEDING PAPERS.WE COMPLAIN MR JORGE SANCHEZ TELLS US TO LEAVE. I HATE THIS COMPANY AND I WILL BE TELLING EVERYONE I KNOW NOT TO COME NEAR YOU. ABSOLUTELY DISGRACEFUL AND ALSO JORGE SAYING HE SHOULD OF NEVER ACCEPTED OUR APPLICATION DUE TO US ON UNIVERSAL CREDIT! Discrimination AT ITS FINEST.

My agent was super helpful from the beginning with all my questions and any issues that I faced, he was actively available on WhatsApp to offer help. I have gone ahead and decided to move to another property managed by cityrooms, because of my agent, Salvo. The company is also good overall, Alicia and Simone are very prompt with administrative queries and maintenance related problems.

Excellent estate agents, whenever we have a problem Gavin, Persad and Alicia sort out our issues straight away. Thank you so much!!

We have recently rented a room with this agency and it was a very good experience.
Manfredi, their agent, tireless and professional, helped me and my boyfriend to find the perfect home according to our needs.
5 stars for the service
5 stars to Manfredi!

I am very happy to write this review for City Rooms. I have recently rented a room with them, and my experience has been great so far. I was a bit sceptical at first at the whole procedures such as paying deposit/rent was made via online. However, their agent Salvo Patronelli shown amazing professionalism and proved I can trust them. Not only he helped me step by step with my application, he also made sure everything is as I wished. Fantastic service. Thank you so much!
I definitely recommend them.

Very very very bad. Cityrooms is the worsts ever experience I have ever had .
1 day before my moving in they called me to say the current Tenant is not moving out,
also she said they have other temporary room for me in a very far way house, or other room more expensive , when i looked at the pictures it was the same room i rented from them with less money.or change my flight ticket for traveling to London after 21days.
they offer me to have my deposit back if I'm not happy , after i gave them my bank account details and the girl said i have to text her manager and i don't have his number.
when i sent him email he did not reply back to me.
she is not replying back to my messages and she is not picking up my calls.
so now i have only one choice .
is i have to go to the hotel.
my advice wherever you see cityrooms run away.

I would like to give a special thanks to Michele Fantin for his availability and responsiveness as he was very accommodating throughout the entire process and made it as smooth as possible while moving from abroad.
Definitely 5 stars for the service, and slightly fewer for the room hence my rating of 4.

I am solely putting a 5 star experience due to the amazing assistance provided by JAFAR SIRAJ form the Stepney Green office. Throughout my 1 year tenancy he went above and beyond to help me in times that I was going through financial struggles and family losses. He remained professional yet understanding and empathetic towards my situation and always came up with solutions to help me. He is a great human being and deserves a lot of credit for his work at City rooms!

whatever you do, Avoid them like a plague.They act as if you have to beg them to live in their rooms. They do not tell you the full details of an agreement before you pay the deposit or rent upfront, and they waste your time and only tell you what they need on the day before you are due to move out. Basically keeping you captive so that You don't have a choice if there is an issue. But they are good at refunding you. So that is the only good thing. But you have to cause a scene before they agree to refund you. I suggest you STEER CLEAR FROM THEM.They were shady in the way the dealt with me.

Good rooms in good areas. They are a little bit higher than other landlords but it's worth it. My personal contact was Jamie the property manager and he was amazing very friendly and responsive.