Chicday Anmeldelser 9

On 12th June I read a message from ChicDay saying they were wrongly sending me out a Size8 white blouse, I immediately asked them to cancel it - as I had ordered a Size20 (3XL).
But a Size8 arrived in my mail on 24th June, so I emailed their 'Customer Service' department asking how to do a return & receive a Refund.
I have now had to email them five times, as all they keep doing is sending me the same automatic reply - ironically ending by thanking customers for "TRUSTING" them.😡 But how can I TRUST them when they keep ignoring their mistake, & my request for a REFUND?!!
As they seem not to understand and deal with this properly, professionally, I am sadly coming to the conclusion they are a scam organisation & would advise others to avoid using them.

Items were delivered rapidly.
No faults and exactly like the photo shows. Summery dress, perfect for holiday or the offices can dress up or down.

Following my negative review about Chicday on Trustpilot, the company did contact me very quickly and organise for a full refund. However, I feel that this is what they should have done in the first place - not wait until they had read some public criticism. Please, Chicday, stop sending replica pointless emails in response to all emails from customers.

DO NOT BUY FROM THIS COMPANYDespite several attempts to customer services (which is the worst) to be sent required code needed from them to return 3 items that are too big they respond with the same email instructions whIch is useless.. They advertise as chicday.co.uk which is misleading as these items come from China. There are no uk contact numbers to speak to anyone and you go round in circles getting nowhere. I ordered goods to value of (£69) which are no good to me. Apart from sizing issues the material is also cheap and not worth what was charged. BEWARE

I had an issue with my order. Contacted customer service and received a refund after a couple of emails.

I loved the blouse I had ordered but unfortunately it was too big, I have now ordered it in a smaller size. No problem with a full refund, very satisfied customer.

The items I ordered didn't fit. I contacted customer services to arrange a return and they arranged a refund straight away. They also said I could just keep the unwanted items rather than return them. Great customer service, so I've now ordered a larger size and will be happy to order more items from them in the future.

Awful experience. Bought a dress after seeing an advert on Facebook.

Dress was terrible quality so I wanted to return. They kept sending me the same email, at least 4 attempts without including any return address information so I’m out of pocket £37.97.

Do not buy from this company.