Charlene's Safe Ride Anmeldelser 

39
•
TrustScore 1.5 av 5

1,4

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

I haven't used the service but I was driving near one of their vehicles on I42 this afternoon. The driver was hogging up the left lane, at one point going under the speed limit and then doing at least... Vis mer

Vurdert til 2 av 5 stjerner

Charlene's safe ride has been late many times and overcharged a friend of mine without notice. She did not know until she checked her credit card statement. Also, their rates are not competitive compa... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Driver NEVER SHOWED UP for 6:00am ride to the airport. I called them and they said I could get a ride with”someone else” had to drive ourselves and pay a large parking fee covering 10days.

Vurdert til 1 av 5 stjerner

They advertise that they take Duke flex, but then refuse to take it as a form of payment once you are in the car. Ridiculous

Selskapet har svart

Informasjon om virksomheten

  1. Taxiselskap
  2. også i
  3. Bilutstyrsbutikk
  4. Reisebyrå

Opplysningene stammer fra ulike eksterne kilder

Book in advance, prepay and get your driver on time or your double money back guarantee.


Kontaktopplysninger

1,4

Dårlig

TrustScore 1.5 av 5

39 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har ikke svart på negative anmeldelser

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

1,4

Alle anmeldelser

(39)

1 anmeldelse i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Excellent Service!

I used Charlene's Safe Rides to transport my out of town physicians from the Durham Marriott to various locations in the area. The service was excellent and they were on time! My guests seemed to enjoy the service as well. Thank you CSR for providing excellent service.

29. april 2014
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Svar fra Charlene's Safe Ride

Hi Michele, thank you so much!! We're so pleased that you & your guests enjoyed our service. Be sure to let us know if there's anything we can do to make your experience better. Bell

Vurdert til 5 av 5 stjerner

Courteous, efficient, on time, pleasant experience

Have used this service a couple of times , and was happy with the performance of all the drivers.

29. april 2014
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Svar fra Charlene's Safe Ride

Glad you are satisfied with our service. We now have Town Cars and BMB's in our fleet. Also, we're offering "Airport Meet & Greet", driver will park, wait at the gate, help with baggage then escort you to our vehicle! Ask for it in your next return from RDU Airport - Bell

Vurdert til 5 av 5 stjerner

Always My First Choice

When I need a taxi, I always contact Charlene's Safe Ride. Over the years, they have consistently provided reliable, courteous service. Their drivers are on time, helpful with baggage and take the most efficient routes. Their website is excellent and allows one to reserve and pay for the ride in advance if desired. Someone calls to verify so there is no confusion. I recommend this taxi service to all of my friends and family.

28. april 2014
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Multiple bad experiences with Charlene's Safe Ride

Charlene's safe ride has been late many times and overcharged a friend of mine without notice. She did not know until she checked her credit card statement. Also, their rates are not competitive compared to other cab companies in the area.

28. april 2014
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Svar fra Charlene's Safe Ride

Dear Student! Thank you for your review. We solve all our clients issues once reported, please advice your friend to contact us directly and we'll take care of the over charge. Clients pay the drivers directly using a wireless device, so there is no way to charge without the cardholder signature and swipe of his card! Regarding the rates, we do not compete in price. Please know that we've to provide a 1.5 million liability insurance to be in partnership with Duke University, regular taxicab hold 30,000 insurance. We've special flat rate to Duke University and Medical students and special discount for their employees. Bell

Vurdert til 5 av 5 stjerner

Only SUPER-POSITIVE surprises

I definitely recommend Charlene's Safe Ride to anyone.
I used it to reach RDU airport and also on my way back. I really can't find anything
negative in the service they offered. They were super-efficient in managing my trip even thought I don't have a phone number. Quick and kind e-mail responses, efficient chat service, friendly taxi drivers PERFECTLY on time (even in advance), safe ride, clean cabs, possibility of paying via debit card with receipts e-mailed instantaneously, no surprises on the taxi fare (30$ dollars no matter on traffic).
If you don't belive me, try it!

27. april 2014
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Svar fra Charlene's Safe Ride

Hi Daniele, we're so happy that everything worked out good to/from the airport. Our experience in serving you helped us improve our service by adding a new future "Meet & Greet" at the RDU Airport (Terminal 2 as of now). This service will make the pickup process stress-free for passengers without a phone, elderly, international traveler and youth traveling alone. Our driver parks his vehicle, wait at the arrival gate, help at baggage claim then escort the passenger to the vehicle. Thank You Daniele - Bell (Operations manager)

Vurdert til 5 av 5 stjerner

Professional and prompt

Great service! My driver called me beforehand to let me know he would be waiting and gave me his personal cell number. The driver was 10 minutes early to pick me up. He helped me with my bags and the cab was clean which is called big plus for me. I liked the personal service and I felt like a vip. I have tried several other taxi companies in the past and was not impressed. I am glad I found this company and I will be using csr exclusively from now on. Would recommend to anyone!

26. april 2014
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Svar fra Charlene's Safe Ride

Its our pleasure to win your business - Irish :-)

Vurdert til 5 av 5 stjerner

Very reliable service.

I use this service to get my 8 years old boy to school. They have been on time, safely driving my child and affordable. I highly recommend them to everyone.

26. april 2014
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Svar fra Charlene's Safe Ride

Hi Benn, we at Charlene Safe Ride are pleased that we met your expectations. Irish :-)

Vurdert til 1 av 5 stjerner

Advertise that they take Duke flex and then refuse to accept it once you are in the car.

They advertise that they take Duke flex, but then refuse to take it as a form of payment once you are in the car. Ridiculous

11. mars 2014
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Svar fra Charlene's Safe Ride

Sorry to hear that our driver (who doesn't have a Flex device) )refused to accept your DukeCard. Please know that we've 20 drivers and the DukeCard office only provided us with six (6) Flex devices. We encourage you and all Duke students to contact DukeCard office at http://dukecard.duke.edu/ or call (919) 684-2273 and file a official complaint, this may push them to provide devices to all our drivers. - Irish

Vurdert til 5 av 5 stjerner

Professional, dependable and couteous transportation services you can trust.

We have relied on CSR for their competitive transportation services over the past 3 years. CSR's customer focus is always professional, safe, friendly and flexible. Their online billing system allows for reliable, quick and secure payment options. Our drivers have always been prompt, courteous and flexible in meeting our needs including a wake-up call, driver name and number for coordinating location and exact time of pick-up and return services.

11. mars 2014
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Svar fra Charlene's Safe Ride

We really appreciate your business. Bell

Vurdert til 5 av 5 stjerner

Reliable and would definitely use again

Super easy way to make reservation, driver was very nice and got us to the airport for a lower price than any other competitor.

6. mars 2014
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Svar fra Charlene's Safe Ride

We really appreciate your business and review.

Vurdert til 3 av 5 stjerner

Fine service, not spectacular.

I used Charlene's Safe Ride to get to and from the airport on a recent visit. The ride to the airport was fine: the driver was on time, courteous, and knew where he was going. Yhe ride that picked me up was less so.
First, as I'm landing I get a phone call from the driver, who says that he cannot wait for me any longer and will send another driver soon. The thing is, I had not only given Charlene's safe ride my flight number so they could track the flight, but my flight had arrived 15 minutes early.
Another driver calls me eventually and I after I get my luggage I meet the driver at a designated pick up spot. The driver does not get out of the car to help me with my bags, or even open the trunk of the car. Despite having a GPS in his car and the fact that I told him I had never been to Durham before, he asked me for directions to where I was staying. I was not impressed by his service or his abilities as a driver.
But I've definitely had worse taxi experiences in my life. I actually had worse taxi experiences while visiting Durham. This is why give the service 3 stars.

6. mars 2014
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Svar fra Charlene's Safe Ride

We deeply apologize for the negative experience. We investigated the matter and corrected it so it won't happen to you in the future. Thank you for your feedback, it really help us improve our service - Bell

Vurdert til 5 av 5 stjerner

Always reliable!!!

Ever since i moved to NC I know I could count on CSR!!!! They have been there even at last minute call!!!

12. februar 2014
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Svar fra Charlene's Safe Ride

Hi Raixa, we really appreciate your frequent business.

Vurdert til 5 av 5 stjerner

Reliable friendly service!

Excellent communication from the driver, reliable and friendly service!!!

10. februar 2014
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Svar fra Charlene's Safe Ride

Dear Rocky! We thank you for your time and review - Jennifer

Vurdert til 5 av 5 stjerner

great service and wonderful people for a fair price

I asked for the meet and greet and everything was jus great. I truly recomend charlene's service! Great experience!

10. februar 2014
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Svar fra Charlene's Safe Ride

It was our pleasure to provide you with an excellent service - Irish

Vurdert til 5 av 5 stjerner

Review

on time, very nice driver

10. februar 2014
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Svar fra Charlene's Safe Ride

Thank you for your review - Irish

Vurdert til 3 av 5 stjerner

Service Good, website terrible

Don't try and book anything on line - you cannot do it. First it was a wildly incorrect amount ($3700 to travel from Durham to RDU), that was corrected and now it asks for information that it not on the form (your email) or has been done (accept terms).

10. februar 2014
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Svar fra Charlene's Safe Ride

Dear Mary, we thank you for your time and feedback. Our developers are working hard to fix all bugs so you won't face any issues in the future. Jennifer

Vurdert til 3 av 5 stjerner

a little bit late, very good travel and service

There was a 15 minute delay for the arranged pick up time. Besides that, the service was great. They tryed to communicate with me for the delay but as I had an international cel phone number they couldn´t reach me.

7. februar 2014
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Svar fra Charlene's Safe Ride

Dear Alvaro, we thank you for your time and the review. We deeply apologize for the delay and promised it won't happen again. Jen (Operations manager)

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