Certific  Anmeldelser 

In short;
Royal Mail failed on their 'guaranteed' delivery, my in-laws could not leave the country after my wedding, Rebecca from the support team was great and helped resolve the situation. She could have just emailed me some details, but she actually took the time to call me & helped with a very unfortunate situation. Great service, thank you Rebecca (& team).

In long;
My (now) mother in-law & brother in-law flew into the UK for our wedding in early June. Multiple tests were required (day 2, day 5 early quarantine release, day 8, fit to fly), all purchased & delivered in great condition & in time.

The day 2, 5 & 8 tests all went well, they were posted with Royal Mail in the packages we received alongside the tests & we received the results between 4 & 7pm the next day.

However things took a turn for the worse when they were due to leave. As the flight was Tuesday evening & the fit to fly tests need to be taken a max of 72 hours before the flight, this was Saturday evening. No post office open on a Saturday at that time, or a Sunday in my area...
So after contacting the airport to ask if they could take the test a few hours early, they advised it would not be accepted, it is 72 hours max.
Messaged the Certific support team regarding flight times & the situation & they advised that so long as the parcel is received before 9am, they will keep an eye out for it and ensure we receive the results in time for their flight. Luckily I had purchased the express delivery option & had a parcel with 'guaranteed before 9am' postage already sorted.

Off to the post office around 8am Monday morning, plenty of time to get the parcel out that day & delivered by 9am.

When the parcel was delivered at 1130, we were obviously a bit concerned. I messaged Certific & they responded pretty quickly saying they had received the parcel in the building but didn't have it in the lab yet, but they will check & let me know.

Not knowing if we would receive the results, they needed to be at the airport around 4pm, so we had to leave home around 2pm to get there on time, unless we heard something before.
Halfway to the airport, finishing up in a service station in Somerset, walking back to the car, I received a call from Rebecca from the Certific support team. She had some bad news for me, they could not guarantee the results would be published in time for their flight...

Obviously that news was not well received, but we had been thinking about that possibility since the day before so it did not come as a surprise.

Rebecca (& her team) were very helpful by searching online & actually calling various health centers, clinics, Boots pharmacies & other places on route towards the airport to see if any of them had facilities to perform a same-day test. There were no's in all directions, nothing anywhere. Sold out or unavailable on short notice. They could not get through to one Boots pharmacy in a village close to me so we drove there & they were sold out. The in-laws were staying with me for longer.

After that unfortunate adventure & Rebecca being great and supportive throughout the procedure, calling me back when I lost signal etc, the in-laws were staying until the next flight, which was Saturday.

Rebecca arranged for new tests to be sent to me at no charge and with express return postage. Completed these tests and the in-laws returned home successfully (besides the plane being delayed & them having to sit on the plane for almost 3 hours before it took off! But that is a different story, a very bad one against Ryanair!)

Rebecca could have just sent me an email saying they didn't receive the tests in time so they couldn't provide the results in time. I was expecting that and wouldn't have held it against them. But the effort and empathy shown really gave a fantastic customer experience in dealing with Certifc.

I used Certific for multiple travels because during COVID I had to travel for work reasons. The last time I had an issue because I miscalculated the days and sent my fit to travel test too late, this almost caused the cancellation of flight and I panicked…At this point they literally SAVED my travels by helping me in every possible way. I don’t have but great words to write about this great team that put the patient first and I would recommend them to anyone that needs to travel. Thank you again.

Amazing service!! Very efficient, responsive and caring.

We ordered the 2 and 8 day test for travel to the UK. Day 2 went smoothly but we did not get day 8 until day 10. By then we had reported the issue to the NHS and received a replacement test. This caused a delay in our quarantine, but Sergio offered us a refund and the ability to use our day 8 test for our return flight test. I feel the company was overwhelmed initially, but they did offer excellent service in the end.

Our tests were organised by a friend for our return from Antigua. My parents who were staying at our house to look after the dog informed us that the tests had arrived and this was a good 3-4 days prior to us returning, so no delay whatsoever in getting the test kits.
Initially, we were nervous about doing a video, however it was easy to follow once you downloaded the app and we got our test results back the following day, less than 24hrs later, so we were really pleased with the efficiency.
However, Day 8 testing proved more tricky, this wasn’t an issue that Certific could have done much about we consequently found out and more to do with collections by Royal Mail from priority postboxes on a Sunday not proving to be a reality!
Nevertheless, Certific bent over backwards to find out where our tests were, ensured our results would be back and we thus avoided another few days of isolation.
I was very happy with the customer service I received both via email and telephone and would most definitely recommend them to anyone I know that might need testing done.
Anna Jones, Bangor

I have nothing but good things to say about the service I received from Certific. The testing process was straightforward and I received the all-important results very promptly. When I did have a technical query, the staff went far beyond the call of duty to reassure me that all would be well ... and it was. A truly first-class service and one of the most competitively priced packages I could find. I would highly recommend them. Thank you!

Clearly from some experiences below the company had some initial issues and I could not find any order confirmation from them when I came to fill in my Passenger Locator Form but that may be my fault. The day 2 and day 8 tests were received bang on time and everything went very smoothly after that. Highly recommend them.

I had received a poor service from another test provider. So as I had commitments for "day 6", I was nervous that my "Test to Release" worked well. With Certific/CHHP everything was superb. The test arrived on time and the instructions re how to take it were clear. I returned the test at 10am on Saturday, and I received an email confirmation of a negative test by 9pm the same day. Excellent service!

Excellent service - day 2 and 8 swabs here before we arrived and day 2 result available at 10pm the day Certific would have received it from Royal Mail with phone message alert. Clearly from their customer service reply they are having some issues with one provider of tests but my experience was faultless. Very clear step by step video test instructions.
.Competitive price compared to many others.

Complete joke of a company, avoid at all costs, cancelled tests (day 2 and 8) 2 days before they were due to be delivered citing unable to send tests by post. This company are chancers cashing in on COVID. Please do not use them. It has taken 2 weeks to get a refund. The only positive is they reply to concerns very quickly, shame they take so long to refund!
Due to travel commitments I have had to spend hundreds of pounds to get in and out of the UK of late. I now use Biograd all the time. Biograd supply a vast majority of fly by night companies that have sprung up that are exploiting folk like you and me that need to travel. Do your homework folks!

I experienced issues with the courier and medical director followed up with me personally to send me a new day 2 and day 8 test the same day, I also got a day 5 test for the inconvenience. Test app is really easy to use and got results within 24 hours. Highly recommend and will use Certific again, prices are competitive as well.

Still awaiting my refund after over 2 weeks.
No responses to my email. Absolute scam. Stay clear.

Massive delay in receiving test kit for day 2 and 8 test kit package with additional day 5 test to release. Made the order 3 weeks in advance of my arrival day. Order was confirmed via email. Contacted via phone and email on day 1 after arrival as testing kit had not arrived. Certific did not pick up any phone calls but to be fair replied to my emails promptly. I was informed that the testing kit had been dispatched but they could not provide me with a tracking number or estimated day of arrival. After day 2 and day 3 with no arrival of my testing kit, I contacted NHS 119 to arrange for a replacement test kit and ordered subsequent tests from a different company. Emailed CHHP Certific to cancel my order and requested a refund which they accepted. Would not recommend as they clearly are unable to cope with the volume of orders which they have accepted and confirmed.

Ordered Day 2 and Day 8. Cancelled on day of arrival as no stock. Still no refund. Terrible. Should not be a recommended supplier with NHS.

Booked day 2 and day 8 with this company as it was one of the cheapest. Ended up not arriving on time due to a shortage of tests. They refunded me and sent the tests out 2 days late. The video was easy to do on the app and came with Royal Mail postage. Now day 6 and still waiting day 2 results.

As per the previous reviewer, I booked a day 2 and day 8 Covid test three weeks before i was due to travel. Payment was taken in full at that time. 4 days before my travel date they emailed to cancel the test due to "unforeseen circumstances"??? What might those circumstances be I wonder? Avoid - these are cowboys.

Purchased my 2nd and 8 day government approved PCR coronavirus tests two weeks in advance of my return to the U.K. The day before I am due to arrive back in the U.K. they cancel my order. It’s outrageous considering I’ve already completed all my government documentation with their reference information and I ordered two weeks in advance. Now I am scrambling to find a test package before I fly so I’m not fined thousands on arrival and of course lots are already sold out because my arrival is in less than 24hrs. Their conduct is disgraceful and the U.K. government should remove them from the government website.

I booked the two mandatory and one voluntary Covin -19 test and paid on line. Less than 72 hours before our planned departure we had a email cancelling our test.
The reason they gave was a “logistical error” at the company.
They left us in a situation that I we had two find a tests at the lass minute. This cost us an extra £250

Malcolm Grant