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Certa Hosting terminated my account without my approval, because I threaten them with a bad review for their low quality service.

You MUST read:

The hosting of Certa is extremely slow, when it serves more than 5 people at a time, it took to my simple wordpress blog more than 12 seconds to load. and I got every too minutes the 503 error!

I migrate from other hosting service to Certa hosting only because they promise a "Turbo" account with the Unlimited package, which in real life is slower than regular account with the other hosting provider.

All the story with this hosting company started when I published a negative review in TrustPilot, 2 weeks ago, just after I paid for something turned out they can’t provide (But can take my money for it).

They promise me a dedicated IP to one of my domain on shared hosting, I paid for the hosting and for the domain together, after asking several time if it is possible to have a dedicated IP for 1 domain only on the shared unlimited hosting package, the most expensive one. they told me "of course" and I have all of the chat script as well. (I believe they have it as well, this is why they had to bribe me afterwards. keep reading to the end...)

After opening the account with Certa Hosting, they told me that they can assign a dedicated IP only on the re-seller account, which is way more expensive and unnecessary for me!

I told them that it’s there fault and they should make it work in any way, even it will be on their expense(!).

After I wrote the review above on TrustPilot, they offered me a bribe in form of a re-seller account, which can work with the dedicated IP, which I already purchased from them and paid for.

The representative of Certa hosting, Joel, very angry guy, wrote to me:
“ I would be willing to upgrade your account to a re-seller account with the dedicated IP at no extra cost as requested if you agree to remove the unfair review or charge to a 5 star “

I have screenshots from the communication with Certa Hosting.

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This is a reply to Certa Hosting's reply:

If you were insulted by me calling you liar after you promised something you can't keep, so it mean you are insulting by the truth. Joel admitted to me that the guy from the chat promised me the dedicated IP on your shared hosting, and I have a proof. don't try to minipulate the truth guys.

I always wanted to solve it, while you tried to blame me on the 503 errors.

If you can't handle a standard wordpress blog, at least don't blame all the wordpress developers...

I hope you will do better with the other customers you still have.

Moved my services to Certa recently.. both website and email services. The migration was dealt with quickly and efficiently with competitive prices offered so for me it was a win win... outstanding service. Regards Sean

After running in to trouble with a previous hosting provider I have found the service at Certa to be top notch. They were a great help in migrating my accounts and helped iron out a few teething troubles swiftly and effectively. A smart move! And one I'd recommend to all.

Excellent – no reservations, I would recommend this company to anyone.

Purchased hosting for a DJ site, I was looking for something reliable and I definitely found it! Haven’t needed to contact support at all. Fantastic service, very happy customer!

Awesome hosting service with proactive customer support. Thank you guys for for helping each time.

Great support, everything works just perfect

Very good. No complaints at all

I have given a 5 on FB as well. I switched to Certa from a well known hosting company because the customer service was terrible, I've had no troubles at all, the site is always up, the customer service is fantastic, I give that an A+. I'm really glad I switched to Certa,

Keep up the good work!

really excellent help and support.. very often - instant via the chat line..

EXCELLENT customer service. Hosting setup within seconds. Over the moon and would highly recommend. Flawless cPanel also.

Would recommend for any business looking for a reliable hosting solution. The control panel is so easy to use and if, for any reason you can't do what you want on there, the help desk guys are easy to reach and really helpful. Nothing was too much trouble for them.

I have signed up for a shared hosting account with Certa Hosting. Their servers are fast, control panel is easy-to-use and support is just professional. Highly recommended to everyone who needs a fast, secure and reliable hosting provider.

Top class business web hosting and worth that little bit extra, was apprehensive moving my business services, but was an excellent decision and a smooth transfer process

I contacted Certa asking for advice as I wanted to create an online presence. Their team helped me throughout the process with picking a domain name and setting up my email hosting as well as helping with a website using their user friendly website creator.
Thanks to them I now have a web presence which I am over the moon with.

Certa host my website as well as using their website builder. I have a great relationship with them and should I have a problem or need help a quick call or web chat with one of team always revolves my issue.

Certa hosting has helped my business grow with it's professional service and dedicated support team.

Their tag line doesn't lie... the uptime is indeed rock solid - can't fault the service

I've had zero downtime, great performance and quick support. I highly recommend Certa for business hosting.

I would highly recommend. The team at Certa helped me transfer my domain to them so easily and set me up on a hosting package that suits my small business. The service really is very good with this company.