Centrick Anmeldelser 

Many thanks to Katy Fallon for expediting the management pack for me.
Great work

I attended the gathering at liberty place which was set up by concierge saf. I had a fantastic time the food drinks and atmosphere was great cant fault it. I would like to personally thank saf for introducing me to alot of my neighbours who ive never spoken with before. Please do another i really enjoyed myself!!

Friendly and very welcoming Saf is at liberty place

Thanks Saif for all your support. You been really very helpful and do your best when I reach for a help or support in the Liberty place.

Big thank you to Sufyaan Hussain . He is a credit to centrick and liberty place. He goes above and beyond to help out

Pleasure coming to liberty place. Staff are all very accommodating especially Sufyaan the weekend staff member.

Suffyaan liberty place always helpful and kind

Since the day we moved into this new apartment saif the concierge has been really helpful with everything. The way he organised the summer party made it so memorable. Thanks

Just want to shout out Saf at Liberty Place who always does a great job. I’ve lived here just shy of a year now and will be moving out soon. He’s consistent, always friendly, always available and always helpful.

Pay for your yearly Estate charge - then sent a default for not paying - no reminder letters - send proof of payment - debt collection agency involved - show proof of payment to them who think it’s obviously a admin error - after a month get a email acknowledging the email - 20 days later get sent 2 invoices with no explanation no accompanying email just 2 invoices - tried to call - on hold for 24 minutes- absolutely terrible company to deal with - send a bill with no explanations what type of customer service is this!

Saf helped out brilliant for me today too bloke

Sufyaan Was very helpful in finding my missing parcel. Delivery driver delivered at the wrong place. Thanks Sufyaan

Raised an issue re an unexpected increase in our service charge.
Initially struggled to make headway, but this changed when our new contact Nandia took responsibility.
Nandia listened to the issue, understood our concerns and worked to find a satisfactory conclusion all round.
Thank you Nandia, good job!

Extremely poor communication and service.

I first reported a loss of my car park access fob and requested a replacement in December 2025. More than 10 months later, I still do not have working access to my residential car park.

I have repeatedly emailed Centrick, completed their formal complaints process and continued chasing afterwards. Almost all of my emails and follow-ups simply receive no response at all, and it is extremely difficult to get anyone to take ownership of the issue.

Meanwhile, I am still having to pay for alternative parking because I cannot access my own residential car park.
Very disappointing that such a straightforward issue has remained unresolved for over 10 months.

I've had two letters in a week now asking me
to pay £313.08

i've only just paid £294.41, i'm not paying another large sum

bunch of vultures

**Edit** I have emailed already, email is rosie_avfc@hotmail

Saf Thank you for the summer party, really enjoyed it

To adhere to Trust pilot guidelines there will be no names and no personal data. Only my genuine experience thus far.

I wonder if the owners of Centrick Ltd (PHM Property Services UK Limited with Company House Number: 16377832, owned by the Nordic-based PHM Group/ Norvestor.com for more info, all of this is publically available information) is aware of the shenanigans going on at Centrick Ltd?

They have locked me out of the Mycentrick portal, meaning I am unable to pay. Meaning they enjoy being sadistic and bullying their clients. Ever heard of a reputable business of substance, doing such things?

They have never sent me any invoices. Only threats, solicitors and badgering/ bullying tactics.

They have also not sent me a 'change of use certificate' leading to loss of a prospective tenant and rental income. Is this fair I ask all landlords reading this? Taking longer than 8 months, and still I am waiting baffled at their response.

Though they seem to know it not, Centrick is strictly bound by statutory regulation, consumer protection laws, and industry codes of conduct regarding how they demand money and use solicitors. Solicitors such as the avaricious, covetous and rapacious JB Leitch. Begs the question, does that adhere to their slogan 'To make customers' lives better everyday, the Centrick way' - and if yes, I ask how?

In reality, it should be 'to make customers' lives a living HELL everyday, the Centrick way'.

From one landlord to another, do NOT avoid them, rather aid all landlords and TELL ALL LANDLORDS to avoid them, as they appear not to have any scruples.

Wishing I had read the reviews on Trustpilot and google reviews earlier. Feel free to do the same.

Finally, You reap what you sow.

Update: I have sent my number numerous times and simply been ignored. As well as my emails to your credit controlling department. As well as not receiving any invoices.

I have reported sewer issues since I moved in to my property ,it all started in 2023 ,vile offensive odour ,Centrick were advised that the problem was from roots from a tree plus there is a kink in a pipe so unless its sorted the problem will remain,2026 the manhole chamber is still spewing toxic waste,i am still being charged every time Metro rod attends.Really! Is that fair.

Do not be fooled by the 5 star reviews naming individual on site staff,the reality of Centrick corporate management is a horror story.
My daughter is a leaseholder where cladding remediation has completely stagnated.Because she has dared complain and asked for updates regarding building safety deadlines,Centrick has actively retaliated by blocking access to the online resident portal.Even worse they have spent the last 5 months systematically returning and bouncing back her monthly service charge payments.INTIMIDATION.
This is a highly calculated,malicious tactic to artificially engineer lease arrears.There is a well documented link between Centrick,the freeholder(James Tuttiet/E&J Estates),and their preferred solicitors like PDC Law & J B Leitch.Their stock in trade is using manufactured defaults to pass files pass files to these aggressive firms,who pass on inflated insurance costs,doubling ground rents,and predatory legal fees or threaten forfeiture.Please look up the public reviews on them to see how they operate.
If you are freeholder looking to abuse your leaseholders Centrick is your go to management company.If you are a freeholder looking for an ethical or a buyer looking at a Centrick managed block,stay away.They care more about gaming their online score than basic resident safety consumer rights and legal compliance.

Centrick building and estate management have delivered a consistently poor service. They have repeatedly shown a lack of regard for residents and a poor grasp of property owners rights and contractual obligations. They have repeatedly failed to respond to emails and formal complaints within their own policy timescales.

Centrick also attempted to charge for services they weren't contracted to deliver, and had no evidence of delivering. When challenged on this it took numerous phone calls and emails with repeated dismissals, the issue only being resolved when escalating to a director.