Central Connect Anmeldelser 

55
TrustScore 3 av 5

3,1

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Was left at Clacton pier avenue for 2 hours waiting for a number 4 bus to Jaywick on 27/07 without a bus, two buses missed off and bus tracker showed no buses on route. No information asked bus driver... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I have been using the 333 bus service since its inception. It is reliable and is generally very good. Buses are clean & smart. The drivers are all more than proficient, in the main. Mostly they are v... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Has to be the worse bus 🚌 service anywhere in great Britain The idiots running this service must be so brain dead they cannot get to grips with time tables . Buses are always late or cut out with... Vis mer

Selskapet har svart

Vurdert til 3 av 5 stjerner

Coach 2 from Middlesbrough train station to Wembley. Nice clean bus, plenty of room. Stops badly timed though, we had only been travelling an hour, stopped at Wetherby services and were told it was a... Vis mer

Informasjon om virksomheten

  1. Transport
  2. Turistbusselskap
  3. Busselskap
  4. Taxiselskap

Skrevet av virksomheten

Central Connect is part of the Transport Made Simple Group, one of the UK's largest independently owned providers of passenger transport. We deliver reliable, high-quality bus and coach transport across the Midlands and East Anglia. Central Connect local bus network connects Essex, Hertfordshire, Cambridgeshire and Peterborough, and we also run local buses across Derbyshire, Leicestershire, Lincolnshire and Nottinghamshire. From daily commutes to school and college runs, ours are the everyday journeys that keep these communities moving. We work in partnership with local authorities, developers, schools, colleges and universities to deliver transport that's sustainable, reliable and affordable. That means services people can plan their day around, priced so they stay within reach. Not a luxury, but a proper option for getting where you need to be. Being independently owned matters to how we run. We've got the scale of one of the country's largest providers, but the day-to-day stays local, run by people who know the routes and the areas they serve. Decisions get made by a team that understands the network, not a call centre miles from anywhere. Passenger feedback is a real part of how we improve. Every review tells us what's working and where we can do better. If you've travelled with us, tell us how it went, the good and the bad. It shapes what we do next. Thanks for choosing Central Connect. We're proud to be part of your journey across the Midlands and East Anglia.


Kontaktopplysninger

3,1

Middels

TrustScore 3 av 5

55 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 17 % av de negative anmeldelsene sine

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,1

Alle anmeldelser

(55)

45 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Let me start by saying your bus drivers…

Let me start by saying your bus drivers are amazing.All really nice and very helpful.But your company is the worse company I have ever come across.The buses don't turn up half the time.People need to get to work.We all have bills to pay.This is aimed at the company not the drivers.They do a amazing job.I waiting from 620am this morning for a number 3 bus going to harwich.it didn't turn up I had to wait till 745am I never got to work till 8.45am

10. august 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Central Connect

Thank you for taking the time to leave feedback. We are really sorry to hear about your experience, and fully appreciate how frustrating this must be, especially if you are finding it a frequent occurrence. If you wish to discuss this further, please reach out to our customer service team at contact@central-connect.co.uk with as much detail as possible and we will look into this further.

We do really appreciate your kind comments about our driving team, and will be sure to pass this on to the depot management team.

We are grateful your feedback and we will take this on board in how we improve our services moving forwards.

Kind regards,
Tom @ Central Connect

Vurdert til 2 av 5 stjerner

Sandon P&R debacle

I'm giving two stars as they used to provide a good service at Sandon Park & Ride. However since they lost the contract, for which they did not enter the tender, and decided to run their own private service in competition with First who won the new contract (and not for Chelmer Valley which is less profitable...), my opinion of them has unfortunately declined massively.

The Central Connect buses now largely run empty as a result of the county council rightly operating the barriers out of the car park for which you need a First bus ticket to operate - buying First tickets means that money goes towards the running of the car parks, for which Central Connect do not contribute.

As a result of this competing service, the Central Connect buses take up all of the space at the bus stop lay by meaning that the First buses have to drive into the car park to pick up and drop off passengers, which makes everyone's journeys unnecessarily longer. This also means that the First buses have to leave earlier due to the longer route which sometimes means you have to wait for the next bus.

Most of the bus drivers who drove for Central Connect when they were contracted to run the P&R have now moved over to First. I feel sorry for the drivers who have to run this service - kudos to them for letting you ride with a First ticket (oftentimes a Central Connect and First bus will show up at the same time).

4. august 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Central Connect

Thank you for taking the time to share your feedback, and for your kind words about our drivers, which we will gladly pass on to the team. We are sorry that your opinion of us has declined, and we would like to offer some context around the current situation at Sandon Park and Ride.

We were proud to operate the Park and Ride under contract to Essex County Council from March 2022, during which time we saw patronage grow steadily, and we took the decision to continue serving Sandon on a commercial basis from March 2026 because we believe the site deserves a high quality, frequent service at no ongoing cost to the taxpayer. We are surprised, and disappointed, that Essex County Council are continuing to fund their own competing, subsidised bus service, at a time when services at Chelmer Valley have been reduced and other bus services across Essex face cutbacks. We believe the money being spent at Sandon Park and Ride could be better invested in sustainable transport elsewhere in the county, which is why we chose to run route 701 commercially rather than bid to be subsidised for the same work.

We do recognise the frustrations you describe around the car park barriers and the congestion at the bus stop, and we agree that the current situation, with two operators' buses following the identical route and timetable, is confusing for customers and unnecessary. That is precisely why we have submitted a formal proposal to Essex County Council which would resolve it. Under our proposal, passengers travelling on route 701 would be able to park at Sandon without paying separately for parking, and we would make a financial contribution towards the running of the site through a departure charge, addressing the concern that we do not currently contribute to its costs. We have also offered binding commitments on minimum service levels, extended evening operating hours, capped annual fare increases, vehicle standards matching those on the contracted service and twelve months' notice were we ever to withdraw, so that the council and passengers alike would have long term certainty. We estimate this would save Essex taxpayers at least £600,000 over the next four years. We are currently awaiting Essex County Council's response to that proposal.

We remain hopeful of reaching an agreement that ends the duplication, restores a simple experience for passengers and delivers better value for everyone. In the meantime, we are grateful to customers like you for your patience, and we hope we can win back your confidence. Further details of our proposal and the current service are available at central-connect.co.uk/sandon-parkride.

Kind regards,
Tom @ Central Connect

Vurdert til 5 av 5 stjerner

I am extremely impressed with the…

I am extremely impressed with the exceptional service provided by Connect Central, particularly by Sid. From our initial conversation through to securing my new management position within the construction industry, Sid handled the entire process with professionalism, integrity and complete transparency.

He took the time to understand my experience, qualifications and career objectives before presenting me with a highly suitable opportunity. Sid represented me confidently, negotiated with the client in my best interests and maintained excellent communication throughout every stage of the recruitment process.

What stood out most was the level of trust, commitment and genuine confidence he placed in me as a candidate. His industry knowledge, attention to detail and ability to build strong professional relationships are truly outstanding.

Sid went above and beyond to achieve the best possible outcome for me. I am extremely grateful for his support and would highly recommend both Sid and Connect Central to any construction professional seeking their next career opportunity.

30. juli 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Central Connect

Thank you for taking the time to leave a review, although we think your comments are regarding a different company, Connect Central.

Kind regards,
Tom @ Central Connect

Vurdert til 5 av 5 stjerner

Since the 60 Bus Route came to Warley…

Since the 60 Bus Route came to Warley it’s changed everything the Buses arrive on time unlike the previous Bus Company and we have a Fantastic Driver Joe She makes our journey more pleasant.

31. juli 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Central Connect

Thank you for taking the time to leave a review. We are really pleased to read about your positive experience, and will ensure that your comments are passed on to Jo directly. Thanks again, and we hope to see you on board again soon!

Kind regards,
Tom @ Central Connect

Vurdert til 1 av 5 stjerner

Has to be the worse bus 🚌 service…

Has to be the worse bus 🚌 service anywhere in great Britain The idiots running this service must be so brain dead they cannot get to grips with time tables . Buses are always late or cut out with no warning. We are left standing not knowing what's happened. I contacted head office and was told I must not be flippant in my remarks or I'll be banned from emails 😤.
They couldn't run a bath . Let alone a bus company. Cannot wait for the day they loose the franchise and it is passed to a professional company and not these clowns .
They also tried to get this review taken down because of defamatory language. Everything i have said is factual . If the boss wants to contact me I am willing to sit down or have a telephone conversation to alight all the failings with them . I am more than happy to correct the review if this happens 😊 please do contact me . I await your call.

24. juli 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Central Connect

Thanks for your review, and the subsequent update.

The reliability issues you describe matter to us. Buses running late or not turning up, with no information at the stop, is not the standard we want, and we would like to understand exactly which routes and times let you down so we can look into them properly.

Two things we are keen to set straight. Nobody wants to stop you emailing us, we believe in excellent customer service and that is only possible with constructive two way conversation. Critical reviews are genuinely welcome here and we will always learn from areas that we've fallen short with. Remarks that criticise our team through name calling and metaphors is not an approach that finds a swift resolution, however it does not change our commitment to look into your complaint.

As you have suggested, we would really appreciate the opportunity to meet you at one of our offices to discuss your concerns in further detail.

Please email us at contact@central-connect.co.uk with your availability along with the subject line 'TrustPilot Review - meeting to discuss' and we will look to get this arranged.

Thank you again for taking the time to leave a review.

Kind regards,
Tom @ Central Connect

Vurdert til 1 av 5 stjerner

Terrible service all round

Was left at Clacton pier avenue for 2 hours waiting for a number 4 bus to Jaywick on 27/07 without a bus, two buses missed off and bus tracker showed no buses on route. No information asked bus drivers who said 15 mins, hour passed and next bus also did not turn up. Called, no help left on silent hold hoping I would hang up, in the end said would call me back in 10 mins if bus does not turn up, no call back. In the end was left to walk all the way back with heavy bags as no bus ever turned up.

27. juli 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Central Connect

Thank you for taking the time to leave feedback. We are really sorry to hear about your experience, and fully appreciate how frustrating this must have been. If you wish to discuss this further, please reach out to our customer service team at contact@central-connect.co.uk with as much detail as possible and we will look into this further.

We really appreciate your feedback, we will take this on board in how we improve our services moving forwards.

Kind regards,
Tom @ Central Connect

Vurdert til 5 av 5 stjerner

I have been using the 333 bus service…

I have been using the 333 bus service since its inception. It is reliable and is generally very good. Buses are clean & smart. The drivers are all more than proficient, in the main. Mostly they are very good natured & friendly, whilst retaining a professional approach.
I would give special praise to Aure, who I have found to be a credit to your Company.

21. juli 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Central Connect

Thank you for taking the time to leave a review. We are really pleased to read about your positive experience, and will ensure that your comments are passed on to Aure directly. Thanks again, and we hope to see you on board again soon!

Kind regards,
Tom @ Central Connect

Vurdert til 3 av 5 stjerner

THE APP NEEDS SORTING …

since changing bus times the app is arwful. you can no longer track where the bus is. I always found this handy to know if they were going to turn up.
Half the QR codes at bus stops dont work either. Seems to have gone backwards. saying that all the drivers are nice and polite.

10. juli 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Central Connect

Thank you for taking the time to leave feedback. We are sorry to hear that you are having trouble with our app, you can definitely track buses, please make sure you have location services turned on. If you are still struggling, please reach out to our customer service team at contact@central-connect.co.uk and they will be happy to help.

We really appreciate your feedback regarding our drivers, and we hope to see you on board again soon.

Kind regards,
Tom @ Central Connect

Vurdert til 1 av 5 stjerner

Equality and drivers

If it's true that Konect bus company is now run by Central Connect, then this comment is in the right place. I hope this new affiliation brings a more ethical approach to equality issues, and to the behaviour of some drivers.

12. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I was on the number 5 to Sumners farm…

I was on the number 5 to Sumners farm today it was the usual driver who I have to say is absolutely fantastic the driver today was rude didnt help a wheelchair user get on or of the bus my son and daughter helped her and got moaned at by the bus driver who was sitting down and not helping then he accused my daughter of trying to get a free ride yet they bought all day tickets this is unacceptable

2. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Coach 3 down to Wembley

Coach 3 down to Wembley. I was a bit wary booking as never heard of them. I couldn't fault them, drivers friendly, coach clean. Would definitely use again.

23. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Discrimination and Unlawful Removal from Bus by Driver

All Drivers with central connect accept my travel card but this one driver decided to be a nightmare almost every time I enter his bus he specks with ash words and kicked me out of the bus late at night after a long day at work, today marks one week after reporting about this incident to the company which was to be investigated but no reply the driver is feeling that he owns the company and he can take laws in to his hands .

20. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Wembley Play off final

I was on coach 5, journey down there was fine and the drivers really friendly.
I was a bit wary as I'd never heard of the company before.
The only issue I had was the toilet, there must have been something wrong with the flushing system, at times it stunk.
Overall really pleased with the service.

23. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Wembley travel from Boro at short notice

Thanks for arranging travel for the three of us at such short notice, the price was very good I know a lot of my friends payed more using local companies. The instructions for travel were clear and concise and we totally enjoyed the comfort breaks, although we were excited to get there it broke the journey up for us.
We were on coach 2 the driver was well mannered and courteous thumbs up for me would definitely use again.

23. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Coach down we were on Coach 1 driver…

Coach down we were on Coach 1 driver was absolutely great could ask for anything else

Coming back drivers were absolutely fantastic yes both ways got us there and back safely on coach 1 coming back as well I've traveled on coaches many years give these drivers a gold buzzer me and my son

23. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

The driver on coach 1 down to wembley…

The driver on coach 1 down to wembley yesterday never mentioned the safety features like other coach's I have been on .The coach was clean like but it was a shame we had to stop twice on the way down as must of us just wanted to get to the matchas the traffic was terrible trying to get there but not his fault .On way back a different driver still no safety mentions took ages to get out if london not there faults but again we stopped twice as I think the 2nd stop everyone was wanting to get home as it was late 12.40 we arrived back at boro .apart from that it was OK for me to be fair considering it was such short notice

23. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Good journey to Wembley

Coach 1 to Wembley.

At first I was skeptical as I had never heard of the company and found them on a Boro page on FB.

Took the risk and it paid off.

Can’t fault the drive to and from London.

Worst thing about it was getting to the stadium cause of the all the other cars pushing in and we couldn’t get off at first so ended up getting off an hour later than expected and missed some of the atmosphere and events before the game but other than that can’t fault it.

Would definitely use again next season!

UTB!!!

23. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

5 coaches laid on 2 days ..

5 coaches laid on 2 days before play off final,fantastic effort in my opinion. £85 return excellent pricing.
Coach 3 for me and got us there and back hassle free and in expected times. Thanks central connect, I really hope we get the chance to use you again 5 star.

23. mai 2026
Anmeldelse skrevet uten oppfordring

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