Cenlar FSB Anmeldelser 

Step 1: Establish a checking account with your primary lender. A $1 balance should be enough to avoid "fees" and keep it active. My CBank HELOC was transferred about (2) years ago to Cenlar. Step 2: Each month, I go to a CBank branch nearby and make a cash deposit into my checking account on the day of the issue date on my statement. Cbnk has my HELOC loan still "on the books" there. I had (20) years to pay it off in 2017. Plus, I got the prime rate for the life of the loan. Cenlar only SERVICES my account. When I get home, I move the new cash to the HELOC debit! If you do not have a checking account at Citi, see if the Citi website has your loan accessable on there. Establish a checking account there. Check what their minimum balance is. Put that in and leave it there. You can then move cash to that CBank checking account. Each month, you can simply then move money right from that website to Cenlar. Again, they are only servicing my account. So, by keeping $1 constantly on deposit at CBank, I have pretty much full control of any Cenlar shananigans!

Worst Mortgage Servicing outfit in the United States, possibly the planet! No wonder they are operating under a consent decree from the Comptroller of the Currency! If the entity that provided your mortgage sells it or places it for serving with Cenlar, dump your mortgage and never do business with the entity that sold or placed it with these incompetent individuals! In addition to constantly providing inaccurate information, misapplying payments and horrible customer service, it has been three months since I paid off my mortgage and these crooks have still not refunded the escrow account amounts they agree they owe! Stay Far Away from this Not BBB Accredited entity repeatedly in trouble with Regulators!!

This is the absolute WORST company to work with. I paid the entire loan in full and they continued to charge for annual fees saying they never received loan closure letter. Then, when I attempted to close the loan after being denied to remove the annual charge they mysteriously charged me for additional charges on the original loan closure. They are CROOKS and should be shut down.

Absolutely the worst loan administration ever! Do not use them. They took 9 months to provide paperwork for my home sale. Hundreds of calls and emails ignored. Maybe once every 3 months someone will respond to you.

Horrible Horrible Horrible mortgage company, I received a phone call from this company and the gentleman told me I was a broke B**** using profanity and laughing!!!! How can I mortgage dare alll this kind of behavior!!!!!!!!

It's like Cellar wants to be deliberately difficult to use. And I blame Ally for this as well. Everything related to my home loan is "Ally" but when I go to Ally, they have nothing on their website, but tell me to go to Cellar, which is even more incompetent and obtuse.

Cenlar: Run Away. Quickly. Folks, I have had many mortgages and they were all fine on my past 6-7 homes. But Cenlar is abhorrent and should frankly be shut down. At every stage, they hike up interest rates (read the fine print!), tack on fees, and make it virtually impossible to close your account. "We don't take pay-off checks. We don't take pay-off ACH transfers." They do not provide full pay-off instructions because they don't want you to pay your loan off. If I was an attorney, or rich enough to afford one, Class Action lawsuit. My biggest mistake? Not reading the other reviews here before working with Cenlar. Don't make my mistake.

They are horrible! I paid down my account and they then charged me for a payoff. I never asked for a payoff and they still have not refunded my money. Where do you file that they are literally stealing money?

After weeks of exhausting and frustrating "interactions" I've found it time to place this review after extremely horrible and non-existent customer service. We have had our loan paid in full since June of 2021. Unbeknownst to me they never filed the release of the lien with the county. This creates a problem when you are trying to move forward in another transaction as it still shows we owe the balance on our title. I went ahead and re-paid the $313 recording fee to Cenlar (as they said they never received the release from the title co. 2 years ago). For 2 years this account has been paid with zero balance and they are telling me it will take 90 days to record. There is not one person to speak to, you must send emails only and use their online message center which takes DAYS to get a response from. It's just ridiculous. No customer service would be better than what Cenlar considers to be customer service.
They offer no help or resolutions, their live representatives are rude and short an absolutely Awful experience... Expect questions NOT to be answered or irrelevant responses to your questions, proceed with caution with this company. Not sure who is running this company or if they have a chief client officer, but they should be notified. Please Cenlar put more effort into customer service!!!!

Absolutely avoid Cenlar if you can!
I have had two mortgages serviced by Cenlar and they have been the worst service providers I ever worked with. They will over charge on escrow, when you bring it to their attention they essentially say "oh well, pay the revised payment or we'll report it to your credit" I tried to refinance took them weeks to respond, went with UWMC instead at it was mere days. Seriously avoid Cenlar!

They are horrible. Make it impossible to figure out how to make additional principal payment. Confusing bills- We had no choice our CITBANK HELOC was sold to them. We will no longer bank with Citibank again. Each year I say to myself, should I refinance. (Maybe I'll sell our house this summer- so I delay refinancing- and extract my self from these people. HORRIBLE- ROTTEN CROOKED COMPANY- and few have the bandwidth and access to attorneys to challenge their practices. I see they just increased their assessed fees from $50 to $100- a few months ago, on top of these massive interest rate hikes. Hopefully in the future we will see the CEO and management of this company behind bars.., intentionally obfuscate. sneaky predatory.

I got a loan for a duplex and that company sold my loan to Cenlar. Truly disturbing. In the middle of November, I received a demand letter for payment on my loan. I never heard of the company and thought it was a scam. I called my company and informed them they had been hacked and then they explained to me they are the new company. Tonight on 12/13/2022 Justice the manager verified they did Not send me a welcome letter. My original company took my November payment. They informed me Not to give Cenlar any money or any information as they will send everything to them. I thanked them and moved on.
On December 1st Cenlar took a payment early. So, I thought. Then on December 5th they took another payment. I called to find out what was going on. They informed me it takes upto 60 days to get our money and so you are behind. They acknowledge they know I made my payment however they are so GREEDY they don't care they want their money now.
Cenlar has Not communicated with the other company and I have had to play middle woman for the past 2 weeks. I explained to Justice tonight that Dorothy explained to me you have not sent a request for the money and you need to do that. He said he would but I still need to send them the money. I asked why and he stated because I am behind in my payments. I then asked Justice if you are requesting the money I paid and I send you a payment I double paid, so what happens to the money. He refused to answer the question and I asked twice. He then informed me they were going to start letting the credit bureau know I am late. I told him I had proof I paid, and I can send it to you. He stated no need to.
No one informed me and Justice feels as though I should have somehow known and paid them and not the company I got the loan from. So sad. They have No care for people. They only want money whether you owe it or not. They refuse to work with me. They refuse to have any compassion, grace nor mercy even though they know I made my payment. Justice acknowledged it takes 60 days for all the transitions to happen, but in the end they do Not care and they want double payment.
STAY AWAY FROM THIS COMPANY. I HAD NO CHOICE, Erica even acknowledge they changed my original contract which to me seems like that should be illegal. I set my payments to come out on the 7th of each month and they changed it to the 1st, because they want their money.
Also I filed with help with my bank dot gov. put it all together. They are part of the Federal Government and I truly hope they follow through.

Even one star is too high for Cenlar. This company associated with Citibank is a nightmare for home loaners who have the misfortune to accept the transfer of the loan from Citibank to Cenlar. Cenlar never answers your calls. They do not update your payments on time or accept payments without late fees, even when the late fees are not for lack of payments but because of their lack of updates and communication between you and Cenlar.

Awful service across the board. Website is total garbage. The "chat with us" button is a very lame robot chat system that hasn't yielded any help in the last many years. Every simple task requires you to call the 800 number. Once you do that, you are really in for a treat. Operators that are tough to understand and a tad rude. I rarely get the right person on the phone, which requires a transfer to another agent. Each transfer comes with a statement that they will let the new agent know all of the information so that I won't have to repeat it... never happens though. Frustrating company to work with across the board.

I can't be emphatic enough. These are criminals.
They surpass incompetence or stupidity.
They probably steal millions every day and get away with it.
Someone can explain this.
Steven King could not have dreamed up anything this terrifying.

$125 annual fee for a HELOC account. Impossible to pay for this unknown fee if you have autopay. Terrible customer service.
Every month the monthly statement lists this fee as "Total fees charged since last statement" as if the fee was accruing every month. Extremely confusing all around and ultimately just feels like they are trying to bilk their customers out of a little extra $125/year.

The worst company I've ever dealt with nobody knows how to calculate payments on an equity loan when you make a payment on the principal they misquote you ,I paid 90% of my equity loan it only went down 40% thats not what cenlar quoted me now they say there's nothing they can do about it

My HELOC was fully paid and closed July 21, 2020, and they still have an active lien on my property that they refuse to release and will not talk to me about. They swore originally, they released it and I sent them proof they had not (I am unable to refi, sell my home or get a HELOC because of this). I have called, written, emailed, and faxed all to no avail. I am now having to get an attorney. They do not seem to care that they are violating RESPA and they clearly have no intent to release a lien they have no rights to hold. This has to have been one of the most frustrating interactions I have had. So, now I am off warning others, stay away from CENLAR!

This should be a no-star review. It has taken over 70 calls from my wife and I to resolve 2 out of three issues. The CSR's are not knowledgeable about whatever process of theirs has completely malfunctioned. There is no way to effectively escalate issues even though they often involve large sums of money. CSR's will never let you speak to a "supervisor" instead promising a call back within 48 hours. You will be called back less than 20% of the time and the person you speak with will never have the authority, agency, or access to address your issues. After instructing me to send them insurance claims checks to endorse and send back they decided to withold the funds until AFTER the contractor repairs are complete. All contractors here demand 50% up front. They lied and told me this was due to Federal regulation which has been proven false. I have agreed to submit the work on the claim to any inspection they would like.
They have rejected my insurance adjuster's worksheet three times and my insurance adjusters have said that they have never seen anything like it in 20 years. CSR's will pretend to "loose connection", contradict one another, and willingly admit that there is no complaint process that you can participate in. I would not let this outfit manage a lemonade stand.
In less than two years I have spoken to:
Denise 2198
Hung 2550
Cashana 7254
"Service Excellence" (not making this up)
Mary
David K60
Akie 3723
Cody
Jennifer L04
Katelen EZ9
Julissa 86724
Valerie VYG
Dawn C39
Manuel MOL
Henry
Patricia C22
PePearson
Judy 3JV
Linsey LMLMT
Alexandra 96755
Yanciana
Cashana 7845
Carla 473401
Quentyn 45552
Kevona (likes to pretend that she can't hear your call)
Linda
Paula M.
Debby
Nicole (Supervisor)
Sharon