Celestre Anmeldelser 

I purchased a large dining chandelier that cost nearly £700. When I got round to hiring an electrician and carpenter to install it, we realised the design of the chandelier is faulty and the pieces come down far too low for a standard ceiling height. There is no way to adjust the ~200 pieces of this chandelier that dangle down too low. I have not been given a refund or possibility of returning the item. I wasted over £1000 (including cost of electrician and carpenter) and I still don't have a chandelier and the customer service is terrible. Do not waste your money with such a company. There are so many other light companies out there, go with one that has a good reputation.

All lights all important from china. Poor quality , missing items, long delays on delivery. Wiring is not possible and safe to UK. DO NOT TRADE

Very very disappointed! The Leno Chandelier I eventually received after weeks of a no show and replacement crystals as 40 of them were damaged, when assembled does not replicate the one advertised on their website. Had I realised this was coming directly from China to me I would not have ordered it! The fitment is very cheap and I will never be able to dust it without the crystals falling off! The communication was good and I was offered a full refund as long as I sent it back and it arrived without any damage! In the end they offered me 50% refund to keep it which I accepted because I could not take any more stress hoping it would be received by them without any damage during delivery. I did suggest they remove this chandelier from their website but they declined! So please be very wary when spending £700 that you will be getting what you see.

Did not offer a refund on a faulty light fitting.
Delivery shocking - about 20 days as clearly imported.
Email responses AI generated and lines and lines of nonsense hence didn’t go down the consumer act for a faulty product as wanted a replacement ASAP.
Avoid at all costs and buy from a reputable seller in the UK.

Update - Customer Experience Rep interjected and a full refund was processed. Suitable outcome reached just a shame it took so long.

I ordered 2 duckbill wall sconces from this company on 12 June. When they eventually arrived 3 weeks later they were damaged and low quality. After lots of emails, photos and discussion we were refunded. The return label never arrived and we had 2 large boxes cluttering up our home, until today. It has been an unpleasant and frustrating experience, all for the sake of a couple of lights! I could have bought these on Amazon but decided to go through a company as it seemed less likely to have issues if I needed to return them. How wrong I was, i could have saved myself a great deal of time and hassle. I do have my money back, the seller is polite but I would never want to do business with this company again.

I ordered a few items but they didn’t end up meeting our requirement. The customer services however, provided prompt and effective remediation options leading to a very good overall experience with Celestre.
Will definitely look at more items from Celestre in the future.

UPDATE: Full refund received and product completely removed from sale.
EDIT: Following my review, Celestre UK kept in steady communication with me, apologised, and have now issued a full refund. Crucially, they have also taken the Beve Lantern completely off their website.
While the initial assembly and design issues were frustrating, the company has shown genuine accountability by pulling the product line to protect other buyers and sorting out my refund. I am updating my rating to reflect their positive action and good customer service in resolving this. My original review of the product design remains below for context.

Do not trust the specifications on this website. I ordered the Celestre Beve outdoor lantern, which is explicitly advertised as an "IP55 weatherproof" fixture. On top of taking six weeks to arrive (an additional annoyance), the product itself is an absolute safety hazard and completely unfit for outdoor installation.Fake IP Rating & Zero Seals: For an item to legally carry an IP55 rating, it must withstand dust and low-pressure water jets from any angle. This lantern arrived with absolutely zero rubber or silicone gaskets. There are unsealed paths around the structural screws, the glass panels, and crucially, where the main arm connects to the top of the lantern enclosure. The design relies entirely on a raw metal-to-metal screwed connection with no seals or protective overhangs. If rained on, water would seep straight past this unsealed joint and down the vertical channel directly onto the live electrical components.Defective & Loose Bulb Holder: The mechanical engineering is shocking. The internal ceramic bulb holder is expected to sit inside a loose metal sleeve with absolutely no threading, grooves, or clips to secure it to the lantern stem. As a result, the live socket is held in place solely by the tension of the electrical wires—a massive breach of fundamental electrical safety regulations.When I challenged customer service, they sent irrelevant assembly videos for a completely different model and claimed the item relies on "gravity sheds" and "overlaps" for protection. This is an explicit admission that it does not meet IP55 water-jet compliance.
I had to completely scrap their internal parts, buy an off-the-shelf plastic lamp holder, earth the metal casing properly myself, and manually source my own rubber gaskets to make this light safe to put on an exterior wall. Customer service will just bury you in delay tactics and meaningless replies. Do not risk your property or your money buying from this site.
*Will update with photos soon*