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Cecere's Music Anmeldelser 157

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TrustScore 2.5 av 5

2,5

Musikkinstrumentforretning
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 4 av 5 stjerner

I ordered a peavey guitar amp 12 months ago and it was out of stock and it was a battle to get a refund, but recently I dealt with Pete who told me the last manager isn't there anymore and he was te... Vis mer

Vurdert til 1 av 5 stjerner

Sent us a cade we couldn't use and would only refund if we paid the return postage AND reimbursed them for the postage out. The guy was really offensive and asked if I was sure I had the right instrum... Vis mer

Vurdert til 1 av 5 stjerner

We purchased a Tombone online in March. Still NO trombone. Everytime we contact the response is pretty much the same response, the only difference is the delivery date, first July, then November and t... Vis mer

Vurdert til 1 av 5 stjerner

Almost a fortnight since I placed the order and it’s still sitting pending in ZipPay. The only communication I’ve received is this “rate your service” email. And, amazingly an email asking me to rate... Vis mer

Informasjon om virksomheten

  1. Musikkinstrumentforretning
  2. Musikkskole
  3. Utleie av musikkinstrumenter
  4. Reparatør av musikkinstrumenter

Skrevet av virksomheten

For 50+ years Cecere's Music has been servicing the music industry. Bringing high-quality instruments to Australia with the lowest prices and high-end service. Our Mission is to source and supply Australia with the best instrument on the market and we have been doing just that since the '70s! No matter what instrument you play, Cecere's Music has the right instrument for you. We have meticulously sourced the best instruments and music gear from around the globe, some from Japan, some from Spain, Italy, even from Australia. This is what makes us stand out from the rest. Focusing on quality is our number one goal. When shopping with us you'll find the lowest prices, free shipping and the best service in the industry. Whether you're a beginner, buying for someone else or a high-end professional we can help you with anything you might need. We know music gear inside and out, that's why Cecere's is the first choice, without a doubt.

Kontaktopplysninger

2,5

Under middels

TrustScore 2.5 av 5

157 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Vurdert til 5 av 5 stjerner

I very rarely give 5 stars...

I very rarely give 5 stars, but at the time of visiting Cecere’s Music they were in the middle of moving locations. And whilst they probably would have preferred to spend time on organising the shop, they spent some of that time looking for the instruments I enquired about... they could have easily asked me to come back in a few days when they were finished with sorting the new location.
And after all that it ended up being a good value purchase for me too, thanks Cecere’s Music!

21. mars 2021
Vurdert til 5 av 5 stjerner

Lovely people

Lovely people to work with. Extremely helpful attempting to have our order received for Christmas.
Highest standard of customer service.

29. desember 2020
Vurdert til 1 av 5 stjerner

How not to provide customer service

I ordered and paid for a loudspeaker on the website. It gave the impression that it was in stock. A week later I had still not received an email to confirm that my order had been received or the item had been shipped. After I sent an email asking where it was up to a text message was sent to say it was not in stock and would not be until at least March. I have not even had an email reply. During that week I had a speaker box made specifically for that model. If I had been told straight away it was not in stock I would have stopped that. This is totally unprofessional.

16. desember 2020
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Svar fra Cecere's Music

Hi Mark,

Thanks for the feedback. However our website never reflected that it was in stock, it refelects we need to get it from our supplier who unfortunately doesn't have stock and cannot get stock until next year. I also spoke to you on the phone with alternatives to which i was waiting to hear back from you.

Regards,

Dylan

Vurdert til 1 av 5 stjerner

Almost a fortnight since I placed the…

Almost a fortnight since I placed the order and it’s still sitting pending in ZipPay. The only communication I’ve received is this “rate your service” email. And, amazingly an email asking me to rate the product I haven’t even received yet. Just a thought but maybe you ought to email saying it’ll take a while to get your item. Setting realistic expectations is so important to customer service. I chose an Australian shop instead of buying from abroad, please don’t make me regret that choice.

2. desember 2020
Vurdert til 5 av 5 stjerner

Online ordering with in store pickup

Ordered a yukelle online to be picked up in store and within a week we received notification that it had come in and we were able to go in store and pick it up. Good service, convenient, and plenty of choice. Customer service throughout was excellent. A great place to shop.

26. november 2020
Vurdert til 5 av 5 stjerner

First Class Service

I purchased a quality cello at a great price. First class service. The team responded to my email promptly and answered all of my questions. Thank you for a smooth shopping experience.

23. november 2020

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