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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
ABSOLUTELY SCUMBAGS. I won $7500. Only asked for the minimum "according to the fine print". They use Obfuscation tactics in order to avoid payment. Not to mention the predatory practices and deception. I gave theses casinos my money for more than a year. Now im on a mission to expose all of them. 🤞
6. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Casino Grand Bay
Hi Victoria West
We understand your frustration; however, your claims do not accurately reflect the situation.
There was an internal discrepancy regarding the applicable maximum withdrawal, which was identified and corrected. Your withdrawal has since been approved at $1,000, in line with the correct terms. This was communicated to you.
The delay was due to this clarification and a separate verification communication error, both of which have now been resolved. Your payment has been prioritised for processing.
We would also like to note that this matter relates specifically to Lake Palace, however the same complaint has been posted across other brands where no such issue exists.
We ask that statements about “non-payment” and misconduct are reconsidered, as this is not the case here.
Absolutely poor customer service; cannot give specifics on withdrawals. I am now waiting going on two weeks to receive my withdrawal...RIDICULOUSLY SLOW PAYOUTS.
Initiated a withdrawal on March 3 of my 1K usd winnings, it is now the 18th, and they refuse to give me my money. They keep saying its flushed, finance team is backlogged, excuses after excuses, apologizing for the delay, etc. Will be reporting them. STAY AWAY from this Casino, Do Not give them a penny as you will never see your money if you end up winning.
Just as you.would.suspect, an overseas casino looking for every possible reason to NOT pay you. I played here for a couple years,when I was on vacation, and never won til this year. Except I couldn't cash out because they kept telling me I had to play out my bonus requirement. Well I hadn't used any bonuses in days because I knew I wanted to cash out. Guess what. You win a bonus game on a slot game ...it counts. Bull.... Never.gomna spend another second on this site
I was so happy today!!! Opened my mailbox and got this beautiful card and was so excited to play! Signed up and not only did they give me $125 but I got 50 Free Spins. I won I think $9 on my free spins but that somehow disappeared as soon as the free spins were over and I was back to 125. SO I'm confused. Did I waste my time with those free spins? So then I go to play the 125 and literally lost it all in 5 min!!! I was about to deposit $$$ right before that but now I'm not going to lie. I'm a little hesitant only because I like to at least win a little before I deposit. But I'm going to keep an eye on the reviews and if I see anymore good reviews besides the one. I'll go ahead and put some money on and if I ever do win I'll give you 5 stars. You got 3 because of the BEST mail invite ever! Otherwise may have been less but I dunno much about it. It's still new to me. But this reminds me of another one I am on Castle something and The playthrough is just out of this world impossible so I've pretty much given up on that one. I'll update my stars if I do win! Who knows... Maybe this will be the one I win 2k on!! I've never won more than 100 on any of them so I'm waiting for that to happen! Stay tuned and don't listen to reviews. Take your own opinion on them! I've seen really low rated ones that paid me so you can't tell by this! Thank you for the beautiful card and I'll add a star just to help a new business but please be good to your customers
I have been bursting at the seams to share my experiences from the last few months i have won and withdrew like 5 to 6 times. Last week I won and withdrew at Casino Grand Bay Nine Hundred thirty four dollars and sixty cents to be exact. I was a little nervous because I had never cashed out with Wire transfer and it was a process my first bank sent it back, even though they said they accepted international wire deposits, the amazing customer service gentlemen emailed me a list of banks that do successful wire transfers and after reopening my account with one of those banks the withdrawal came through, I was so happy. And I should mention the reason I had to withdraw wire transfer and not bitcoin is because i had deposited that time via CC. I am now awaiting two more withdrawals one from Black Lotus Casino and another from Grand Eagle! And Grand Eagle I should mention i won a few weeks ago and I actually thought well Ill play but probley wont win but i did again 367 dollars this time. I figured most casinos probley have a system that stops you from winning if you just won but i won again and its been approved i should get the two im waiting for on Monday or Tuesday! Wanted to share these things with all of you. And I also wanted to mention the first time I won and succesfully cashed out with this group of casinos was with Bella Vegas in 2024 I believe and that was bitcoin and I had done a deposit match bonus as I have onme almoost all these wins I think. For a long time like a year I didnt want rules so i would just deposit and it just was nt enough funds to play long enough to win, so im so glad i started using the bonus's! And also I wanted to add that as ive seen in some reviews the wagering is high but ive been getting through it the games win big amounts alot which helps complete the wagering! I def wanted to get this shared with all of you so im glad im getting these reviews done these casinos have earned it!!!!:-)
I was supposed to get my payout of 780.00 that I won on the 08th of August 2025 and have never recieved it.... i contacted customer service and get the run around
Beware of this site. I would make bets and then a technical issue would arise. From that issue, the money bet would disappear from my account. I would have to raise a complaint for a refund. The biggest issue is I was unaware of this for quite awhile, but then figured it out. If you are on this site, you should be aware of this issue. Ill bet it happens to other people as well, and its hard to notice.
6. november 2024
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
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