Cartime Anmeldelser 

Helpful friendly and made the process really easy

Azhar communicated well since the first phone call and happy with the car purchase, would recommend .

Michael is an asset to the company. Nothing was too much trouble, made buying a car really easy and hassle free. Highly recommended!

Just had my car serviced with Cartime and I cannot fault the service.
I was greeted by Mersedeh and she explained to me what would be done whilst there also Stuart the service manager went through what had been done when I collected and even gave me some tips to keep car in tip top condition overall very happy and would use again in the future.

Paul was extremely helpful, he came in on his day off and did a good deal!
Thankyou

Michell at bury , outstanding customer service. Smooth experience! 5stars*****

Bradley at Cartime was really helpful and honest throughout the process of buying my car. I would recommend cartime to anyone

Very professional….highly recommend
Big thank you to Sam

Bradley was amazing, he really spent time helping my wife find the right car and was always happy to help and try and delight us as customers, nothing was too much trouble, super test drives and support. He is a credit to the company and would recommend people to see Bradley

I rarely leave reviews, but my experience with Cartime was so poor I feel compelled to warn others. Don’t be fooled by their 4.5-star ratings on Google or Trustpilot. My experience was months of stress and loss of funds.

In November, I paid a £1,100 deposit on a car at the last minute, I was told the car wasn’t ready because it required repairs. When I asked for details, I was told it was booked in for wheel refurbishment due to scuffs. At this point, I had already arranged insurance and the sale of my existing vehicle, so this delay caused unnecessary inconvenience and costs.

Weeks later, the car was finally ready. When I inspected it, the wheels were still scuffed. Cartime claimed this was “wear and tear” and not covered since it was a used car. While I could accept that, it should have been clear that the previous delay reason was misleading and untrue?

Adding to the frustration, the salesperson could not locate my deposit receipt, claiming it was lost. I had to provide screenshots from my bank to confirm payment.

I noticed concerning noises and dragging when driving the car from the beginning, this was a car sold as fully serviced and MOT’d, I booked it into an independent garage because I no longer trusted Cartime.

The garage discovered
A broken offside front coil spring, which could have caused a serious accident if it had punctured a tire and an incomplete automatic gearbox service.

How this was not identified during the claimed full service and MOT is beyond me. It also made me question whether the previous “wheel refurbishment delay” was genuine or a cover for underlying issues.

I requested a refund due to how poorly the company had handled everything. Cartime agreed and promised compensation.

On the morning of collection, a young man arrived to drive the car back quite a distance I explained that would be unsafe to do and I had been told a recovery truck would be collecting, I told the young man to call his manager to double check, they had mistakenly sent him, the recovery truck turned up shortly after… imagine if I had given the young man the keys! They cant even arrange the collection process properly!

The car was finally collected on the 16th of January but I didn’t receive my refund until the 29th of January.

Worse, the refund was incomplete. They deducted a “usage fee” for a vehicle that ironically I could not use. I only figured this out by checking the figures myself no one pre-warned me this would occur., only after I threatened legal action was the full refund returned, which makes me believe they could have always refunded the full amount they were just taking their chances on stealing my money, the promised compensation never arrived either

This experience has been exhausting, unsafe, and infuriating and I have taken a hit to my pocket with taxing and insuring a vehicle i couldn't even use! Cartime’s processes are sloppy, communication is poor, and their promises are meaningless. The delays, mismanagement, and near-dangerous mechanical faults make it clear that caution is necessary. I would strongly advise anyone considering a car purchase from Cartime to think twice.

I would strongly advise anyone considering buying from this company to think twice. Once they have your payment, the level of service drops dramatically.

They advertise a “62-point check,” but in my experience, that check seems completely non-existent. If it had genuinely been carried out properly, the numerous faults with the car would have been identified before it was sold to me. The fact that the same car is now back up for sale with them says it all.

I had to call every single day trying to get the issues sorted. Each time, I was passed from one person to another, constantly being told someone would call me back — but no one ever did. There was no accountability, no urgency, and no proper follow-up.

The only positive part of my experience was Chantelle from customer service. She was polite and genuinely tried to help, but unfortunately, she could only do so much within what seems to be a very poorly managed system.

Overall, extremely disappointing service. Great until they take your money — after that, you’re on your own. I would not recommend.

Paul was great and very helpful thank you for our new car!

I wouldn’t usually leave a bad review for a business, but my experience with Cartime was so bad that I had to share.

I came down from Scotland to Bury and bought the car (Ford Focus GD69 DDZ) at the end of October as I saw it had low mileage and passed its MOT with no advisories just a week earlier.
15 miles into the drive up to Scotland a tyre pressure sensor fault light came on so I phoned the showroom and was informed that it’s nothing to worry about and it’s because the car had been sitting for a week on new tyres and it would come off if I reset it. This worked for 2 days, but by this point an engine management light had come on which meant I needed to put the car to my local Ford Dealership. After a health check the car needed upwards of £3500 worth of work (on a £10,500, low mileage car). Over 3 weeks of the car sitting in Fords car park (and roughly 40 emails back and forth in which I told them I would be happy to return the vehicle) later, Ford had authorisation from Cartime for the work to go ahead. By this point I’d owned the car for over a month and had less than a weeks use from it.
Cartime kept asking for the same information from Ford multiple times even though it had been supplied in previous emails, so the service manager at Ford and I agreed it seemed very much like Cartime had wanted to push me over the 30 days cutoff so that I could not return the car to them.
As agreed, Ford carried out the work on the car and then when it was completed I received a call from Ford to say that Cartime aren’t paying the bill as they don’t know who authorised all this work to go ahead. I managed to get in touch with someone from Cartime and forwarded them emails clearly stating that they’d authorised it so they went ahead and paid it.
Less than 100 miles of driving later another engine light came on which required more work. After speaking to Ford who agreed that it was not fit for purpose, I tried to return the car but was told I am now over the 30 days threshold so I could not return it.
After phoning a few local garages over the space of a week just before Christmas trying to get diagnostics on the fault, Cartime decided that it wasn’t worth the cost to repair again so organised a collection for me to return it.
When we agreed for it to be returned they tried to charge me £580 usage fee even though I had only had use of the car for around 10 days in total. After a dispute they covered 50% of the cost, but I still had to pay £290 on top of my insurance, tax and my own personal cost of using another vehicle while this one was undriveable for over 5 weeks. The car was collected from me on the 23rd of December, leaving me with no vehicle to get to work in over Christmas and most of January. Before the collection I was asked to provide my bank details for a refund as quickly as possible.
Almost 4 weeks later (16th January) I had no refund and I had followed this up almost every day by email telling them that I had had to cancel the purchase of a new car twice as I hadn’t had my refund yet. After phoning Cartime I was told the managing director hadn’t authorised the refund yet, and a salesman told me that “he’s the boss so we can’t really chase him up again” which was not exactly what I wanted to hear when I was over £11,000 down and had no vehicle to get to work in.
I finally received my refund on the 20th of January and was just lucky that VW had been flexible to hold my new car for as long as they did.

I trust Cartime, says it all. Perfect.

I trust Cartime. That says it all. Perfect

Mitchell, was a great help and a top guy his customer service is top draw and goes above and beyond

Great people workong here specialy Sam

Test drove a Used Nissan Leaf, happy with the car. Went next day to complete the purchase. After making the payment was handed the key. Not two, just one. Expressed surprise and disappointment. One key not good enough. After a lot of negotiating and saying I wasn’t going through with sale after all, the salesman said he’d order another and post it to me. Knowing keys for electric cars are expensive, this seemed fair enough. Though I still felt I’d been stung. This took four weeks and two phone calls. Got the key. Guess what? Have now to pay £140 to have it programmed at my local Nisan dealership. More still, only discovered the car had been o hire car for its 1st 3 years from a leaflet left in glove compartment. This bit of info never revealed despite my queries about previous owners. OK, I bought it without that info. But I felt cheated. And that I’d just become a victim of the stereotypical car salesman. The whole business felt bruising. So be careful, and vigilant.

Excellent service, made the process of getting a new car smooth and easy.