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Carrick Johnson Management Services Ltd is a block and estate management company providing a high standard of service to our Freehold and Leasehold Clients throughout the South West.
184 Union Street, TQ2 5QP, Torquay, Storbritannia
1,9
18 anmeldelser
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Disappointing
Lack of customer care
Svar fra Carrick Johnson Management Services Ltd
Good afternoon, we have noted your review and disappointed with the comments. you do not share any details about yourself and if you wish to discuss any concerns please do contact out office to discuss them further.
Disappointing, for a number of years and multiple sites they manage.
Svar fra Carrick Johnson Management Services Ltd
Good afternoon, we have noted your review and disappointed with the comments. you do not share any details about yourself and if you wish to discuss any concerns please do contact out office to discuss them further.
If you are an immigrant, do not bother!! This place will take your money and your sanity and make you want to give up by yourself, and then you will wonder why they have an attitude. Why the attitude? It is not like you are the ones that lost money?
Svar fra Carrick Johnson Management Services Ltd
Good afternoon, we cannot trace your name as being a Leaseholder in a development of Flats or houses we look after, each Leaseholder is obligated to pay their service charge for the development under the terms of the lease.
NO out of hours OR weekend contact emergency number or when owners /tenant away No emergency keys given to Carrick --FIRE/WATER LEAKS AFFECTING AFLAT DOWN BELOW ?NO -they just get paid monthly for doing min -NO gardener /safetyfencing /reg painting outside as profits matter more! But NO emergency help over a bank hol FRIDAY TO TUES left a disabled tenant NO electricity + water into a fuse box that exploded just missing her ! Is a killer & flat above would not return early to turn off stopcock -then said he hadnt got one but as a friend lived there knows there is one with gas boiler -sorry thats a porker !Contacting MP to ask law made to stop this greedy dangerous negligant exploitation of leaseholders plus unsafe gardens & poor upkeep painting -get a different company who does these points of basic upkeep & safety
Svar fra Carrick Johnson Management Services Ltd
Good afternoon, we have recently noted your review and disappointed with your comments. Each development is given the option to subscribe to an our of hours emergency system if the Client chooses to do so. I would hope that by now you would have engaged with us directly concerning the above concerns, so we can arrange to discuss them with the Directors /Freeholder of your development. we cannot trace your name in a development we look after.
A warning to all potential tenants about this company. I wonder how they can sleep at night based on the despicable ways they treat their tenants. Terrible conditions in their properties that are never addressed despite repeated requests for help. You can also expect a fight to get any deposit back as they will do their best to not return any money. I wish I could award a rating of zero.
Svar fra Carrick Johnson Management Services Ltd
Dear Toby,
We have read your review and cannot trace you being a Leaseholder in a development of Flats or Housing Development we look after. As a company we do not handle rentals and only deal with the management of Estates and the blocks themselves.
Had an awful experience with CJMS ltd. The most unprofessional and inept company we have ever had to deal with. No understanding of flat leases, no understanding of communication skills. Truly Terrible! Luckily we now have a new management company.
Svar fra Carrick Johnson Management Services Ltd
Dear Mr Clarke,
I ask you to remove this review. You are aware we stood down as the Managing Agent for your development. Please stop leaving harmful and untrue reviews. We have again asked TrustPilot to remove your review.
Our apartment complex has been with CJMS for several years. We find them responsive and professional and with excellent knowledge of the industry. The team can be contacted easily and nothing is too much for them. We have had the occasional disaster e.g roof blowing off in storm and they acted so quickly to make our property and neighbours safe. We have 30 flats and every 4 years we do a Residents Survey, one of the questions relates to CJMS and they always have top scores. Reliable, expert, friendly, and excellent value.
Carrick Johnson torquay exemplifies the reasons why we chose them to manage our block of 9 flats. Always available always friendly and always on top of any issues. Proactive management at its best.
Absolutely appealing service I would never deal with useless unhelpful people again.
This Community is A1, very fast and efficient with all aspects of work.
Svar fra Carrick Johnson Management Services Ltd
Thank you very much for your kind and positive comment.
Cjms are very attentive and deal with any problems brought to their attention in a speedy and professional manner. In particular I would like to mention Gemma Radcliffe...dealing,in my particular case,with a damp problem.
Svar fra Carrick Johnson Management Services Ltd
Thank you very much for your review and your kind comments. Best regards, Gemma
Dire experience. We are continually being fobbed off. I can’t understand the positive reviews. I would have rated them no stars but one star was the lowest I could give before being allowed to warn people about just how inefficient Carrick Johnson Management has been in sorting out a serious structural problem. Its been over a year now of trying to get this resolved but it seems to keep dropping off their radar. I would advise to keep well away from them.
Svar fra Carrick Johnson Management Services Ltd
Good afternoon, I am disappointed to read your review of CJMS in that you are not happy with the service that you are receiving. So that I can look in to this in more detail and work to rectify your concerns please could you contact us directly via email blocks@carrickjohnson.com with the details of your property and more detail of your concerns. Many thanks for your time, Gemma Radcliffe - Director CJMS
Gemma has always been very helpful. Understanding of some of the owners financial situations.
Svar fra Carrick Johnson Management Services Ltd
Thank you very much for your kind comments.
Carrick Johnson are a pleasure to work with. Over the years I have built up an excellent business relationship with the managers and staff there. Nothing is ever too much trouble. They constantly provide a fantastic service and with new staff members joining the team the service continues to an extremely high standard.
Svar fra Carrick Johnson Management Services Ltd
Thank you very much! its a pleasure working with you to. Regards. Gemma
Professional, very efficient and excellent value.
Svar fra Carrick Johnson Management Services Ltd
Thank you very much for your kind review. Regards, Gemma
We’ve always had an outstanding working relationship with CJMS, never a bad word to say about them & couldn’t be happier with our new appointed manager, Louise. She has shown diligence, professionalism, a great sense of humour which is needed in these trying times & resolved all of our outstanding issues within a month of managing us.
Having been previously managed by another local company, we know we’re in caring & capable hands with CJMS.
From a very happy leaseholder.
Svar fra Carrick Johnson Management Services Ltd
Thank you very much for your kind words and compliment to Louise. Regards, Gemma
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