CARGEM 

We travelled quite a distance to view a car with a certain spec we wanted which is few and far between, and the vehicle itself was exactly what we wanted and seemed in good condition. Unfortunately, the experience itself wasn't great and deteriorated for us as soon as we saw their part exchange offer...

The very first question we were asked was whether our car was a category vehicle, which felt odd. They then took our car away for checks for quite a long while and proceeded to repeatedly drive it around their car park, moving it between multiple spaces. I get they need to check what they might be buying from you, but the whole process felt a bit unnecessary compared to other experiences we've had.

We were told our car was in “really good condition", which gave us some confidence in the valuation we were about to receive. However, the part exchange offer was way too low. I've since had a couple of part ex valuations, one for almost £2,000 more (and for context we're not talking a multiple thousands, expensive car here!).

When we declined the offer and left, a member of staff followed us outside saying, “I can see what we can do,” yet when I explained what we were expecting for the car the reaction was like we were dreaming. We'd done our research and knew what it could sell for, so found this a bit annoying. Also why not offer the best deal you can to begin with...

Based on our experience, and echoed by many other reviews, it seems Cargem might attempt to convince you that you're getting a good deal when the reality is different. This might explain why their cars initially appear really good value too?

The overall environment added to the discomfort as well. The office setup felt chaotic. There were also multiple staff members hanging around outside in view of customers in the test area. Our test drive was restricted to laps around their car park (with loads of speed bumps) so you couldn't get a proper feel for the car anyway. When you compare it to other dealerships, the experience just felt a bit unprofessional.

We had also asked to view another car at the same time, which we were told over WhatsApp was available...then that it was in their prep centre, but not actual confirmation we wouldn't be able to view it. I'm not sure why you advertise it when no one can look at it? Or just pop a "coming soon" on there or something, so that communication definitely could've been clearer. The car we did see, we did actually buy a report for and Cargem told us it had one previous owner when it had two, so that was another little red flag.

We can’t comment on the long-term quality of their cars as we walked away, and our sales rep was friendly and not pushy. Everyone we interacted with was very nice, but there was no way we were buying from there with such a low ball part exchange offer.

Great customer service Danny was very helpful made the whole process very easy and smooth

Cargem won my car’s Carwow auction. Their initial collection day was 4 weeks! I therefore decided not to go ahead with the sale - but they subsequently offered a quicker pickup due to a cancellation they had. On pick up Lorik and his colleague were very thorough on inspecting the car.

Sadaan was very helpful and very kind on the phone. Help me sell my car with ease.

Great customer service and friendly people,
Lorik was very polite and very helpful, offered great service and would definitely recommend Cargem

A ⭐⭐⭐⭐⭐ AMAZING CAR DEALER
I recently bought a car through Cargem and my salesman/dealer Enys was absolutely amazing from start to finish.

Communication was genuinely 10/10.
They use WhatsApp, which made everything so easy and efficient, and every time I had a question they replied within seconds. Super quick, clear updates, and no messing about.

Enys was genuinely top class. Friendly, professional, and always on the ball. He kept me updated constantly and made the whole process feel smooth and stress free from day one.

Really decent service all round and I couldn’t fault it.

Highly recommend CarGEM, and especially Enys if you’re looking to buy a car.

Kieran - Portsmouth

Had a great experience with Lorik, super helpful and very thorough appraisal

Sold my car to CarGem through Carwow. When they arrived to check the car it turned out there were electrical issues revealed by the diagnostic test. They initially wanted to knock £2000 off the initial offer however Sadaan worked some magic and made sure I got as close to the original offer despite these issues.

Obviously not the outcome I was wanting but I still felt very looked after and that CarGem did their best to keep me happy.

Good experience with Sadaan, got me a good price for my car, I would go to them again.

Excellent service, helpful and no pressure, great experience, lovely sales guy in Danny, very helpful lovely Volvo KR17

sold me a Mercedes car with lots of hidden issues, in the first 6 months it’s gone into limp mode with full electrical failures 8 times. Cost me thousands to fix. The warranty covered nothing that was wrong with it. A lifelong mechanic friend told me there would be no why they didn’t know of these issues.

Sadaam was absolutely brilliant. So polite and helpful. Really worked to help me.

I have just sold my car and the experience was Great.

Thanks Lorik for doing all the check and Diagnostics and it was all well coordinated and hassle free.

I Would highly recommend the dealer.

Top dealer good experience

Good, fast and professional service

Great place to buy a car, if you are coming here I would recommend asking for Annyl. Very professional and made the process so smooth and easy. Thank you Cargem

AVOID AVOID AVOID

THEY TAKE MY MONEY,I RESERVE THE CAR AND AFTER 2 HOUR THEY TELL ME THAT WAS RESERVED FOR SOMEONE ELSE, PROBABLY A FRIEND OR A RELATIVE,I HAVE ALL THE PROOFS ,YOU ARE SCAMMERS

Very fast and professional service
Answered all questions with further information added. Definitely will be coming back again. Annyl was 10/10 on service.

IF YOUR CAR IS BOUGHT BY CARGEM ON MOTORWAY CANCEL IT IMMEDIATELY. DO NOT IGNORE THE NEGATIVE REVIEWS. THEY ARE BULLIES AND CORRUPT. THEY WILL PLACE THE HIGHEST BID BUT NOT EVEN LOOK AT YOUR PHOTOS AND THEN TRY AND KNOCK MONEY OFF UPON COLLECTION.

Today I had a horrific experience with Cargem whereby they have used bullying tactics to try and buy my car for an unreasonable price. Cargem bought my car for £400 less than the guide price via Motorway. The damage on my car was clearly listed in the ad on Motorway with clear photos of all issues. Cargem had already bought my car for £400 less than the guide price so had accounted for this damage. The guys who came to my home to assess the car found 3 additional minor scratches that can be buffed out at no cost to the dealer. These were fed back and I was offered £11600. Cargem explained that there was some damage that was listed on my ad as a ‘scratch’, however apparently this is actually a paintwork issue that would cost £800 to fix, hence the £800 reduction. Cargem confirmed that they do not pay to fix scratches but that this damage would need to be paid for and money deducted as this was supposedly not made known to them. Therefore, Cargem have tried to knock money off purely for damage that was clearly visible on the ad! There were 3 clear photos on the motorway app of this damage where it is clear what the extent of it is. I am not a professional and do not know the correct term for this mark - to me, ‘scratch or scuff’ would accurately describe this, however the photos were there for clarity. The dealer told me that there are 52 photos on my ad and they do not look at the photos, rather, just read the listing. It is not my fault you chose to buy a car and did not read the listing. Would any sane person buy something blind without seeing photos? Why am I spending so long taking photos of my car if the dealer does not even look at them. This is their fault entirely and I should not be penalised for this.

I was then offered £12100. I stated that I would accept no less than £12300 (£100 less than they bought it for, but over £500 less than what motorway had listed the car as). I believe this persons name was Junaid however upon trying to contact Cargem afterwards, they would not confirm the name. I have since text the number to no avail, and when I have called he has denied all knowledge of our previous conversation and refused to give his name (and again been extremely rude).

Junaid told me that he would need to inform Motorway of the additional damage and this may impact any future offers I get. This is bullying behaviour to try and make me feel I have no option but to sell him my car. The guy who came to collect the car also observed this whole conversation to be bullying.

Somebody else from Cargem then called me back (Mikey?) and told me that there was black gunk in the oil tank and this is the start of a huge problem that could cost thousands to fix. I asked why they had not mentioned this to be an issue before I demanded £12300, he could not answer this question. He told me he was previously a mechanic at Mercedes and this is the start of a huge issue for me and I should hear his offer to save the headache of going elsewhere to have this fixed. I said if he is not going to give me the amount I want I don’t want to entertain the conversation. I then asked Mikey what the name of his colleague was who spoke to me so rudely before, and conveniently he did not know what his name was. Funny how this ‘huge’ issue was not even raised when they wanted to settle a deal of £12100?

The two men who came to collect the car (nothing to do with Cargem) were so lovely and made me feel so at ease, as I had been quite nervous about the whole process being a woman on my own. I now know that I was right to feel this way in respect of Cargem. Motorway offered reassurance previously that Cargem are a trusted dealer and there would be no issues. It seems Cargem like to try and bully and target women who they think don’t know any better. Thank you so much to the lovely men who were with me for 1.5 hours and made such an awful experience that little bit more bearable.

Please if your car is bought by Cargem just cancel immediately. Absolute cowboy bullies.