Absolutely shocking experience when changing to think money . They spend weeks saying details are on the way and on the final day state both my accounts are now closed When questioned via email they... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Amba the chat operative was excellent in every way, but I feel very let down by Cardone money in all aspects of them moving my account to think money. There has not been enough information, there is... Vis mer
Selskapet har svart
Had a really helpful online chat with Ryan who was quick, efficient, polite and did exactly what I needed done. Really grateful to him for his time and assistance.
Selskapet har svart
Ryan responded to a message. As always with Card One staff, a very nice attitude, quick reply and thoughtful response.
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At Card One Money we’ll help you manage your money. Get a basic account with no credit checks and a prepaid card.
Kontaktopplysninger
Storbritannia
- cardonemoney.com
4,5
Enestående
1k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I made contact with Ryan
I made contact with Ryan , he was very helpful , he was quick to reply and very efficient and knowledgeable in what problems I had , and sorted my issues out immediately, great service
16. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Card One Money
We're happy to hear that you received helpful, efficient, and knowledgeable support. We appreciate you letting us know that your issues were sorted out promptly. Thank you for your positive feedback!
Ryan's reply to a message
Ryan responded to a message. As always with Card One staff, a very nice attitude, quick reply and thoughtful response.
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Card One Money
We're happy to hear that you had a positive experience! We appreciate your kind words regarding our team's quick and thoughtful assistance. Thank you for your feedback.
i`ve been with your bank and been happy…
i`ve been with your bank and been happy and now i`ve been changed to think money of which i understand but it`s a pain in the backside and rather confusing
11. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Card One Money
We appreciate your feedback and apologize for any confusion or frustration caused by the changes. We'll review your comments as we strive to improve our customers' experiences.
Just straight to the point very…
Just straight to the point very professional organized and disciplined especially Amanda
11. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Card One Money
We appreciate you taking the time to share your wonderful experience with us. We're so glad you found our team professional, organized, and disciplined.
Absolutely shocking experience when…
Absolutely shocking experience when changing to think money . They spend weeks saying details are on the way and on the final day state both my accounts are now closed
When questioned via email they deny it and then proceed to ignore and respond !
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Card One Money
We regret to learn about the difficulties you faced during your transition. We take your concerns seriously, and we'll investigate the account closure and communication issues you described. Thank you for your feedback.
Nice customer services
Nice customer services shame they closing down
5. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Card One Money
We appreciate your kind words regarding our customer service. We regret our closure impacts you. Thank you.
Had a really helpful online chat with…
Had a really helpful online chat with Ryan who was quick, efficient, polite and did exactly what I needed done. Really grateful to him for his time and assistance.
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Card One Money
We're happy to hear that the online chat was helpful! We appreciate your positive feedback regarding the quick, efficient, and polite assistance you received. We are grateful for your time.
Amba was tremendous
Amba, the person that helped me, was very good, polite and very knowledgable. A credit to your company and very deserving of a pay rise!! Thank you Amba!!
3. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Card One Money
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the service you received; we will certainly pass along your feedback. Thank you!
Amber was so helpful and professional
Amber was so helpful and professional, explained very clearly what I needed to know.
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Card One Money
We're happy to hear that the information provided was helpful and clearly explained. We appreciate your positive feedback and thank you for sharing.
Amba was so helpful
Amba was so helpful. She was professional, polite and understood everything I asked and able to sort the issues in minimal time and effort on my part. Really efficient well done Amba great service.
23. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Card One Money
We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad that our service met your needs efficiently. Thank you for your feedback.
Had to change address
Had to change my address and was served through live chat by Ryan. Really easy to do and no hassle
21. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Card One Money
We're happy to hear that changing your address through live chat was easy and hassle-free. We appreciate you taking the time to share your positive experience.
Great service as always
Spoke to Liam today, problem solved in 1 minute. Always had good service from the team here. Had my account for years here. Never had a problem. Sorry to see them go 😥
19. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Card One Money
We're happy to hear that the issue was resolved quickly. We appreciate your long-term patronage and are grateful for your kind words. Thank you for your feedback.
Amba helped me so much and spoke politely explained everything to keep me calm
My experience was good with amba using the card one money website it's great bank I love using it I hope it stays open for me because it's a great online banky
17. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Card One Money
We're happy to hear that you had a good experience with our services and appreciate your positive feedback. We're glad you find our online banking useful.
Amba the chat operative was excellent…
Amba the chat operative was excellent in every way, but I feel very let down by Cardone money in all aspects of them moving my account to think money. There has not been enough information, there is no telephone service it’s very stressful the way I feel they are treating their customers. The chat facility is glitchy and freezes. I for one am switching to another bank where I can be able to ring and speak to a person.
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Card One Money
We appreciate your feedback and are sorry to hear about the issues you've experienced with the transition. We're happy Amba provided excellent support.
Amba was brilliant very helpful and…
Amba was brilliant very helpful and very friendly and professional
15. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Card One Money
We're happy to hear that you found our team member helpful, friendly, and professional. We appreciate your positive feedback and your time.
I had some concerns re the transfer of…
I had some concerns re the transfer of my account and a lady called Amba came back to me very quickly and put my mind to rest
15. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Card One Money
We're happy to hear that your account transfer concerns were quickly addressed. It's great to know that you had a positive experience and your mind was put at rest.
Customer service
Customer service
Zoe- Derrin helped to solve the numerous questions I had. She was patient and courteous - and managed to resolve everything. Thanks.
13. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Card One Money
We're happy to hear that our team member was helpful, patient, and courteous in resolving your questions. We appreciate you taking the time to share your positive experience!
Helpful
Helpful, efficient staff on the chat service. Quick response, pollite and thorough. Ryan was great as they have all been.
12. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Card One Money
We're happy to hear that our chat service staff was helpful and efficient! We appreciate your positive feedback regarding the quick, polite, and thorough assistance you received.
Amba was very quick to respond on the…
Amba was very quick to respond on the chat and check the information I was looking for
8. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Card One Money
We are happy to hear that you received quick and helpful information via chat. We appreciate you taking the time to leave us feedback.
Quick response from Amba all dealt with…
Quick response from Amba all dealt with one email thanks.
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Card One Money
We're happy to hear that you received a quick response and your issue was resolved with one email. Thank you for your positive feedback!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.