Card Saver Anmeldelser 2 917

Very helpful and friendly. Been with Card Saver for many years and never had any major problems.

We had an issue with our terminal. Paul sorted the problem quickly and efficiently.

I am sharing my experience with Card Saver to help others who may find themselves in a similar situation.

I received a communication in October 2020 claiming an account was in arrears, however I had never signed any contract with Card Saver, nor had I ever been provided with any agreement naming me as a contracting party.

Years later, the alleged debt was pursued by MIL Collections Ltd, despite no documentation ever being provided to support liability.

Throughout the process, I:
Formally disputed the alleged debt in writing
Requested a copy of any contract or agreement
Made it clear that no liability was acknowledged
Made no payments at any point
No contractual documentation was ever produced.

I also submitted a formal Subject Access Request (SAR) to Card Saver, following their own instructions and providing identification. To this date, that SAR has not been fulfilled, and no complete data disclosure has ever been provided.

This made it impossible to verify what data they were relying on or whether any lawful basis for processing existed.

Despite this, the alleged debt continued to be asserted via their agent.

The matter was ultimately returned to Card Saver by MIL Collections Ltd, and no further substantive response was received.

From my experience, there were:
Significant delays and lack of communication
Failure to provide requested documentation
Failure to comply with a SAR
Inconsistent and evasive responses

In terms of defending myself, I focused on:
Not acknowledging the debt
Requiring proof of any contract
Keeping everything in writing
Understanding that debts in Scotland are subject to a 5-year prescription period if not enforced

Based on the timeline, the alleged obligation is now extinguished under Scots law in any event.

This is not legal advice — but if you are in a similar position, it is worth checking:
Whether you actually signed anything
Whether the debt has been properly evidenced
Whether a SAR has been complied with
Whether time limits may apply

I would strongly recommend documenting everything carefully and seeking independent advice where needed.

Great costumer service
Thanks james

Excellent customer service from Suzie. She is a credit to the company and kept us informed and updated at all times. Technical Support from Paul was also very professional and resolved our issue very quickly.

Having received machine it was quiet straight forward to set up and operate. Not having any issues (yet). Paul rang to ask if we had received machine, and asked a few questions. Satisfied with the level of customer service and we know that he is only a phone call away

Contacted Card Saver for technical assistance 3 times over the last few days - issues with charger resolved within 30 minutes with replacement charger. Issues with second card machine communications problems resolved within 19 minutes of call commencing. Great customer service and personnel very helpful whilst explaining steps to be taken to resolve the issue.

We've been with Card Saver for several years and they're great. Really helpful and knowledgeable staff. Highly recommended.

Very helpful, kind, patient and informative - Resolved my issue with ease.

Jamie was brilliant at understanding my businesses needs and was able to find the right product for us. He has remained on hand for any queries we have and we will certainly be coming back for any future funding needs

Happy with everything thank you. Precision Optics Eyewear, Essex's leading eyewear manufacturer directly accessible to the public 🙌🕶👓🙌

Solved the problem we had straight away & checked the machine was working before ending the call
Very pleased with the speed at which the problem was resolved

Always very helpful and I was guided every step of the way

Paul is always very helpful and sorts out any issues I have thank you

I have been with Cardsaver many years and their advice has always been correct.they are a company that u can trust
Paul resolved my problem

Did exactly what was promised
Used Card saver before
Rung with better prices
Sent new machines on time
Help setting up
All sorted

Really courteous and very easy to do business with.

I was called back within 30 mins of an email request and the problem was resolved within a couple of minutes.
Cannot fault the response time, excellent.

James was very helpful .
An efficient service.