Carbon Rewind Anmeldelser 

We found Craig very knowledgeable and capable with all he did with regard to the installation of the system.
He kept us informed with what he was doing. He worked hard and cleared up after himself .

I've had the pleasure of offering my cleaning services to Carbon Rewind a month ago, and it’s been a great experience working with such a professional and respectful team. Communication has been smooth, and the environment they foster is both welcoming and efficient. I truly appreciate the opportunity to support their workspace and look forward to continuing our working relationship.

Initially we were very excited with the scheme to make our home more energy efficient. Replace our old back boiler, insulate the loft and add ventilation to our windows.
How disappointed we were.

Repeatedly failed to show when we took time off work to be home. Sliced into the seals of windows to install trickle vents, sideways?!
Told us they could drain our old boiler and install new one in just one day... plumber turned up at midday and said he would be leaving a 4pm. So we decided not to let the "miracle workers" do any more damage to our 200 year old cottage.
The did fill our rear wall with insulation tiny foam balls...... and our kitchen and our garden. The engineer left the hose running whilst moaning about how much he hated working for them.

So after such wasted time, money and patience. We are now out of pocket having to pay for a new boiler. Plus damage to our windows. Oh and wasted annual leave.

What a great team of people that carried out my installation, Holly in the office with endless patience with the problems I had sorting out my electric supply, Kelsey, Damien, George. Declan and finally Kate delivering the equipment, they were all friendly, polite but professional. Consulted and kept me informed when appropriate and generally worked as a happy team together. My bungalow look clean and tidy on completion of the work and all rubbish cleared away in the time stated. Above all the whole team made me feel a valued person that they enjoyed doing their best for. It was a pleasure to have them in my home

I give Carbon rewind 5 stars only due to two of the staff members who i believe have gone above and beyond with helping us firstly I would like to say a big thank you to Alison in the truro office for being there evey time we had a problem she was easy to get of and she would always call us back when promised she was able to sort and arrange to get all of our problems sorted and secondly to John who I consider to be an amazing electrician who has come back time and time again to rectify all the problems that were caused by most of the ther incompetent staff who at times left us with no power and some very dodgy wiring but John is very conciseness and and does everything neat correct and safely I believe if it wasn't for these two people then my experience and review would have been very different I also want their company to know that they do not get the recognition they deserve

George and Frankie , both very helpful, working very clean and nice, and very polite. Thank you George and Frankie.

It's sad that I'm doing this yet again . I'm not going though all what went wrong as I already done that . I have been ringing and emailing since January 2024 with this company. Trying to get things replaced and repaired ,I haven't been able to get cheaper electric . The electric bill for my disabled mother is going up and up and up. So I spoke to my electricity provider and they informed me they couldn't do any without a MCS certificate ,which I should of received 10 days after the solar system was put in . So for us it's been a very long journey ,which in one way I wish I never started for my mother ,all I was doing was trying to keep my mother warmer . But unfortunately I couldn't this winter as it was to expensive .

George Lehane, the engineer was very efficient and thorough.
He listened carefully and then inspected all the items I'd mentioned.
he corrected the problems and offered solutions.
Very good.

This company has been carrying out grant work in Cornwall and exploting the system to under deliver and overcharged.

In our instance, they installed six storage heaters and roof insulation. The cost of the heaters was approximately £5,000 and the insulation value of materials was less than £500. However, via the grant, they managed to collect in excess of £14,000 (I had to make a freedom of information request to get this information).

They sent two unqualified individuals to install the heaters. The job was rushed in a day and when they left, the heaters did not work. Indeed, we had to study the instructions ourselves and call them back and show them the instructions. They were utterly useless.

They left our house in a complete mess. And with a massive pile of rubbish. We had to call Carbon Rewind to get them to sort out the mess.

What followed after this has been 18 months of problems and near disaster. Two of the heaters failed and due to poor wiring and incorrect switches, nearly caught fire. We've discovered damage everywhere, cupboards unusable due to cables installed poorly.

Over time, all but one (so far) of the heaters has failed due to incorrect installation (controllers cooked but incorrectly fitted elements).

We allowed Carbon Rewind about 5 attempts to put things right, but they really don't know what they're doing.

In the end, we've had to use a local, qualified installer to put things right and what they've found has at times been frightening.

Carbon Rewind claimed something in the region of £6,000 to carry out this one day install. So they're laughing.

If you're based in Cornwall and are being offered Carbon Rewind as an option to carry out grant work, I urge you to decline. Frankly you're better off cold than allowing these cowboy's through your front door. My mental health has been left in tatters by these idiots and on two occasions, I nearly lost my home to fire caused by their shoddy workmanship.

I could go on about this considerably more, but it's just too stressful to think about.

I've also posted a Google review about this situation some time ago. Carbon Rewind tried to bribe me to get me to remove that review. I fully expect they'll respond to this suggestion their disappointment and a desire to put things right, but this is disingenuous. They've had multiple attempts already and have failed.

The grant promised so much, improved heating with reduced bills. It couldn't deliver that due to Carbon Rewind taking £6,000 for a one day installation. Instead it's been an 18 month nightmare.

This review is dated with the latest failure (controller cooked by poorly installed element). The original installation was carried out in late November 2023. Carbon Rewind were given multiple opportunities to fix the issues during the first few months of 2024.

Dimplex approved engineer reinstalled the heaters later in 2024, however some of the heater components have continued to fail as they were damaged by the original installation. Two of the original heaters have had to be completely replaced.

ASHP, 8No Solar Panels & Loft insulation upgrade installed by Carbon Rewind under Govt grant scheme for older homes.
The whole team of people involvd, Gelu (ASHP), Dale & Ron (Insulation) Damien (Electrician), Declan (Solar PV) all worked very hard and well together and the work was completed in good time. Initial glitch with the ASHP set-up was immediately resolved. Special mention for a very knowledgeable Daniel W who commissioned the ASHP system and for Gordana who adminstered the project from the office. The removal of the old oil burner, exchanged radiators and wrappings from items for new system was arranged by Carbon Rewind with us having to do nothing was much appreciated.

Daniel was very professional and polite when carrying out the annual service on my pump .

Gelu was my engineer he was amazing fitted my radiators & heat pump , did a fab job-Thank you Gelu..
Declon fitted my solar pannels He was fab & did a beautiful job- Thankyou .
Genti did all the electrics superb job- Thankyou.
Daniel came back today to commission the pump & showed me how to get the best out of it. Very very helpful
Thankyou Daniel
Would deffonatly recommend carbon rewind
Excellent job

I wish there was an option to give minus stars. Stay well clear of this organisation! They are BAD news.
They advised us of the wrong insulation for our house, dumped a whole lot of building materials in our garden insufficiently protected, didn't show up for the work, don't answer emails, promise to get back but never do, etc. etc. They have set us back more than a month in our renovations, which is costing us thousands of ££ and we have a huge mess to sort out. We have to redirect pipes and replan insulation as a result of their wrong advice, and a pile of now unusable material has been blocking our back garden for more than a month now.
If anyone knows the name of a senior person in the company who I can address complaints to, please let me know, as the contact we had so far is useless.

Their reply to me below here is in keeping with their behaviour - of course they have my contact details already, and I have written on numerous occasions about the problems we have faced. So why they would need to start from zero by asking me for my contact details is beyond me. If they were a self-respecting company, they would already know about how bad the situation is at our house, I've left them in no doubt about this in my emails to them. Unless, of course they are swamped with complaints.

Dale and Ron where top lads , very respectful through out. Kept us updated with the progress and tidied up when finished. Highly recommended

Further to my original review of this company on 8th Feb, re the ongoing problems I have been having with the ASHP they installed, they posted this public reply:

"Our customer care team will be in touch shortly to arrange immediate support and discuss the next steps. Additionally, we will review your letters of complaint to ensure they are properly addressed and improve our response process moving forward.
Thank you for bringing this to our attention—we are committed to resolving this matter promptly."

Yet STILL the wretched thing isn't working properly. And STILL they are not responding to my emails or messages.
Why do I have to call them out on a public forum for them to respond?
Why, in that public reply, are they making commitments they don't keep?
The (very, very, very busy) engineer that came to flush the system was great. The lady on the end of the phone very polite. But whoever is in charge of actually making sure the heat pumps they install are installed properly and actually work is doing a TERRIBLE job!
Let's see what Trustmark can make happen....

Dale and Ron arrived on 4/3/25 to insulate our lofts. They were very pleasant, professional and polite. They worked very hard and were very tidy. We are very happy with their work and would highly recommend them.

Was great until we hit problems. The pipework has not been finished as promised which means we now need to get a plumber in and we also had to have the waste removed at our own cost as it was never picked up. No one seems interested in helping us with the aftercare of this. Also the wires to the old thermostat are left and I just hope it is no longer connected as there is an exposed wire coming from it.

Carbon rewind were very good, dealt with any queries or concerns I had. Jon Henley who institute cavity wall insulation did a great job and was helpful in making sure the job was completed. Access to our property was not straightforward but he rescheduled appointments to allow for extra hosing to be delivered so the job count be finished properly and on time.

Damien arrived on time, completed the work quickly and explained everything. Really pleased.

Messy, no communication whatsoever, bodge jobs