Capital Play Anmeldelser 244

Brilliant support and service. Very happy with the in-ground trampoline. Sam and his lovely team rose to the challenge and did an excellent job of digging it superbly into a bank. Very neat, looks brilliant and the kids are loving it! Thank you

I pay for the service and no comunication yet! its been one week and a half so i dont know if they are comming or not ??

Amazing product so easy to build with the instructions supplied and online videos

My kids have loved this trampoline. After reaching out in regards to an issue, customer service was attentive and handled things appropriately and in a timely manner. Would recommend this in ground trampoline.

Edit: they have since reached out and appologised and offered some compensation.

I have had the same experience as Jemma. I assumed a scam, but seems not an isolated incident. Rather than apologise they are threatening debt collection agencies. Extremely bad customer service.

I ordered a North trampoline in April, it was delivered within the agreed timeframe with no issues. In July I received a short, plain email saying that my payment hadn't been taken at the time of the order and asked that I send it (over £1000) to bank details included in the email. I found this very odd and assumed it was a scam.

In October, I received 2 more emails, the last one threatening me with a debt collection agency. At this point I looked into it and requested paperwork proving they had not taken payment. I wasn't sent anything adequate and rang my credit card company. They trawled through the old statements with me and couldn't find the payment. They did note Capital Play would have had 6 months to claim the payment so I was right not to transfer any funds to them before this point. There was never an apology for the error on their part, just requests for payment. I will never deal with this company again.

I bought a North Explorer trampoline from Capital Play, after having had a bad experience with the quality of a trampoline from a different company, which was faulty on arrival.

The service from Capital Play was brilliant, my new trampoline arrived three days after ordering and was in great condition.

The quality of the trampoline itself was far superior to the first company I had bought from and assembly was much easier, with no tools required.

The trampoline feels very sturdy and the bounce is amazing. It more than makes up for the disappointing experience with the first company.

I’m honestly shocked by the level of service I’ve received from North Trampoline and Capital Play (the UK importers of North Trampoline). I ordered a trampoline for £1,200 that was supposed to arrive in 2–3 working days — it’s now been weeks and I’m still waiting, with no clear delivery date.

I have called and emailed multiple times and have been repeatedly told it would be dispatched “today” or “ASAP”, but then nothing happens — and no one calls back, despite promising to. I was told again today that everything is now in stock and ready to ship, but I’ve heard that before and still have no tracking details or confirmation.

It’s incredibly frustrating when you read positive reviews and expect premium service — I genuinely believe I would have received better service from other brands like Berg Trampolines.

I’ve raised a formal complaint with Capital Play and North Trampoline but it has been ignored so far. I’ve had no real communication, no apology, and no compensation offered for the delays and stress.

I would strongly recommend thinking twice before ordering from North Trampoline or Capital Play. If you value clear communication, reliable delivery, and good customer service, I’d look elsewhere.

Ross Quinn

Have purchased two trampolines from capital play over the years. Brilliant reliable quality! Great customer service.

Fantastic service! Highly recommend.

Good company. Good service. Good product. Now I just need to dig the hole!!!!

Delivery was super quick, they couldnt have been more helpful with ordering and delivery. Springs were tight so it took a lot of strength to assemble but it was worth it!

Used this firm a few times, can't fault them,
this weekend we were discussing the quality of the products after 5 years of use, 5 years in the ground and no rust, no deterioration.
Dont often find myself doing that, brilliant firm/people/products
I am not a robot and if I were I would still recommend Capital Play, John

I can’t thank these guys enough. From my enquiry to the finished product. Customer service was outstanding. Communication was fantastic. The guys that came to the house and put the Inground trampoline in were absolutely lovely. Very tidy, extremely polite and professional. Would highly recommend this company to anyone. Oh and kids absolutely love the trampoline and say it’s go loads of bounce. Much better than the one they had previously. 10*’s 👍👍

Good service, prompt delivery, great price, and very helpful customer service

You can tell the materials are high quality. But the videos and guidance on digging out are misleading anything 10ft and over you will want an excavator. None of the videos associated with the sized showcase an excavator, they should really just to prepare people. The soil quality of your dig and proximity to established trees will have a significant bearing on how clean your hole dig is and how time consuming.

I think they should make this clearer, it is written on the instructions, but not in the videos.

The rope toggles for the padding in particular are a challenge. However on the whole (mind the pun) it is fantastic you can tell they have put together a quality product and the assembly is super simple. The groundwork is not.

Excellent service. Item delivered quickly and looks great. Hoping replacement pads las longer than last ones and the mesh material deteriorated quickly after sun exposure. Quite expensive but certainly reduces slap noise.

My children love the end result. Digging and installing not as straightforward and took a couple of evenings but worth the wait! Thanks