candle guy Anmeldelser 544

TrustScore 5 av 5

4,8

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

My order did not arrive on time. I contacted the Candle Guy and got a response right away. The original shipment had been lost through no fault of his. He sent a replacement shipment out immediately.... Vis mer

Vurdert til 5 av 5 stjerner

Overall everything was good. The only note I have is that I didn’t receive an email confirming shipping (which had me concerned) like was mentioned in the email following my purchase. However, after I... Vis mer

Vurdert til 5 av 5 stjerner

Some of the best customer service I’ve had in a long time. The order was supposed to be delivered when I saw it was moving away from my city after already arriving here. I reached out to customer ser... Vis mer

Vurdert til 5 av 5 stjerner

Ordered a candle and realized that i never received a confirmation email. After contacting the owner, we found out that I can't type correctly and entered a number wrong in my email address when I ord... Vis mer

Informasjon om virksomheten

  1. Stearinlysutsalg

Skrevet av virksomheten

THE HOTTEST CANDLES ON EARTH. Our scented candles are made of 100% soy wax, with an organic cotton wick, all-natural ingredients, and the highest-quality essential oils. Every candle is environmentally-friendly, free from chemicals and dyes.


Kontaktopplysninger

4,8

Enestående

TrustScore 5 av 5

544 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Excellent products and customer service

First, I received my order within a few days of placing it...I was amazed at how fast I received it. The packaging was great, and I loved the candles. However, I chose the Mystery Scent, which was very nice, but I wished I had chosen my own scents. I sent an email asking if I could exchange the candles for different scents, and I got a reply extremely quickly, saying that was not a problem at all. The email even included a return shipping label. So I returned the first order and placed my new order. I was so impressed with the quality of the candles and the customer service, that I ordered 6 candles in my second order, instead of 3 in my first order. Do not hesitate to buy from this company! You will not be disappointed! And just for the record, I NEVER write reviews, but this company definitely deserves one!

10. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Biggest rip off ever

Biggest rip off ever. It's a tiny candle and smells bad. Never again!

14. november 2025
Anmeldelse skrevet uten oppfordring
Logoen til candle guy

Svar fra candle guy

Hi Ashley,

We’re genuinely sorry that you and the person you gifted the candle to didn’t enjoy it. That’s exactly why we reached out right away and offered multiple solutions — including our 30-day satisfaction guarantee, which covers a full refund even if a candle has already been opened, gifted, or lit. No customer has to keep a candle they don’t love.

To give some context for anyone reading:

• The candle’s size is shown three times on the product page — in inches, ounces, and milliliters — along with photos of the exact product received.
• “Sandalwood Amber” is one of our best-reviewed scents and a customer favorite, though scent is of course subjective.
• Within minutes of your initial email, you informed us that you intended to post negative comments “on every ad” regardless of the solution offered.
• Despite several messages from us offering a refund, a replacement, or any other form of help, you declined every option and chose to continue posting publicly instead.

We completely respect honest feedback — it helps small businesses like ours grow. But fairness also matters. When a customer refuses any resolution, states openly that they intend to damage our reputation, and ignores every attempt at problem-solving, it becomes impossible for us to provide the support we normally pride ourselves on.

We’re a small team that puts a lot of heart into what we do, and we stand behind our products and our guarantee. If something isn’t right, we fix it. If someone doesn’t like a scent, we refund it. If a gift didn’t land as expected, we still take care of it. That offer has been on the table from the start and remains there now.

Should you change your mind and want to resolve this the normal way — with a refund or replacement — we’re here and happy to help. Until then, we hope future shoppers reading this can see the full picture of the interaction and how hard we tried to find a fair outcome.

Best,
The Candle Guy Team

Vurdert til 5 av 5 stjerner

Perfect gift

Great customer service. I am exchanging the candle because I didn’t like the mystery scent, they made the process easy and fast. I love the candle, good quality for the price.

7. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

The candle /jar was way too small for…

The candle /jar was way too small for the price. Horrible value.

18. oktober 2025
Anmeldelse skrevet uten oppfordring
Logoen til candle guy

Svar fra candle guy

Hi David,

We really tried to reach you — by email and by phone — because we genuinely wanted to fix this for you. We never want anyone sitting at home with a candle they’re unhappy with, especially when our 30-day satisfaction guarantee exists exactly for situations like this. If the size, scent, or overall vibe wasn’t right for you, that’s totally okay. Returning it for a full refund is always an option with us.

Just for clarity: the candle size is listed three times on the product page, including measurements in inches, ounces, and milliliters. We do that because we know shopping online can be tricky, and we want customers to know exactly what’s coming their way. But even with all that info, expectations and real-life experience don’t always match — it happens, and that’s why we have our guarantee.

We’re a small business, and we truly mean it when we say we value every single customer. We pour (literally!) a lot of heart into what we do. If someone doesn’t love their candle, we’ll bend over backward to make things right. Replace it, refund it, send a different scent — if necessary, we’ll gift the candle to make sure no one leaves unhappy.

What makes this one extra unfortunate is simply that we never got the chance to help you. We still hope you might reach out after seeing this response, because solving problems is something we take seriously. And honestly, nothing makes our day more than turning a disappointed customer into a happy one.

Whenever you’re ready, we’re right here and happy to help.

Vurdert til 5 av 5 stjerner

Just got my order today and the candle…

Just got my order today and the candle smells great! A few things that really stood out to me. 1) the shipping was very fast! 2) there was a issue with my order and I got charged twice. Fast response and they took care of the problem to my satisfaction. 3) the candle smells great!
Will definitely be a returning customer!

25. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great communication

Great communication, pretty quick delivery....the quotes are hilarious...I send them to my boyfriend out of state.....Scents are pretty good also

1. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I paid for my candle and never received…

I want to deeply apologize the email containing the tracking number must go to a different part of my email and I did not saw it. Now I know my order is being delay by USPS and it is not Candle Guy fault, once I got my order I can leave a review about it.

23. juli 2025
Anmeldelse skrevet uten oppfordring
Logoen til candle guy

Svar fra candle guy

Hi José,

Thank you again for taking the time to update your comment and explain what happened. We really appreciate your honesty — email filters can be unpredictable, and USPS delays happen more often than any of us would like.

We’re glad the situation is now fully resolved and that your order is on its way to you. If you need anything else while it’s being delivered, we’re here to help immediately.

Since the issue has been clarified and wasn’t related to Candle Guy, future customers reading this might appreciate an updated rating that reflects your experience after everything was sorted out — but of course, that decision is completely up to you. We’re grateful you reached out and explained the situation either way.

Wishing you a smooth delivery and hoping you enjoy your candle once it arrives!

Warm regards,
The Candle Guy Team

Vurdert til 5 av 5 stjerner

Perfect Anniversary Gift

The look on my husband’s face was priceless, for one! Also, the processing and shipping was very fast. They were packaged well to prevent breaking and they arrived in time for me to give them to him as part of an anniversary gift. I can’t speak on the scents because we have not burned either one yet.

25. juni 2025
Anmeldelse skrevet uten oppfordring

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