Cadillac Anmeldelser 11

I am extremely disappointed with my experience at Cadillac of South San Francisco (775 Serramonte Blvd, Colma, CA 94014).

On October 15, 2025, I purchased a 2023 Ford Mustang Mach-E from this dealership. The vehicle was sold as-is, and no mechanical issues, prior damage, or concerns were disclosed at the time of sale. Given that it was a 2023 model vehicle being sold at market value, I had no reason to believe there were any major underlying problems.

However, on January 31, 2026 — just over three months after purchase — the vehicle suffered a catastrophic mechanical failure. I was informed that the estimated repair cost is approximately $9,000. For a vehicle of this age and value, a major failure of this magnitude so soon after purchase is extremely concerning.

After the breakdown, I contacted the dealership and spoke with multiple managers in an effort to resolve the situation in good faith. Rather than showing concern or offering any form of assistance, I was told they would not help because the vehicle was sold as-is. There was no willingness to review the situation, no offer to inspect the vehicle, and no attempt to work toward a reasonable resolution.

While I understand what “as-is” means, I believe customers should reasonably expect that a dealership has properly inspected a vehicle and that it is safe and mechanically sound at the time of sale — especially when no issues are disclosed and the vehicle fails shortly afterward.

Due to the dealership’s refusal to assist, I have had to escalate the matter formally.

This experience has been extremely frustrating and financially stressful. I strongly encourage potential buyers to conduct very thorough due diligence and consider independent inspections

my name is Withman and I m doing these reviews based on my experiences on theses dealer and also the cadillac brand the service department is incompetent they don’t resolve the problems even if a mechanic drives the car with you and notice the problem they call you back days later and say that the car has nothing they are so bad as a dealer that i recommend not to service your car in there or even purchase a car what a nightmare
now about the cadillac xt6 is the worst car I ever owned in my life transmission problem electronic problems it will be to many to report in here so disappointed

We've had our cadillac CTS for several years now and they car is amazing. It came with very nice chrome trims, on-star (which is very handy for safety!) and other nice add-ons like Michelin performance tires. Def not reliable like the Japanese makes but way flashier and nicer to be in imho.

My sales representative, Rochelle, is GREAT! ! Thus far, we have leased 3 vehicles from Les Stanford Cadillac, and we have been totally happy with our vehicles and our experiences, and we can't wait until it's time to lease another vehicle. Rochelle, is so awesome that she helped my husband and I to become knowledgeable and comfortable enough to lease an electric vehicle Lyriq. Yeahhhh!!!! Now I'm anxiously awaiting to lease the Optiq!!! Rochelle is just absolutely amazing. She is devoted to her customers. She listens to our needs, wants, goals, and objectives Rochelle's passion for what she does shines through! She's not only selling beautiful luxury vehicles, but she's making dreams come true! Thanks! Rochelle and Les Stanford Cadillac! My husband and I are now lifetime customers of Les Stanford Cadillacs luxury vehicles!!!

Sharon & Allan Bryant

Extremely disappointed with Empire Cadillac's service. My Cadillac was delivered with a non-functional OnStar module, and despite multiple promises and months of waiting, they repeatedly delayed and mismanaged my repair order. They provided conflicting information, failed to communicate clearly, and returned my module without notice, unfairly using a canceled oil-change appointment as an excuse. This feels like deliberate negligence intended to push my issue beyond warranty coverage. Very unprofessional and frustrating experience—I strongly advise caution when dealing with their service and sales department.

Ma Cadillac XT4 (12000 km) neuve sous garantie, en panne depuis 1 mois, pas de solution, pas d'aide !!!
Lamentable !!!

I have been somewhat disappointed after trading my 2018 XT5 and purchasing the 2023 CT4 Premium Luxury. My family and I have driven Cadillacs for many years. We loved our prior models including XT5, SLS, Coupe Deville, Sedan Deville, Eldorado and Escalade. The CT4 Premium Luxury looks good from a glance however you soon realize after purchasing it that it is not the same quality vehicle as it's predecessors. The engine doesn't have the power. The materials feel cheaper and it is too cramped and tight. Cadillac should be ashamed for putting the Cadillac name on this car. In addition, the price is too costly for this vehicle. Lastly the electronic system needs work especially, the Bluetooth to Device and the starter. My recommendations, use better quality materials inside the car, improve engine performance, and adjust the purchase price. If this is not an option, discontinue production. If not, you will continue to lose old customers and potential new customers.

2024 Cadillac Lyriq with 1,500 miles:
1) On delivery day, interior panel on driver’s side separated from body.
2) Immediately began experiencing problems with CarPlay. The car has been reprogrammed, reset and updated multiple times since delivery. None of these fixed the multiple CarPlay issues.
3) Lower passenger’s seat cushion came apart.
4) Brakes failed. The car spent one month at the dealership.
5) Faux leather on steering wheel began separating from the area around the Super Cruise indicator.

Cadillac EV Customer Care have been of no assistance. They promise to call you back, but do not. After sending an email to CEO Mary Barra, I was assigned an Executive Customer Service Specialist and was given a case number. This specialist did not return calls as promised.

Next step will be to pursue Lemon Laws in our state. My goal is to have GM repurchase this disaster of a car.

Ho acquistato una Cadillac XT4 nel 2021, ho perduto una chiave, nel contempo hanno chiuso la concessionaria di Roma ed ora per avere un duplicato della chiave debbo pagare 560 euro e portare la mia vettura a 600 km di distanza dove è il concessionario più vicino, quindi andata e ritorno 1200 KM, benzina, autostrada, pernottamento in albergo, pasti, etc il tutto per la modica cifra di oltre 1200 euro e 2 giorni di impegno.

I was denied a transmission repair under my warranty and forced to pay for a $1500 transmission flush instead. Beware of Cadillac, they don't honor their warranties! Cadillac knows their transmission is defective! I have read other customer complaints online. What a ripoff! I will be filing a BBB complaint and lawsuit!

Ever since purchasing my XTS from Valley Cadillac in Rochester, NY, I have had terrible service at the dealership and through Cadillac Customer Care.

You pay for a premium product and get jerked around, that about sums it up.

I have had nothing but issues since buying my car through Valley Cadillac. I should have known at the sale that the service would be atrocious, but Valley has essentially waited out the bumper to bumper warranty through malice or just sheer incompetence. There have been many service related issues(heated seats not working which I fixed by replacing the battery after I was told it was working as intended, key fabs not working soon after pick-up and was told I could purchase a new fab battery through Valley, promises made during the sale that ended up being lies about car features, always being made to feel as if they are doing you a favor to honor the warranty). I have made multiple customer service requests with little assistance from Cadillac. However, issue I will not let go of is that I brought in my car for service in March 2022, well within the 4 year bumper to bumper to warranty, for issues with driving (bad vibrations, wheels locking when starting from stop, turning). After having the car for 3 days, the issue was dismissed as having an uneven wear to the tires, which I purchased in October 2021 and a small bend in the rim. On hearing this I did not believe that it was true and I took it to another repair shop where they informed me of worn pads and calipers that were so gummed up they needed special equipment to release them. Calipers were covered and Valley did not replace or address them at the time, now the coverage is ended. I have no faith that Valley will make good on partial or full reimbursement for the cost to replace the calipers, they have done absolutely nothing right in the past and that is my mistake to trust that an established dealer who has figured out how to avoid their obligations to cover parts under warranty, by saying that everything is working as intended and waiting for the warranty to run out. They are awful and nothing has changed in the 4+ years since purchasing my vehicle. If I could do it over I would stay away from Valley.