Ich habe mir einen Cadac Grill gekauft samt Kartusche von Cadac und Verbindungsschlauch, welcher laut Auskunft zu dem Grill passen sollte. Leider waren die Anschlussventile nicht kompatibel. Katast... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I bought my third Cadac, I have them in different places. They're thoughtfully laid out, easy to use and really easy to keep clean. The last one didn't "fire" on one side so contacted Cadac. Within 2... Vis mer
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Absolutely love our cadac safari. We take it with us when we go eventing , it has widened our menu choices as we can now enjoy pizza steak BBQ's stews chilli cooked breakfasts and much more. Custome... Vis mer
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We contacted Cadac after purchasing a Cadac 2 which after sometime we discovered was missing its wind guards. We contacted Cadac not to complain but to ask if they could sell us some replacement guar... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Cadac Dometic barbecues are easy to build, use, clean and stow. All available with a range of interchangeable tops to offer unlimited outdoor cooking freedom. Widely regarded as the UK’s ultimate modular gas BBQ brand and trusted by campers and BBQ enthusiasts for generations. In 2022, Cadac joined the Dometic group. Dometic is a global market leader in the mobile living industry, with a long history of creating products for outdoor, home and professional use
Kontaktopplysninger
UNIT 14, DEANFIELD COURT, BB7 1QS, CLITHEROE, Storbritannia
- 03332000363
- hello.cadacuk@dometic.com
- cadacuk.com
3,9
Bra
184 anmeldelser
Har svart på 90 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very impressed with Cadac products and…
Very impressed with Cadac products and customer service from Toria. I enquired about a missing quick release adapter and received it next morning.
9. april 2026
Anmeldelse skrevet uten oppfordring
Ich habe mir einen Cadac Grill gekauft…
Ich habe mir einen Cadac Grill gekauft samt Kartusche von Cadac und Verbindungsschlauch, welcher laut Auskunft zu dem Grill passen sollte.
Leider waren die Anschlussventile nicht kompatibel.
Katastrophe
6. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cadac Dometic
Good afternoon, I am sorry to hear your comments. Unfortunately we are Cadac UK, so are unable to help, as we operate as a separate business to Cadac Europe. You can reach our colleagues in the Netherlands via this contact form: https://www.cadacinternational.com/eu/contact/
It would be appreciated if you could update / remove your review of Cadac UK.
Kind regards
Fantastic customer service
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cadac Dometic
Hi Madge, thank you for taking the time to leave your review!
I bought my third Cadac
I bought my third Cadac, I have them in different places. They're thoughtfully laid out, easy to use and really easy to keep clean. The last one didn't "fire" on one side so contacted Cadac. Within 2 hours they replied with an option of solutions and within the day the issue was resolved. Simple process helpful customer service and very quick resolution. Happy to recommend to anyone not just for the excellent product but also customer service
25. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cadac Dometic
Hi James, thank you for your review, and I'm really glad to hear the team resolved your issue so promptly!
Grill-Ersatzteil; Top Kundendienst
Grill, sieben Jahre alt. Gasleitung defekt. Angefragt wegen Ersatzteil.Kam innerhalb von einer Woche. Inclusiv neuer Dichtgummis und Schrauben. Auf Kulanz. Und das nach sieben Jahren Benutzung. Hab ich noch nie erlebt. So gehts auch. Daumen hoch!
2. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cadac Dometic
Thank you for your review and we are happy to hear your issue was resolved!
I bought a 2 cook 3 cook proDeluxe…
I bought a 2 cook 3 cook proDeluxe which came with a Quick Release coupling and a carrying bag.
unpacked all looked good untill i went to pack it away.
To pack this away you have to remove the elbow quick release coupling for the bag to zip up,to me it defeats the use of a quick release coupling and more to the point the thread stick out of the side which can easily be damaged.im come on DID you think it was going to be wrapped in bubble wrap,really dissapointed,would not recommend this product till Cadac Dometic sort the basic simple products out!
5. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cadac Dometic
Hi David, I am sorry to hear you are disappointed.
Although the storage bag for the 2 Cook 3 Pro Deluxe QR is tight it is possible to completely fasten it with the quick release on. You will need to start closing the zip at the same end the quick release is attached. Our customer service team are happy to help if you'd like to reach out for further support: hello@cadacuk.com
Our clumsiness resulted in damage to…
Our clumsiness resulted in damage to the gas pipe on our BBQ.
After sending photos to Cadac they suggested dropping it off with them to see what could be done. They kindly replaced parts and we are all good to go 👍
28. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cadac Dometic
Hi Catherine, thank you for taking the time to leave your review. It's really appreciated and we are glad to have been able to help! Toria
Slechte service Cadac Dometic Nederland.
Service van Cadac Nederland is beneden peil. Ben al maanden bezig met een simpele garantieclaim. Er is gewoon geen contact mee te krijgen. Emails worden stelselmatig genegeerd. Op een negatieve review heeft Cadac wel gereageerd: of ik mijn klacht nogmaals kenbaar wilde maken via email.
Dit gedaan en wederom nul reactie. Kansloos.
28. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Cadac Dometic
Good afternoon, I am sorry to hear your comments. Unfortunately we are Cadac UK, so are unable to help, as we operate as a separate business to Cadac Europe. You can reach our colleagues in the Netherlands via this contact form: https://www.cadacinternational.com/eu/contact/
It would be appreciated if you could update / remove your review of Cadac UK.
Kind regards
Excellent service
I had a small problem with a new Cadac BBQ I had just purchased. I phoned Cadac for help, got through to somebody almost straight away who was able to sort out issue. Excellent service and a pleasure to be able to phone a company, speak to someone who knows what they are talking about and sort the problem.
Well done Cadac!
18. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Cadac Dometic
Hi Kevin, thank you for taking the time to leave your review. I am glad to hear the team were able to help, and your kind review will be passed to the team!
Helpful staff and quick response
Helpful staff and quick response to my warranty request for a small part
16. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Cadac Dometic
Hi Paul, thank you for taking the time to leave your review. I am glad to hear the team were able to help and resolve your issue.
Very helpful, easy communication, recognised and solved problem
Faulty piezo ignition on our Safari Chef 30 HP. Warranty Dept suggested remedies and when these did not work, sent me a replacement kit with clear pictorial instructions on how to remove and replace the faulty unit.
Works class service. Wouldn’t hesitate to recommend to others.
30. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Cadac Dometic
Hi Gary, I'm glad to hear the issue was resolved for you by the team. Thank you for taking the time to leave your review. Toria
Great products & excellent customer service
We were looking to upgrade our camp cooking equipment & were drawn to Cadac by a friend. We purchased the Carri Chef 50 with paella pan. I have to say we’re delighted with the bbq. There was a small defect in the paella pan. I emailed Cadac & explained & they replaced it 24hrs later. Outstanding customer service. The bbq itself is brilliant, easy to use, clean & store. I would definitely recommend them.
17. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Cadac Dometic
Hi Michelle, thank you for taking the time to leave your review. I am happy to hear that the issue was resolved quickly for you, it's also great to hear such positive feedback on the BBQ, we are glad you love it!
Gesmolten bbq
Helaas was een gedeelte van onze barbecue gesmolten.
Contact opgenomen met Cadac. Aangegeven dat we geen garantie bewijs hebben, want het was een cadeau.
Na wat mail contact hebben we gratis vervanging voor de gesmolten onderdelen.
Top service!
16. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Cadac Dometic
I am glad to hear the issue was rectified. Thank you for taking the time to leave your review! Toria
Damaged griddle replaced without quibble
The griddle was damaged out of the box. I contacted the supplier who contacted Cadac, and they sent out a replacement without a quibble.
6. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Cadac Dometic
Hi Mark, I am glad to hear that the issue was rectified for you. Thank you for taking the time to leave your review.
Toria
Good service
The piezo ignition broke on my Safari 30 just before the end of the warranty period. Contacted Cadac who promptly sent me out then replacement part.
1. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Cadac Dometic
Hi Adam, I am glad to hear the team were able to help, and thank you for taking the time to leave your feedback.
Appalling customer service
Appalling customer service - I contact Cadac as the coating on the grill tray is starting to peel away - I explained we had only used the Cadac no more than four times so was disappointed in this - in addition, we had used all Cadac products to clean. I eventually got a reply back, stating that the "blemishes" were to be expected! I replied to contest this as the images I sent are not "blemishes" but the coating is peeling away. To date, still no response, the customer service is slow, unhelpful and in no way addresses customer issues. I had waited a long time to purchase a Cadac, and I am disappointed and underwhelmed with the product and it's performance. I really expected better all round. If you know your team isn't big enough to cope with customer care, then maybe this should also be addressed !!
4. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Cadac Dometic
Hello,
I'm sorry to hear of your poor experience from our customer service team, I will pass this feedback along regarding the wait times for replies. In peak season the response times can be slower but the team are working as quickly as they can to respond to all emails.
If you need help with an ongoing issue, please email the team on warranty@cadacuk.com and one of our Customer Services team will be in touch. Thank you
Excellent service
Excellent service, the aftersales service was above and beyond, thank you.
30. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Cadac Dometic
Hi, thank you for your review, I'm thrilled to hear the customer service team were able to help!
schlechter Service, noch schlechteres Produkt
Wir haben einen Cadac Citi Chef 40 mit Zubehör direkt bei Cadac bestellt.
Eine sehr wackeliger Grill, muss man festhalten beim Anmachen sonst fällt er um.
Beim "Anbrennen" hat sich der Deckel mit dem Unterteil verschmolzen. Ging dann mit Kraft wieder auf... vom Geruch schreibe ich erstmal gar nicht.
Der Deckel samt Holzgriff werden so extem heiß, dass selbst mit Handschuhen ein Handling fast unmöglich ist. Und wohin mit dem heißen Deckel?
Die dafür vorgesehene Halterung kann man nicht verwenden. Verbrennungsgefahr!
Pizza verbrennt sofort .... mit meinem alten Outdoor Chef war Pizza kein Problem...
Nach unserem Widerruf kam nur eine vorgefertige Mail zurück. (Kundenservice beschäftigt, wir bemühen uns innerhalb 1-4 Tagen zu antworten...)
Nach unserer Erinnung am 4. Tag kam die gleiche Email zurück...
Nach einer weiteren Erinnerung kam dann der Hinweis, dass momentan kein deutsch sprechender Mitarbeiter da wäre...
Wir haben dann auf englisch geschrieben und haben wiederholt um einen Retourenschein gebeten.
Nach mehrmaligem erinnern, kam der Hinweis, dass wir die Retoure nach Niederlande schicken müssen und selbst bezahlen müssen. Es kam aber kein Retourenschein geschweige denn eine Adresse.
Nach weiterem mehrmaligen Nachfragen und dem Hinweis, dass, wenn wir nicht umgehend eine Adresse bekommen, wir die Retoure an die deutsche Adresse (Absender des Lieferpaketes) schicken, kam dann ruckzuck - nach fast 2,5 Wochen Schriftverkehr - die Adresse in der Niederlande.
Wir haben dann ca 45 Euro für den Rückversand bezahlt.
24. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Cadac Dometic
Hello Petra,
I am sorry to read your comments. We are Cadac UK, and operate separately from our colleagues at Cadac International, based in the Netherlands.
We will pass your comments on to their customer service team, or you can leave your review for them directly and they will have the chance to read the review and respond to you.
As we operate separately, it would be appreciated if you could update your review on this basis. Thank you in advance.
warranty claim
My small Cadac bbq ignitor stopped working so I contacted Cadac, filled in a form, uploaded our receipt and within a week had an email saying the part was on its way. Cadac provided the instructions for the part replacement which was easy. Well done Cadac for great service.
18. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Cadac Dometic
Hi Ian, thank you for taking the time to leave your review, and I am very happy to hear that the issue was resolved for you.
Safari 2 replacement parts
Having lost key parts of our Safari 2 Cadac, we contacted after sales to discuss replacement part. Carol who took our call was exceptional, providing excellent customer service and advice.
After explaining our issue Carol had a clear understanding and solution to our problem, accepting our warranty claim and swiftly processing the delivery, along with fitting instructions.
Great after sales Cadac, well done
14. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Cadac Dometic
Hi Nigel, it's great to hear that Carol dealt with your issue so promptly. I will be sure to pass your comments on to her. Thanks for taking the time to leave your review, it's very much appreciated.
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