Experience of planning a bespoke journey was excellent. When it became a reality it more than delivered and beat flying hands down. 1st class on the French and Spanish high speed trains were terrific.... Vis mer
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Byways organised our rail trip to sicily with 9 trains over 6 days. It was brilliant. They set us up on the interrail app. to get the first class discount and coached us through using it. They booke... Vis mer
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My trip was simple with visits booked to just two places in Italy, and some rail travel. One place I thought I would like to stay, Byway did not have accommodation contacts there but suggested an al... Vis mer
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We were so grateful for the organization and help provided by the Byway team. We were well located in good hotels that made getting to and from the train stations easy and the journey itself was well... Vis mer
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Informasjon om virksomheten
- Turoperatør
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- Reisebyrå
Skrevet av virksomheten
Personalised slow travel holidays by train, boat and bus in the UK and Europe. 100% flight free trips from a certified B Corp. All holidays include travel and accommodation, financial protection from ABTA and free disruption replanning. We'll be at your side on WhatsApp throughout your trip, and we'll give you a digital journey guide with local suggestions and all of your tickets in one place. We offer flight-free holidays across Europe, from Scotland to Sicily, Spain to Switzerland.
Kontaktopplysninger
International House, E1 6BD, London, Storbritannia
- +44 20 4652 0805
- hello@byway.travel
- byway.travel
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Supportive staff encouraged confidence for first rail trip.
We were keen to travel by rail and a friend recommended this company and it lived up to expectations From the outset we found exploring the options on the website good and then finalising our options through a phone call was easy. For first timers getting to grips with the Rail Planner app takes awhile but in addition to a useful zoom seminar there was phone back up. The overall quality of our dealings with staff whether through phone, email or WhatsApp has been excellent and all of them had extreme patience in dealing with the likes of us!
9. juni 2026
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Svar fra Byway
Hi Geraldine,
Thank you for this fantastic review, and we're glad your friend's recommendation lived up to expectations. It's great to hear that the website made exploring your options easy, and that finalising things over the phone felt straightforward too. Getting to grips with the Rail Planner app can take a little time, so it's good to know the Zoom call and phone support helped. We're really pleased the team's patience came through in every interaction, whether by phone, email or WhatsApp, and hopefully we can help you plan your next adventure soon :)
- The Byway team
Outstanding support in a crisis!
They helped us plan the holiday and offered useful suggestions and ideas. It was lovely leaving all the booking of the trains and accomodation to Byway which all worked perfectly. The support was instant and when we were stranded in France on a broken down train, the support via Whatsapp was so reassuring and instant, trying to change our next train. They stayed in contact until 3am and we were safely in our hotel. Outstanding service!
22. juni 2026
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Svar fra Byway
Hi Janine,
Thank you for this lovely review. It's great to hear the planning suggestions helped shape the holiday, and that handing over the train and accommodation bookings worked out so well for you. A broken down train in France sounds like a stressful moment, so it's wonderful that the team stayed on WhatsApp with you until 3am to get things sorted and make sure you arrived safely at your hotel. Hopefully we can help you plan your next adventure soon :)
- The Byway team
Excellently organised holiday with one or two unusual aspects.
Well organised holiday on a somewhat unusual itinerary. My journey with Byways followed on from some earlier travel (not arranged by Byways) and was therefore one-way. I needed a special arrangement to receive all the Byways documentation before I left home for the earlier trip, which was in a remote area with uncertain wi-fi facilities. This was achieved. My Byways journey involved an overnight ferry and rail transport through Germany and France, with various stops on route. The hotels chosen had charm or historic interest - sometimes both. I needed special assistance from Byways via Whats App following an accident and injury. This involved changing a reservation from a seat on an upper carriage deck to a lower carriage deck. Due to heavily booked trains, this required a significant change of route at short notice. It was done super-efficiently and very kindly, appreciated all the more because my confidence had taken a hit. I would certainly use Byways again if I was planning a similar type of trip. Very useful to have experience of them as I seek ways to avoid plane travel whenever possible.
24. mai 2026
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Svar fra Byway
Hi Gillian,
Thank you for this thoughtful and detailed review. It's great to hear that the team could accommodate the special arrangement for receiving your documentation early, especially with uncertain wifi on the cards before you'd even set off. An overnight ferry and rail journey through Germany and France with hotels chosen for their charm and history sounds like a wonderful way to travel. We're so sorry to hear about your accident and injury, and really glad the team could rearrange your seating and reroute things at short notice, especially with the trains so heavily booked. We're really pleased that the team could help at a time when your confidence had taken a hit, and we hope it eased some of the stress for you. We hope to support many more plane-free journeys for you in the future!
- The Byway team
European rail travel made easy
We've just returned from a fabulous trip. Byway put together an excellent itinerary for us to enjoy. All travel arrangements, including a last minute coach booking to get us to Verona when a rail strike threatened to disrupt our journey were excellent . The detailed, bespoke journey planner made it hard to go wrong. An excellent website, easy booking system great hotel choices and first rate customer service. Highly recommend.
20. juni 2026
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Svar fra Byway
Hi Kath,
Thank you for this wonderful review. A rail strike threatening to disrupt your journey to Verona is stressful, so we're really glad the team could get a coach booked at the last minute to keep things on track. Great to hear the bespoke journey planner made everything easy to follow, and that the website, booking system and hotel choices all came together nicely too. We'd love to help you plan your next slow travel adventure :)
- The Byway team
We've just returned from our third…
We've just returned from our third holiday arranged by Byway. They've been great at tailoring holidays to match our requirements. Always helpful and informative. They take the stress away from making the arrangements, ensuring we can enjoy the experience
21. juni 2026
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Svar fra Byway
Hi Elizabeth,
Thank you for this lovely review, and thank you so much for travelling with us for a third time, it means a lot. It's great to hear that each holiday has been tailored to match what you're looking for, and that the team have been helpful and informative throughout. So glad we could help take the stress out of all the arrangements and hopefully we can help you plan holiday number four soon :)
- The Byway team
Good choice of journeys & hotel…
Good choice of journeys & hotel options.
Very good & fast replies with all communications - initially email & WhatsApp messages on your journey.
All staff well -informed helpful & polite.
9. juni 2026
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Svar fra Byway
Hi Keziah,
Thank you for your lovely review. We're so happy that the journeys and hotel options worked well for you, and that the email and WhatsApp communication felt quick throughout. Really pleased to hear that you found the team to be well-informed, helpful and polite. Hopefully we can help you plan your next adventure soon!
- The Byway team
Satisfied repeat customers.
We have now had four holidays with Byway. They have all been well organised and have been on itineraries which we have chosen. The choice of hotels is good, the preparation for using the slightly scary Interrail app excellent and the support during the trip (rerouting to avoid difficulties etc) excellent. We intend to go on further Byway holidays and have recommended them to friends,
4. juni 2026
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Svar fra Byway
Hi there,
Thank you so much for your kind words, and for choosing to travel with us four times, that means a lot and we really appreciate it. Great to hear that the hotels have worked well for you, and that the Interrail preparation has helped make the app less scary. We're also really pleased that the support has helped smooth over any difficulties along the way. Thank you for recommending us, and we look forward to helping you plan holiday number five!
- The Byway team
We had a delightful Italy trip
We had a delightful Italy trip - four cities and all by train! Instead of being bored waiting in airport lounges, we watched the beautiful country side! As seniors, we appreciated that Byway was helpful with all our specifications for travel and hotels. The support is prompt, friendly and warm. We recommend Byway and we will definitely do another trip with them!
15. juni 2026
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Svar fra Byway
Hi Veena,
Thank you for this wonderful review. Four Italian cities all connected by train sounds like a fantastic way to explore, and definitely much more scenic than airport lounges! Really pleased the team could accommodate your specific preferences for travel and hotels, and that the support felt warm and friendly throughout. We can't wait to help you plan the next one :)
- The Byway team
A fantastic company who go out of their…
A fantastic company who go out of their way to make your holiday special and a success
16. juni 2026
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Svar fra Byway
Hi Ian,
Thank you for this lovely review. It really means a lot to hear that the team went the extra mile to make the trip feel special. We'd love the chance to help with your next adventure!
- The Byway team
Fantastic service from start to finish…
Fantastic service from start to finish which enabled us to have a wonderful holiday. Would definitely recommend.
15. juni 2026
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Svar fra Byway
Hi Jude,
Thank you so much for your kind words! It's really lovely to hear that the support throughout made such a difference to your holiday. Hopefully we can help you plan another trip before too long :)
- The Byway team
We had a great trip around Scandinavia
We had a great trip around Scandinavia. We were able to tailor our itinerary and the advance information Byway provided was clear and comprehensive. We enjoyed having all the trains and hotels booked, but then being free to do what we wished at each location. Byway’s customer service during our holiday was excellent and if there were any queries the Byway team replied by WhatsApp within minutes.
27. mai 2026
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Svar fra Byway
Hi there,
Thank you for this lovely review. Scandinavia is such a wonderful part of the world to explore by rail and it sounds like a brilliant trip. Really pleased the advance information set you up well, and that having everything pre-booked left you free to enjoy each destination at your own pace. Great to hear the team were so responsive throughout too. We'd love to help you plan your next adventure soon :)
- The Byway team
Really fantastic company
Really fantastic company - helped us to craft our perfect honeymoon fitting in everything we wanted, gave lots of information and prepared a very useful itinerary for before we went giving details of our tickets and everything we needed to do beforehand, and when we were actually on holiday, provided round the clock advice and helped iron out any issues with travel we encountered. I couldn't recommend them highly enough!
6. juni 2026
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Svar fra Byway
Hi Morris,
Thank you for this wonderful review, and congratulations on your honeymoon! It sounds like a really special trip and we're so pleased we could help make it everything you'd hoped for. Really glad the preparation and documentation all felt thorough beforehand, and that the team were on hand to help with anything that came up along the way. We hope to help you plan your next adventure together soon :)
- The Byway team
We had a great rail adventure
We had a great rail adventure. From discussing options, to getting organised to enjoying our journey, team were thoughtful and interested, knowledgeable and prompt with replies. Enough back up for queries, enough flexibility to do our own thing and easily contactable if needed.
Just back from our first trip and we’d do another. Recommended to us by a friend and we’d recommend to others.
10. juni 2026
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Svar fra Byway
Hi Sue,
Thank you for this wonderful review! It's really lovely to hear that the team were thoughtful and knowledgeable throughout the whole process, from those first conversations right through to the journey itself. We're so pleased the balance felt right too, having support on hand without it feeling restrictive. Really glad you'd recommend us to others, just as your friend did for you. We hope to help you plan your next rail adventure soon.
- The Byway team
Byway were incredibly helpful…
Byway were incredibly helpful throughout the planning, booking and travelling stages of my visit to Copenhagen. Not all the trains ran on time, so their back up support was invaluable. They helped me select good quality budget accommodation and the whole process was smooth from start to finish.
25. mai 2026
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Svar fra Byway
Hi Elizabeth,
Thank you for this kind review. Copenhagen is a wonderful destination and we're really pleased the whole process felt smooth and well supported from start to finish. It's great to hear the team were there to help when the trains didn't quite run to schedule, and that the accommodation hit the mark too. We'd love to help you plan your next adventure soon :)
- The Byway team
Interesting and flexible itinerary
The flexibility of the itinerary was a real bonus along with the really helpful staff. We thoroughly enjoyed travelling by train - lots of time to just gaze as well as read a few books over the whole journey there and back. The hotels were also well chosen with good proximity to city/village life.
1. juni 2026
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Svar fra Byway
Hi there,
Thank you for this lovely review. It's really great to hear that the flexibility worked so well for you, and that the team were helpful throughout. We love hearing that the train journeys themselves were such an enjoyable part of the experience, and that the hotels all worked out well in terms of location too. Hopefully we can help you plan your next adventure soon!
- The Byway team
We had a wonderful experience with…
We had a wonderful experience with Byway! Very helpful and made our trip a lifelong memory! We will definitely use them again and tell everyone I can about them.
17. juli 2025
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Svar fra Byway
Hi Stacey,
Thank you for this lovely review. It means so much to hear that the trip has left such a lasting impression, that's exactly what we hope for. We'd love to help you plan your next adventure, and hopefully we'll hear from you again soon :)
- The Byway team
Superb to deal with
Superb. From our first contact with Byways right through to our last hotel/train, Byways have been brilliant. Can't thank them enough. Highly recommend anyone fancying a train/hotel trip to use Byways.
31. mai 2026
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Svar fra Byway
Hi David,
Thank you for this wonderful review. It means a great deal to hear that every stage of the experience felt so positive, from that very first conversation right through to the end of your trip. Hopefully we can help you plan your next rail adventure soon!
- The Byway team
Byways pre travel support was…
Byways pre travel support was excellent. They helped me get everything onto an app, which then made the journey very easy, and I'm not great at IT.
The train times all fitted comfortably together, with good pre booked seats.
25. mai 2026
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Svar fra Byway
Hi Jackie,
Thank you for this kind review. It's really lovely to hear that the pre-trip support made such a difference, especially getting everything set up on the app ahead of your journey. We're really pleased it all felt straightforward on the day, with the connections and seat reservations all coming together nicely. Hopefully we can help you plan your next adventure before too long :)
- The Byway team
Had a great holiday
Had a great holiday, inter-railing through Switzerland, Italy and France. All very well organised by Byway. They notified us of a train strike in Italy and helpfully detailed an alternative train which would be running, so it all went very smoothly. The hotels are 4*. Only the one in Paris we were less keen on.
28. mai 2026
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Svar fra Byway
Hi there,
Thank you for this lovely review. Inter-railing through Switzerland, Italy and France sounds like a brilliant adventure! It's great to hear that the team were proactive in flagging the Italian train strike and had an alternative ready to go. We're sorry to hear the Paris hotel didn't quite match the others, and we'll definitely have a look into that. Hopefully we can help you plan another trip in the future :)
- The Byway team
Regular travellers with Byway …
Have travelled with Byway three times now and experience has been great every time. When support is needed it is there. Will be back with them next year.
26. mai 2026
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Svar fra Byway
Hi Sue,
Thank you for this kind review. Three trips with us is something we really appreciate, and we're so pleased each one has been a great experience. It's really good to know the support has been there whenever you've needed it too. We look forward to helping you plan number four next year :)
- The Byway team
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