This was the first time we used Byway following a recommendation from friends. Our requirements were not straightforward but the booking team could not have been more helpful. We travelled through F... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We had cause to complain about our hotel in Seville, which was in the midst of redecorating. Within the hour Byway had shipped us out to another hotel (which was excellent) and picked up the full cos... Vis mer
Selskapet har svart
Just returned from a 13 night trip to France and Spain organised by Byway. Couldn’t have been smoother. All the arrangements were clearly documented, hotel choices were great, and support was near i... Vis mer
Selskapet har svart
This was our second trip with Byway, this time through France, the Alps and Italy, where we stayed for a week with family. Their recommendations of places to stay, including hotels, were perfect and i... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Turoperatør
- også i
- Reisebyrå
Skrevet av virksomheten
Personalised slow travel holidays by train, boat and bus in the UK and Europe. 100% flight free trips from a certified B Corp. All holidays include travel and accommodation, financial protection from ABTA and free disruption replanning. We'll be at your side on WhatsApp throughout your trip, and we'll give you a digital journey guide with local suggestions and all of your tickets in one place. We offer flight-free holidays across Europe, from Scotland to Sicily, Spain to Switzerland.
Kontaktopplysninger
International House, E1 6BD, London, Storbritannia
- +44 20 4652 0805
- hello@byway.travel
- byway.travel
4,9
Enestående
1k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Hungary and Austria trip
Well organised holiday and well supported. Loved the travel and no problems.
16. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Byway
Hi Shmoir,
Thanks so much for this kind review. We're really happy to hear that everything went smoothly. So pleased that the trip was so enjoyable and you felt supported throughout. We'd love to help you plan your next adventure soon :)
- The Byway team
Great Overland Experience
Outstanding organisation of the trip. Very good value. Effective communication and helpful when contacted. I would not hesitate to recommend Byway to anyone looking for a very different and enjoyable trip.
14. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Byway
Hi PG,
Thank you for this great review. Really pleased to hear that the organisation, value and communication all came together so well. It's lovely to hear that it felt like a very different kind of holiday experience too. Hopefully we can help you plan your next trip before too long!
- The Byway team
This was our fifth trip with Byway and…
This was our fifth trip with Byway and we are always impressed with the excellent level of customer service. Great choice of hotels and always within easy reach of the railway station. Highly recommend this company and we look forward to our next trip!
25. september 2026
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Svar fra Byway
Hi Sue,
Thank you so much for this lovely review, and for coming back to us for a fifth time. That mean a lot and we're so grateful you've chosen us to help you plan your slow travel adventures. Really pleased the hotels and customer service have consistently hit the mark across, and we can't wait to help you plan trip number six :)
- The Byway team
Excellent team…
Very good communication throughout planning and booking stages. Tickets arrived as stated. Excellent response and action from the team when we were in danger of missing a connection due to a train issue. Highly recommended, will use again.
24. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Byway
Hi Andrew,
Thank you for this kind review. Really pleased to hear that the communication and booking process all felt smooth, and that the tickets arrived just as expected. Great to hear we could step in quickly when that connection was looking uncertain too. Hopefully we can help you plan another slow travel trip in the future :)
- The Byway team
Highly recommended...
This was our second trip with Byway and we would not hesitate to use them again. The care taken to plan your trip with you and the prompt efficient support provided if needed, while you are away are key to the experience. It really is your trip, but their suggestions are worth listening to. For example we added travelling the Bernina route over the Swiss mountains to our trip, but using the ordinary railservice not the fancy Express to keep the cost down and it was very well worth it, quite amazing!
The hotels are well chosen and sited with good value breakfasts usually included. If their suggestion doesnt suit you generally they offer alternatives.
Things do happen when travelling abroad, for example on a day with 4 rail journeys, the first was stymied by a long delay which turned out to be caused by unexploded WW2 ordnance by the track and which blocked a sizeable chunk of network while it was sorted over 24hr. Byway swiftly sorted a new set of trains within minutes and got us moving so we managed to get our our Bernina trip and to our final destination of the day albeit a bit late.
25. september 2026
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Svar fra Byway
Hi Clare,
Thank you for this brilliant review, and for coming back for a second trip. The Bernina route sounds like a fantastic addition, and we're so glad you enjoyed the local train. It's great to hear that the hotels all worked out well, and that the planning and support added to the overall experience. We're really pleased we could get a new set of trains sorted quickly for you when you faced a delay, and that the rest of day with your Bernina journey was kept on track. We hope to help you plan trip number three before too long :)
- The Byway team
Another excellent byways trip
Efficient, supportive and knowledgeable!
10. september 2026
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Svar fra Byway
Hi Margaret, thanks so much for your lovely review. We're delighted you enjoyed another trip with us. Thanks for your continued support, and we hope to help with many more adventures to come!
-The Byway team
An excellent holiday organisation.
Very well organised with good hotels and great food, easy to follow travel arrangements, and support if needed from Byway.
24. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Byway
Hi John, thanks so much for your lovely review. We're really pleased to hear you had such a smooth trip and enjoyed the hotels along the way. Thanks for taking the time to share your experience, and we hope to help you with another journey in the future!
-The Byway team
As always a well organised trip
As always a well organised trip, this time to Copenhagen and Aarhus with stops in Osnabruck and Amsterdam. The hotels were excellent and in good locations.
Byway are always very friendly and helpful. We used the WhatsApp group a couple of times and Sean sorted out our concerns quickly and efficiently.
We love using Byway for our holidays and look forward to travelling with them again.
8. september 2026
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Svar fra Byway
Hi Becky, thanks so much for your lovely review. It means a lot that you've chosen to travel with us again. We're delighted to hear you had another great trip, and we'll be sure to pass your kind words on to Sean. Thank you for your continued support, and we look forward to helping you plan your next adventure!
-The Byway team
Excellent help and support from booking…
Excellent help and support from booking to returning home. A wonderful team of people whose support was reassuring and timely- we asked a few questions out of hours when we were abroad and were answered immediately.
The team are very knowledgeable and friendly. I wouldn't hesitate to use them again and to recommend them.
9. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Byway
Hi Jane, thanks so much for your lovely review. We're really pleased to hear you felt supported throughout your trip, especially when you needed a helping hand while travelling. Thank you for your kind words about the team, we'll be sure to pass them on. We truly appreciate your recommendation and hope to help you plan another adventure in the future!
-The Byway team
Easy and reliable travel experiences
It was our first time using an Interrail pass for European travel and Byway removed all the anxiety with this unknown. They accommodated all our queries with empathic and knowledgable responses. Byway would be our 1st choice for any similar holiday trip.
3. september 2026
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Svar fra Byway
Hi there, thanks so much for your lovely review. Trying something new can feel a little daunting, so we're really pleased we could help make your first Interrail experience feel straightforward and enjoyable. Thank you for your kind words about the team, and we're delighted to hear we'd be your first choice for a future trip. We hope to welcome you back soon!
-The Byway team
We have done two trips with Byway with excellent support
We have done two trips with Byway.
Booking and planning excellent
Their support is really impressive - providing revised reservations within half an hour at 9 in the morning (8 UK time) after a train cancellation.
21. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Byway
Hi Hugh, thanks so much for your lovely review. It means a lot that you've travelled with us twice and continue to trust us with your holidays. We're especially pleased we could help quickly when your train was cancelled and get you back on your way with minimal disruption. Thanks again for your kind words, and we hope to help with trip number three soon!
-The Byway team
Wonderful 3-city break with fantastic, relaxing train travel between each.
Byway were super-helpful providing support and guidance on using an interrail pass for the first time. Everything went smoothly, it was a wonderful holiday.
21. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Byway
Hi there, thanks so much for your lovely review. We're really pleased to hear your first experience using an Interrail pass went smoothly and that the team could help you feel confident before setting off. It sounds like a wonderful trip, and we're delighted you had such a relaxing holiday. We hope to help you with another journey in the future!
-The Byway team
Terrific backup from Byway
This is the second time I have used by way travel. firstly for a trip to Morocco, this time for a trip to Scandinavia.
The firm offers a WhatsApp support group. As well as booking all your tickets and accommodation it is with you every step of the way. if there are problems which are almost inevitable on any journey. on both trips we contacted via WhatsApp . In Morocco regarding a hotel and in Germany regarding a cancelled train. The response was immediate and completely helpful in both cases we were rebooked with an alternative saving us a huge amount of stress
22. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Byway
Hi there, thanks so much for your lovely review. It means a lot that you've chosen to travel with us for a second time. We're really pleased our team could step in and help when things didn't quite go to plan, and that we could take some of the stress out of those situations. Thank you for your kind words, and we hope to help you with another adventure in the future!
-The Byway team
A great trip to France
We took our first short trip with Byways last week and found them very helpful and supportive, especially when Eurostar cancelled our outward train with less than 24 hours notice! We were rebooked and on our way on the right day, but I don't trust Eurostar as much now. The Byways hotel suggestion of Boutique Hotel Cezanne for our 4 night stay in Aix-en-Provence was super and we had a lovely stay there. We really appreciated Abby's Zoom session on how to use our Interrail pass. I still found the Interrail system over complicated - but we managed! Despite the wobbly start we really enjoyed our train journeys and found them far more relaxing than flying. We thought we would give this way of travelling a go and I'm glad we did, with Byways support.
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Byway
Hi Susan, thanks so much for your lovely review. We're really glad we could help smooth things over after the last-minute disruption and that your first Byway trip was still such a positive experience. Thank you for putting your trust in us and for embracing a new way of travelling. We hope it's the first of many rail adventures!
-The Byway team
Just back from a great bespoke 17 night…
Just back from a great bespoke 17 night trip through France to Spain. Byway is so helpful, supportive and flexible. We arranged our own accommodation with a family for a week whilst learning Spanish. When we thought we weren't going to make connections due to a delayed train they came back to us very promptly with an attractive alternative route - sadly we didn't need it!
2. september 2026
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Svar fra Byway
Hi there, thanks so much for your lovely review. Your trip sounds fantastic, and we're so pleased we could help build an itinerary around your week learning Spanish with family. It's also great to hear that everything worked out in the end with your connection, even if our backup plan wasn't needed! 😊 We hope to help you with another trip in the future.
-The Byway team
Highly recommended
As a first-time Byway customer I found the people who work there very easy to deal with and supportive. We found a holiday on their website and used that as a basis to add in extra days and change the hotels. We had a great time with an itinerary that I would never have come up with if sorting it out ourselves - for example, use of overnight ferries. We have interrailed before and booked our own accommodation but I think using Byway made it a whole lot easier and more cost-effective.
2. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Byway
Hi Patricia, thanks so much for your lovely review. It's lovely to hear that your first trip with us was such a success. We’re especially pleased you enjoyed the itinerary and some of the more unique parts of the journey, like the overnight ferries. Thank you for trusting us with your holiday, and we're so glad we could make things a little easier. We hope to help you with another adventure in the future!
-The Byway team
Byway gave me professional and helpful…
Byway gave me professional and helpful service from start to finish. They promptly answered my every query and adjusted everything to suit my needs. I highly recommend Byway.
12. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Byway
Hi William, thanks so much for your lovely review. We're delighted to hear the team could help tailor the trip to suit your needs and answer your questions along the way. Thank you for your recommendation, it really means a lot. We hope to help you with another trip in the future!
-The Byway team
Wonderfully bonkers holiday.
A wonderful holiday that felt like an adventure- like race across the world if someone was booking lovely hotels and giving you a helping hand with the trains and ferries!
19. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Byway
Hi Clair, thanks so much for your lovely review. We love how you described the trip! 😊 We're so pleased you got to enjoy the sense of adventure while we took care of the planning and logistics behind the scenes. We hope to help you with another unforgettable journey in the future!
-The Byway team
Byway is the bestway
They are so attentive and responsive to making a non-flight holiday be trouble free. The support service they provide is priceless and immediate.
4. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Byway
Hi Tom, thanks so much for your lovely review. We're really pleased to hear you felt well supported throughout your trip and that our team could help make your flight-free holiday feel hassle-free. Thank you for your kind words, they mean a lot to us. We hope to help you with another trip in the future!
-The Byway team
Just what we required - very happy to recommend to others
First time of using as we wanted planning, back up and support after previous experiences of failed connections in the past across Europe. It was everything we wanted from prompt answers to questions and suggestions where we needed them.
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Byway
Hi Nigel, thanks so much for your lovely review. We're really pleased to hear we could give you the support and reassurance you were looking for, especially after previous experiences travelling around Europe. Thank you for putting your trust in us for your first trip, and we're delighted everything was just what you needed. We hope to help you with another journey in the future!
-The Byway team
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