Savi Anmeldelser 119

TrustScore 4 av 5

4,1

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Extremely Informative and Thorough. We had a million questions going into the session and were able to work through many of them, even consolidating our student loans in real time. Lindsay was really... Vis mer

Vurdert til 5 av 5 stjerner

I learned so much more about IDRs and PSLF than I have ever learned from my servicer or MyFedLoan website. I am excited to get started with SAVI and feel less stressed knowing they will be there to he... Vis mer

Vurdert til 5 av 5 stjerner

All of my experiences with Savi have been worth my Savi Essential subscription, highly recommend! Recently I received help with documentation for PSLF. This service provides a lot of peace of mind.

Vurdert til 1 av 5 stjerner

Don't waste your time or money I signed up for the Essentials plan due to some complicated questions I had and the promise of 1:1 support. Well the 1:1 support is more than 90 days out. Now I am tr... Vis mer

Selskapet har svart

Informasjon om virksomheten

Skrevet av virksomheten

Savi is a social impact technology startup in Washington, D.C. founded by long-time student loan experts and advocates. We're working to solve the pressing student debt crisis affecting 46 million borrowers by helping them discover new repayment and loan forgiveness options.


Kontaktopplysninger

4,1

Bra

TrustScore 4 av 5

119 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 2 av 5 stjerner

QUestions were not answered.



QUestions were not answered.

3. september 2025
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Svar fra Savi

Hi Katie. We took a look and see two recent live chat sessions you had with our CS team and it appears all questions were answered. However, if you have any other questions please utilize the Contact Support button on your Savi dashboard and reach out to our team either via email or live chat and we would be happy to help!

Vurdert til 2 av 5 stjerner

The application can't be found on…

The application can't be found on studentaid.gov or servicer's website

20. august 2025
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Svar fra Savi

HI Nancy. In looking at your account your IDR application was just submitted on 8/20/25 Servicers are in a backlog at the moment in processing applications, so you will likely see your application progress in the coming weeks.

Vurdert til 3 av 5 stjerner

I don't even know what my membership…

I don't even know what my membership paid for. Nothing was different from the free version.

15. august 2025
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Svar fra Savi

Hi Haley. Because you enrolled in our Essential plan you were able to submit all of your forms electronically without the need to print anything out. You also have access to our Customer Support team which is not available on the DIY plan. If you ever have any questions please reach out to our CS team on the contact support section of your Savi dashboard!

Vurdert til 3 av 5 stjerner

Super confusing

I have been working with Savi since early May and I am still confused as to where things are and what to expect. It seems that people are not informed and I have made some questionable choices based on the advice (i consolidated loans as I was told this is a requirement and in the last meeting I attended they said it was not.) I am still sorting things out as my current status in savi says that my application has been submitted, however, on the student loan site, it shows how many payments have been forgiven (for over a month) and I have been making payments to my processor on the consolidated loan. I hope this recent activity does not impact my current progress.

21. august 2025
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Svar fra Savi

We apologize for any trouble you've experienced with Savi! We found your customer support interaction, and will make sure we send a follow up asap

Vurdert til 2 av 5 stjerner

The process can be confusing

I'm unable to talk with anyone live. The chat online is OK sometimes, but I would rather talk with a person over the phone to get absolute clarity about what is going on and/or what needs to be done.

26. juni 2025
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Svar fra Savi

Hi Troy. We apologize for any trouble. You can always reach us by phone at 833-382-3175. Our team would be happy to help with any questions you may have

Vurdert til 3 av 5 stjerner

lack of clarity

I find that there is lack of clarity in what needs to be done next. I will think that I am caught up on what I need to do on my end, then log in and find that there is unfinished paperwork. It is confusing because sometimes it feels like I am doing the same thing more than once, but I am trusting that savi is taking care of things.

20. august 2025
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Svar fra Savi

We apologize for any confusion! It looks like everything is complete on your Savi account, but if you have any questions at all please contact our CS team by clicking on Contact Support on your dashboard and they will get right back to you!

Vurdert til 5 av 5 stjerner

Clear, Helpful

Savi is very easy to use, and with the Essential plan I bought I'm confident that they are available to answer my questions whenever I have them. I have attended a few Zoom webinars to learn more about my student loans and the paths I can take towards repayment, and I'm optimistic about receiving loan forgiveness with the help of Savi (I am eligible due to my work in public service.)

19. august 2025
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Svar fra Savi

Thank you Katie! We're thrilled that we've been able to help you through this process

Vurdert til 2 av 5 stjerner

No follow up/No follow through

Savvy does not follow up on the forms/applications. Every applications has to be filled in again if previous employers don't sign. If it's not bee over a year it should be resent until it is signed. I shouldn't have to keep filling in the same form. Savay should have some sort of updated registry of company HR reps and contacts. I have had to do a lot of leg work to keep finding HR reps and emails and Savvy still does not follow up for signatures.

19. august 2025
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Svar fra Savi

Hi Lesley. We apologize for any trouble. Forms can not be resent after 3 months as The Department Of Education requires the signatures be less than 3 months old. If you have specific HR contacts you are having trouble getting in touch with please log into your Savi account and utilize the contact support button and a member of our team will respond right away and help however they can!

Vurdert til 5 av 5 stjerner

Parent Plus Loans

Khadijah help guide me through the issues of submitting a re-payment plan to Nelnet

13. august 2025
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Svar fra Savi

Thanks so much Dave! We agree Khadijah is pretty great!

Vurdert til 5 av 5 stjerner

Best plan

Best plan

My advisor was able to answer all my questions

30. juli 2025
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Svar fra Savi

Great to hear we were able to help you Tammy!

Vurdert til 4 av 5 stjerner

I think that the services provided have…

I think that the services provided have been very helpful. I would not be able to manage my loan without the support from Savi.
I continue to need the support to get my loan forgiveness completed and Savi is helping me get signatures needed from my employers. This has been a long process and the team have been working on this.

14. august 2025
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Svar fra Savi

Glad we could be there to help you Renee!

Vurdert til 1 av 5 stjerner

Every time I have tried to sign up for…

Every time I have tried to sign up for any classes or meetings, the site crashes or is no longer accessible. I have tried 4-5 times trying to stay up to speed with all the changes, and I'm very disappointed.

3. juli 2025
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Svar fra Savi

Hi Barbara. We are very sorry for any trouble you've experienced. Here is a link to our upcoming webinar https://www.eventbrite.com/e/1368890912569?aff=oddtdtcreator If you have any trouble at all signing up, please reach out to our CS team who would be happy to help!

Vurdert til 1 av 5 stjerner

I still need someone to contact me back…

I still need someone to contact me back about getting my TLF form corrected and turned in to my loan servicer. I have gone back and forth with 'Tier 2' people for over a month and my poor HR lady has had to deal with signing documents that aren't even correct in the first place.

15. august 2025
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Svar fra Savi

Hi Mara. We sincerely apologize for any trouble. We will make sure a CS Manager reaches out to you today!

Dette er Trustpilot

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