Had an order cancelled but was not informed of this until I emailed to chase it. Was offered a free hand cream as a goodwill gesture which I didn’t receive in my next order despite using the code they... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Had an order cancelled but was not informed of this until I emailed to chase it. Was offered a free hand cream as a goodwill gesture which I didn’t receive in my next order despite using the code they... Vis mer
Selskapet har svart
Non seulement, leurs parfums sont vraiment très qualitatifs, complexes et agréables, mais en plus la livraison est arrivée rapidement et j’ai eu plein de cadeaux avec ., je vous recommande cette maiso... Vis mer
Selskapet har svart
Peter was wonderful. He followed up with me very quickly & his responses were helpful. Speaking with a real person was so refreshing that I recommend Byredo whenever I get the chance.
Selskapet har svart
I had an issue with a perfume I purchased from a Byredo store in Paris, and since I was back in the US, the store wasn't able to help. I reached out to Byredo's online customer service and Peter went... Vis mer
Selskapet har svart
Enter in Byredo's universe. A unique alliance of luxury and art that made Byredo the most finesse brand.
35 rue des Renaudes, 75017, Paris, Frankrike
Har svart på 57 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Love the product but not many stores carry it. Company should offer free shipping to compensate.

Svar fra BYREDO
Non seulement, leurs parfums sont vraiment très qualitatifs, complexes et agréables, mais en plus la livraison est arrivée rapidement et j’ai eu plein de cadeaux avec ., je vous recommande cette maison de parfum .

Svar fra BYREDO
Peter was wonderful. He followed up with me very quickly & his responses were helpful. Speaking with a real person was so refreshing that I recommend Byredo whenever I get the chance.

Svar fra BYREDO
Great scent! Box arrived a little damaged but no big deal

Svar fra BYREDO
I had a great experience thanks to Evangelia! She was incredibly helpful and made everything feel easy and smooth. Really appreciate the excellent service!☺️

Svar fra BYREDO
Amazing perfume mixology! It's 4D! I can smell it, see it, feel it; it's around me. Le Labo and Byredo are my top picks!

Svar fra BYREDO
Best scents in the game

Svar fra BYREDO
Replacement sorted. Happy customer.

Svar fra BYREDO
Mi experiencia con BYREDO excelente pero con la agencia de reparto UPS muy mala.

Svar fra BYREDO
Trying for 3 days to request a return but customer service (Janine) suddenly stopped responding.

Svar fra BYREDO
Their customer care is very good. I find them to be one of my favourite places to shop.

Svar fra BYREDO
Had an order cancelled but was not informed of this until I emailed to chase it. Was offered a free hand cream as a goodwill gesture which I didn’t receive in my next order despite using the code they gave me. Since then have spent a week trying to resolve. They now want photos of the packaging etc in case it was tampered with prior to delivery (which I don’t have as I never realised I would need to prove their incompetence) - the hand cream is not showing on the order confirmation and it clearly wasn’t in the Byredo gift box. I just don’t know why I keep ordering from this company!

Svar fra BYREDO
This is the only house on Earth I need to review. If you are getting anything but a five-star experience from BYREDO, then it is clear — you are not the one they are making this for. With BYREDO, the entire world has been poured into these products; each and every sense has been carefully cared after with cultural takes from countries we are truly blessed to adorn. Our stories and our lives are found here in the BYREDO collection. See which ones were made for you.

Svar fra BYREDO
Peter was prompt and made my return process as convenient as possible. It was greatly appreciated

Svar fra BYREDO
I had such a wonderful experience at Byredo’s Harbour City (Tsim Sha Tsui) store on April 3rd!
The staff member Kay was absolutely amazing — super knowledgeable about perfumery and incredibly passionate about her work. She explained the scents with such detail and even shared interesting stories behind the fragrances, which made the whole experience feel personal and memorable.
It’s rare to meet someone who combines deep expertise with such warmth and enthusiasm. Kay truly made me appreciate Byredo even more ❤️
As a loyal Byredo fan, I really hope her great service is recognized — she’s a fantastic representative of the brand!

Svar fra BYREDO
Fast shipping, excellent packaging, and incredible fragrances. The bottle was larger than I expected. So happy with my purchase.

Svar fra BYREDO
I had an issue with a perfume I purchased from a Byredo store in Paris, and since I was back in the US, the store wasn't able to help. I reached out to Byredo's online customer service and Peter went above and beyond to resolve my case. He was communicative, understanding, and genuinely made me feel like my concern mattered. Martina was also very helpful in getting things started. Really impressed with the level of care from the team. Thank you, Peter!

Svar fra BYREDO
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