BYD - Beyond Your Disappointment
From start to finish, BYD Osborne Park successfully managed to remove any excitement over purchasing a new vehicle at every step of the process. After ordering a Sealion 5, I waited for weeks for some kind of communication that things were moving along. My sales agent Ran was kind but useless. Assistant manager Louie never called me back after our initial conversation, despite saying he would so the buck ended there. Manager Yemi didn’t bother to get back to me at all, choosing his 9am morning meeting over helping out a paying client. Without my constant follow ups, I would have had no idea where the vehicle was at. They are purely there to get a sale, with zero professionalism. Phone calls that were never returned, messages left on read, promises that were never fulfilled. “Delivery” meant driving 30 minutes to Wangara to pick up my vehicle because no one was going to go the extra mile to make sure their customer was happy. The icing on the cake is when I was finally able to pick up my new vehicle, I waited 35 minutes past the pick up time for Osborne Park’s sales assistant Ethan to finally decide to show up and ‘excite me’ on my new purchase. What an unprofessional joke. No shiny bow on my new vehicle, no sharing of excitement. They’d gotten their sale and moved on. I would give zero stars if I could, but they can take the 1 star and wear it as an award for providing the worst customer experience for a $40,000 purchase of their lives. The worst part? They got their sale and I’m another completed number in their system. BYD - Beyond Your Disappointment
