Buyturbodrain Anmeldelser 24

TrustScore 3.5 av 5

3,6

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 4 av 5 stjerner

THe emails I have been sent have been pleasant and helpful but I need to return the product as it won’t do the job required and I am waiting instructions .I wasn’t happy but accepted a 50% refund as... Vis mer

Vurdert til 1 av 5 stjerner

The order process is not clear and no mention of postage charges. It's only once you have ordered that you get notified of charges. I tried to cancel straight after ordering but was told the order ha... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I have marked as 5 star due to the excellent communication and support that I have experienced from the team -- very friendly, professional and supportive. I must however say, please be aware of the... Vis mer

Vurdert til 4 av 5 stjerner

Customer service was good . Prompt replies to my queries . Had doubts as to suitability once I'd received the items . So requested refund .


Kontaktopplysninger

3,6

Middels

TrustScore 3.5 av 5

24 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

The order process is not clear and no…

The order process is not clear and no mention of postage charges. It's only once you have ordered that you get notified of charges. I tried to cancel straight after ordering but was told the order had already been dispatched...literally seconds after the order was placed, if you can believe it.
Since writing this I have received a full refund. I would still be cautious about postage and insurance fees that they add without prior notification though.

18. mai 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Buyturbodrain

Hello Martin,

Thank you for the review.

For clarity, all order details are displayed during checkout before payment is completed, including the selected currency, shipping costs, and any optional add-ons. We take all customer feedback seriously and are continuously working to improve our processes.

We are glad that your refund was successfully processed and that the situation was resolved.

If you have any further questions or need assistance, please don’t hesitate to reach out.

Best regards,
Gemma from TurboDrain

Vurdert til 1 av 5 stjerner

There is no option for me to reply to…

There is no option for me to reply to Gemma but what she has written is a load of rubbish that there is no options to add on stuff and basically the customer has to agree with the order before it goes ahead. So for clarity Gemma two items were added on as your company very well know because this is how they operate they think people will accept it and not bother because you are dealing with a company outside of the UK. So I stand by my review it's a scam company.

10. mai 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Buyturbodrain

Hi there,

The experience you described is not at all what we aim for. Your feedback is extremely valuable to us and will help us improve.

After locating your communication with our customer support team, we can see that the situation was resolved in the meantime.

If you have any further questions, don’t hesitate to reach out again.

Have a lovely rest of the day,
Gemma from TurboDrain

Vurdert til 1 av 5 stjerner

Absolutely awful

Didnt confirm the order but it went thtough anyway and added on a warranty that I didnt press, when I saw this order was confirmed via email I immediately wrote to cancel only 10 minutes after I supposedly ordered it. I received a reply instantly to say item already shipped, which I highly doubt. Kept on emailing to say I didnt want didnt order but got no where because they say I must return it. Now it says product delivered so back to more emails and they are unable to send me photo evidence of this "delivery " that obviously hasn't arrived so requesting a refund as I obviously paid the warranty but still getting no where . I will be contacting my bank to report this as fraudulent.

16. mai 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Buyturbodrain

UPDATE

Hi there,

Thank you for this information.

Your case has been escalated and a support agent is now reviewing the situation to ensure this is resolved promptly. We appreciate your patience and will follow up shortly.
___________________________

Hello there,

Thank you for sharing your experience with us.

For clarity, an order is created only after checkout is completed and payment is confirmed. Any add-ons or additional units of the TurboDrain, must be explicitly selected and confirmed by the customer before the order is finalized.

We are eager to review your case in detail and assist you further. As we could not locate your TurboDrain order based on this review alone, we have sent you a separate request for further information.

Please make sure to check your email inbox for our message whenever you have a moment.

Let's keep in touch,
Gemma from TurboDrain

Vurdert til 1 av 5 stjerner

Just tried to cancel my transaction…

Just tried to cancel my transaction with Commerce Core UAB. It's a SCAM!!! Tried to buy Turbo toilet cleaner for £12, they charged much more without me knowing, by adding other items. Shock when I saw the email confirming transaction with over £70 paid. Impossible to contact them, based in Lithuania. AVOID!

16. mai 2026
Anmeldelse skrevet uten oppfordring
Logoen til Buyturbodrain

Svar fra Buyturbodrain

Hello there,

Thank you for sharing your feedback with us.

For transparency, no upgrades or add-ons are ever added automatically to any order. All product selections must be actively chosen and authorized by the customer before checkout is completed.

We are always reachable via our customer support channels and respond to all customer inquiries. That being said, we’d like to better understand what happened with your TurboDrain order and assist you further. Since we couldn’t locate your order based on this review alone, we’ve sent a separate request for additional details.

Please take a moment to check your inbox for our message when you get the chance.

Let's keep in touch,
Gemma from TurboDrain

Vurdert til 5 av 5 stjerner

I have marked as 5 star due to the…

I have marked as 5 star due to the excellent communication and support that I have experienced from the team -- very friendly, professional and supportive.
I must however say, please be aware of the delivery time which took far longer than I anticipated.

13. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

BEWARE - This is a SCAM website

BEWARE - This is a SCAM website. I tried to order 7 bottles at £6.99 = £48.93. I was charged £102.93 in my bank account. DO NOT USE - YOU WILL BE RIPPED OFF!!

You have been warned !!!!

9. mai 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Buyturbodrain

Hello Simon,

We appreciate you bringing this to our attention.

For clarity, when it comes to the order, any add-ons, such as warranties, or items must be actively selected and confirmed before the order is finalized.

That said, we want to make this right. Your case has been escalated to our support team, and an agent will be in touch shortly to review the charges and discuss the next steps with you.

Please keep an eye on your inbox for our follow-up.

Kind regards,
Gemma from TurboDrain

Vurdert til 4 av 5 stjerner

That they are dealing outside UK

THe emails I have been sent have been pleasant and helpful but I need to return the product as it won’t do the job required and I am waiting instructions
.I wasn’t happy but accepted a 50% refund as they clearly didn’t want me to return the product for which I have no use.

8. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Chinese!!

Chinese!!
I ordered from this company thinking they were UK based, needing the drain cleaner pretty quickly. Still waiting nearly 2 weeks later, found out it’s been sent from China. I tried to cancel order and get refund within a day of ordering but obviously they say it’s too late even though it wasn’t sent out. If I want to send back now, will have to pay high postage fees.
Be aware.

15. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til Buyturbodrain

Svar fra Buyturbodrain

Hello Russell,

Thank you for your feedback.

For clarity, our shipping system is partially automated to ensure that orders are dispatched as quickly as possible, which unfortunately means we are unable to intervene once an order has already been shipped.

Our record shows that you contacted us regarding your TurboDrain order in the meantime, and an agent has already replied to your request. As soon as the order has been delivered, please contact our support team at support@turbodrain.com, and we’ll be happy to assist you and explore the possible solutions.

Best regards,
Gemma from TurboDrain

Vurdert til 5 av 5 stjerner

Easy to order

It was simple to order and it was a good deal. I have great hopes of it working because I have a bathtub that slowly drains and I have a sink that does the same thing so if it works I'm going to be over the moon and happy

18. april 2026
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv