Great company and an easy to use sales platform. Good communication throughout the delivery process and my product arrived in good condition and on time. Driver was friendly & helpful so I couldn’t h... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ordered the pipe insulation with 2-4 delivery, and it arrived promptly, within 2 days. It fitted the pipes perfectly, and I couldn't have asked for more. Very happy with the service.
Easy online order process, was ready to pick up same day, excellent product for a lot less money than the diy sheds
Paid £30 for pallet never got it, rolls came with normal dpd driver while on invoice there were standing pallet charge... UPDATE Got email after few days that they are charging for delivery £10 per... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Welcome to BuyInsulation.co.uk, the leading independent North West distributor of Thermal and Acoustic Insulation, Fire Protection and Trace Heating. BuyInsulation specialise in the supply of all types of Insulation, Metal and Ancillaries related to the Industrial, HVAC, Marine and Acoustic markets, with competitive pricing combined with next-day delivery on stock items.
Kontaktopplysninger
Unit 1 Newstet Road, Knowsley Industrial Park, L33 7TJ, Liverpool, Storbritannia
- 03301336613
- sales@buyinsulation.co.uk
- buyinsulation.co.uk
4,6
Enestående
289 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 40 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Buy Insulation
Thank you! I'm glad you were satisfied with the service.
Best regards
Buy Insulation Customer Care Team
EXCELLENT COMPANY TO DEAL WITH
EXCELLENT COMPANY TO DEAL WITH, BRILLIANT PRODUCT, SERVICE AND DELIVERY
5. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Buy Insulation
Thank you so much for your kind words! We're thrilled to hear you were happy with our product, service, and delivery. We truly appreciate your support!
Best regards
Buy Insulation Customer Care Team
8mm matting for home pt gym
Product was super heavy duty.
Superb for my gym
30. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Buy Insulation
Thanks so much! Glad to hear it's working great for your gym. Appreciate the feedback!
Best regards
Buy Insulation Customer Care Team
Brilliant service from our initial…
Brilliant service from our initial enquiry to delivery - so good we are
Placing a further order Thank You
4. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Buy Insulation
Thank you for the kind words! We're thrilled to hear you were happy with the service from start to finish. We really appreciate your continued support and look forward to your next order!
Best regards
Buy Insulation Customer Care Team
Great Service.
30. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Buy Insulation
Thank you! I'm glad you're happy with the service. If there's anything else you need or if you have a specific question or request, just let me know!
Easy to use website
Easy to use website, quick delivery at a reasonable price! Will be returning in the near future for sure!!
10. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Buy Insulation
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our website and service. We look forward to having you back again soon!
Insulation knife
Thanks a lot, very good item, very perfect seller!!!
29. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Buy Insulation
Thank you so much for your kind feedback! We're really glad you’re happy with the item and our service. Hope to see you again soon!
EASY TO FIND WHAT I NEEDED ON THE…
EASY TO FIND WHAT I NEEDED ON THE WEBSITE AND FAST DELIVERY AT A REALLY GOOD PRICE
9. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Buy Insulation
Thank you for your great feedback! We're glad you found what you needed easily and that your order arrived quickly at a good price. We appreciate your support!
I haven't received my order
6. mai 2025
Svar fra Buy Insulation
We're really sorry to hear that you haven't received your order. Please send us your order number so we can look into this right away and resolve the issue for you. Thank you for your patience!
Svar fra Buy Insulation
Thank you for your feedback! We're glad to hear the insulation boards met your expectations and arrived on time. We appreciate your support!
Best regards
Buy Insulation Customer Care Team
Excellent Insulation & Buying Experience
The insulation is rubberised and has self sealing tape - it is excellent and far better than the foam insulation. The price is also extremely competitive and delivery was very quick. Thoroughly recommend.
1. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Buy Insulation
Thank you so much for your thoughtful review! We're delighted to hear that you're impressed with the rubberised insulation and self-sealing tape. It's great to know you found it superior to foam insulation and were pleased with our pricing and delivery. We truly appreciate your recommendation!
Best regards
Buy Insulation Customer Care Team
Rubbish complaints handling
Pipe insulation so tightly crammed in the box that the adhesive strip had stuck all the insulation together in to a useless mess. I emailed on the day with pictures and they have ignored me. They also don’t pick up the phone
10. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Buy Insulation
We're very sorry to hear about your experience and sincerely apologize for the inconvenience caused. This is not the level of service we aim to provide. Thank you for bringing it to our attention—we take feedback like this seriously.
Best regards
Buy Insulation Customer Care Team
Easy to use Website
Easy to use Website, very good price on products and quick delivery.
Will be using these guys for all of our Products going forward.
26. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Buy Insulation
Thank you for your kind words! We're delighted to hear you found our website easy to use, enjoyed our prices, and appreciated the quick delivery. We look forward to serving you again for all your future needs!
Best regards
Buy Insulation Customer Care Team
Fantastic service
Ordered on Wednesday and the insulation boards arrived on Thursday with free delivery. The driver helped with the unloading.
Fantastic sevice, thank you.
20. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Buy Insulation
Thank you for your kind words! We're thrilled to hear your order arrived so quickly and that our driver was able to assist with unloading. We truly appreciate your support
Best regards
Buy Insulation Customer Care Team
Ho0nest pricing and quick to despatch.
I was keen to purchase some insulation boards for a project I wanted to follow through. Buy Insulation came out as clear to see what I was buying without lots of hidden extras. A good price, and quick to despatch orders.
27. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Buy Insulation
Thank you for your great feedback! We're glad to hear you found the ordering process clear and straightforward. It's great to know our pricing and quick dispatch met your expectations. Best of luck with your project.
Best regards
Buy Insulation Customer Care Team
Ordered the product it arrived on time…
Ordered the product it arrived on time and was of good quality would recommend
14. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Buy Insulation
Thank you for your recommendation! We're happy to hear the product arrived on time and met your quality expectations. We appreciate your support!
Best regards
Buy Insulation Customer Care Team
A mixed experience, mostly good
I had a mixed experience with Buy Insulation. I only required a small quantity of material. They were able to do this and their response to the order was speedy. One issue was that they actually delivered 100 times the order quantity. However, the driver was helpful and got agreement to cut off the quantity I had ordered.
18. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Buy Insulation
Thank you for sharing your experience and for your patience with the delivery mix-up. We're glad our team responded quickly and that the driver was able to assist in resolving the issue. We appreciate your feedback and hope to provide an even smoother service next time!
Best regards
Buy Insulation Customer Care Team
Item never received!
Item was never received yet I am being requested to do a survey. Do not recommend.
25. mars 2025
Svar fra Buy Insulation
Thank you for sharing your feedback, Dan.
We are very sorry to hear your order did not arrive. This is not the experience we want for any of our customers.
Please email us at sales@buyinsulation.co.uk with your order details and our team will look into this as a priority and help resolve it for you.
Kind regards,
Buy Insulation Customer Care team
Avoid at all costs
UPDATE
So after writing this review this morning the insulation finally arrived, almost a week later than shown on their website. So now I have insulation I no longer require as I had to seek an alternative. I stick by my original post in that communication with this company is diabolical. Had they replied when I contacted them originally, hopefully between us we could have resolved the situation and I wouldn't have had to write this poor review.
Original review.
Odered two bags of loose fill insulation from this company on 12 March 2025. No confirmation email received. No answer on telephone number displayed on their website, so left a message on the ee answering service, no response. Sent a message via their chat service, no response. Email sent and still no response. As I've now had to go elsewhere for my insulation, looks like I'll have no choice but to go back to my credit card company to get my money back.
Agree with others about multiple addresses and the address showing on my credit card appears to be a private house in Cheadle.
12. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Buy Insulation
Thank you for your honest feedback, Graham.
We are very sorry for the delay with your order and for the lack of communication you experienced. This is not the standard we aim for and we understand how frustrating it must have been to go elsewhere after waiting longer than expected.
We are currently working to improve both our response times and our order tracking process so that situations like this do not happen in future. If you still need any help or wish to discuss this matter, please email us at sales@buyinsulation.co.uk and our team will do everything possible to assist you.
Thank you again for bringing these issues to our attention.
Kind regards,
Buy Insulation Customer Care team
Great service
Great service. Quick delivery and a small error quickly resolved.
15. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Buy Insulation
Thank you for your feedback! We're glad to hear you’re happy with the quick delivery and that we could promptly resolve the issue. We appreciate your understanding and support!
Best regards
Buy Insulation Customer Care Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.