Absolute pathetic customer service from India. Their automatic system has made a mistake by taking £1 instead of £100 I entered. They then cut me off. Who pays £1 towards their business bill? I've c... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
negative /over billed /website a desperate attempt/ i'm not even employed or self employed they sold me garbage and want 1400£ to cancel never ever go with them anyone it's total dissatisfactio... Vis mer
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One star is too generous for such a dysfunctional company. They used to be very good then they were bought by Virgin Media and everything became worse, particularly their customer service. You speak t... Vis mer
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I finished paying for my iPhone and changed to a SIM only tariff, which was an ok price. They then direct debited another full month's invoice, putting my account in credit, but would not refund the o... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
O2 Business gives you greater flexibility and an unrivalled service. Our award winning network means you stay connected, whenever you’re doing business.
Kontaktopplysninger
260 Bath Road, SL1 4DX, Slough, Storbritannia
- 08009777337
- businessshop.o2.co.uk
1,3
Dårlig
91 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 91 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Terrible customer service
Terrible customer service. it took me 2 hours just to request an eSim.
30. mai 2025
Anmeldelse skrevet uten oppfordring
Disgraceful experience, loss of business
Switched from Vodafone to O2 Business and I have been on the phone with O2 for the last 5 weeks trying to fix the fact that I'm not receiving text messages. I have called 12-15 times by now, to each time hear the same broken record. Been told several times I would be called back by technicians and supervisors, which hasn't happened once.
This is affecting severely my business, not to mention the waste of time on the phone, up to 2 hours at one time.
Looking for legal advice to get compensation for caused loss of business.
Filed a complaint 2 weeks ago, still waiting to hear back.
Dreadful.
25. mai 2025
Anmeldelse skrevet uten oppfordring
Terrible service and costs for roaming
Don't use this is you want to go abroad, not only does it take an extremely complex call to customer support to even activate roaming bolt on, it's then £7.50 per day for 500mb data.
4. april 2025
Anmeldelse skrevet uten oppfordring
Utterly inept and useless as with…
Utterly inept and useless as with absolutely everything to do with this pitiful and inept company. I hope the entire company goes bust and everyone that works there runs out of hot water when next in the shower AFTER they have lathered their hair. Seriously, they are at the absolute apex of everything that is wrong with corporate outsourced tech led useless customer service.
22. mars 2025
Anmeldelse skrevet uten oppfordring
I echo the bad reviews
I echo the bad reviews.
I have been trying to have 02 Business address a complaint in writing relating to interruption in sev ice since November 2024 to no avail. They simply email and say it has been resolved when it has not. They give you an email address to write to that relates to the personal account and not business and then say that they will pass it to business and do not.
Today, I had a call handler from somewhere in Asia tell me that he was going to transfer me to the correct dept and he would explain the problem and when the call was picked up, he had simply dumped the number into the technical team. It is getting to the stage that I might as well issue proceedings. At least then they might wake up. This poor customer service is everything that is wrong with the UK now. Cutting costs and screwing the customers.
PS - I have found that every time you write to O2, they start up a fresh complaint number. It seems to be absolutely chaotic there and it is no wonder that they are in disarray.
27. januar 2025
Anmeldelse skrevet uten oppfordring
absolutely appalling customer service…
absolutely appalling customer service and complete rip off. Took 6 months to close account, while still overcharging. 100% recommend do NOT use
20. desember 2024
Anmeldelse skrevet uten oppfordring
Contacted o2 customer service today in England again without success no one in this company seems to be able to advise nor help.
Appalling..
12. desember 2024
Anmeldelse skrevet uten oppfordring
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