Buroserv Anmeldelser 

Just came back from 3 weeks holidays and found my internet wasn't working and once I called the service team and the service guy had it fixed straight away, so I'm happy for the problem to be resolved.

Super clear explanations! Even when I struggled to understand, they patiently re-explained it until it clicked."

Maria was able to unerstand my problem and led me through a logical process to solve my problem. She was personable and very pleasant

Great service

I’d like to thank James (Jim) for his patience and passionate help in setting up my new router and landline telephone. He made it clear and without his help I would have been stuck.

fixing the internet problem and good help

Jim fixed our internet in the business and very happy.

I am 8o years old and have sight and hearing difficulties. Geri's patience and understanding made me able to convey the problem to her. She was able to lead me through what I needed to do at my end and the speedily diagnosed the problem. All fixed as quickly as possible and one very satisfied user.

Handled the issue really well & resolved it quickly. Good costumer service.

Ralph solved the issue in seconds! it was a great customer service!! Patiently stayed and settled the issue!

Very poor experience with Buroserv.

A person with limited English was contacted by this company and is now being charged a $153 cancellation fee, even though they did not clearly understand or knowingly agree to sign up for anything.

This is extremely concerning. Businesses have a responsibility to ensure customers fully understand what they are agreeing to, including any fees, cancellation terms, or ongoing obligations. In this case, that clearly does not appear to have happened.

Charging someone a cancellation fee in these circumstances is unfair and unreasonable. I would strongly caution others to be very careful before dealing with this company.

This message is a direct and unfiltered account of ongoing concerns regarding Dipanjan Majumdar’s role as a manager at Buroserv.

To be clear: Dipanjan is entirely out of his depth. His lack of knowledge in the Australian telecommunications space is glaring. He provides no real input in discussions and offers nothing beyond vague, recycled statements. His most common response to any question is, “Let me get back to you,” which has become a running joke internally. A manager who can’t answer basic operational questions, let alone guide a team, should not be in a leadership position.

In meetings, he contributes nothing original. He simply parrots what others have said, adding no insight or strategic value. It’s performative at best and misleading at worst. His presence in conversations feels more like an echo than a leader’s voice. It’s impossible to have meaningful collaboration when the person in charge is just mirroring others to appear engaged.

One of the most toxic aspects of Dipanjan’s presence in the team is his blatant and consistent pattern of credit stealing. He has built a reputation for swooping in at the final stage of others’ hard work, attaching his name to the outcome, and presenting it to leadership as if it were his own. He contributes little to nothing during the actual execution, but is always the first to position himself for recognition when it’s time to take credit. This isn’t occasional—it’s habitual. It’s calculated. And it’s corrosive to the entire team’s motivation. People have stopped sharing ideas openly because they know anything useful will be repackaged and presented by him as his own. This is not just unethical—it’s parasitic. It undermines the core values of collaboration and trust that any functional team requires to succeed.

If his technical skills are in question (and they absolutely are), here’s an open challenge:
Let Dipanjan take a full CAT-C order with an internet service, manage it end-to-end, and bring it successfully to billing—without relying on others to do the work for him.
Anyone who’s worked with him knows exactly how that would go: it wouldn’t just fail—it would fail in more ways than most could imagine.

His background in sales is questionable, and from all accounts, unimpressive. It’s widely known that his previous manager had to find a new role for him because he simply couldn’t sell. He was repositioned—not promoted—out of necessity. He convinced leadership he was there to support the team, but it’s clear his goal was to take control, not contribute. He displaced the very person who advocated for him, which speaks volumes about his ethics and motivations.

His leadership style is based on appeasing those above him while offering no support to those working under him. His actions are not guided by expertise or vision, but by self-preservation and superficial loyalty to upper management. It’s painfully obvious to the team, and it’s damaging to the culture.

To be blunt: Dipanjan is not fit to lead. He lacks the technical skill, strategic thinking, and professional integrity required for the role. His continued presence in this position is not only a liability to performance—it’s a demotivating factor for the people around him.

If Buroserv truly values competence, leadership, and a culture of merit, it’s time to take a hard look at this situation

Run, Run as fast as you can from this business and don't look back!
There service or lack there of destroys your business.
10 months of hell then we cancelled them.

I am currently overseas and my parents phone in Melbourne is not working. I rang them and it diverted me to a Philippines talk centre .
I explained to them that my parents are 96 years old and that their phone is not working . I told them I was away and that in case of an emergency they cannot dial 000 … They said they would look into it and PERHAPS escalate the matter … Seriously two elderly people are now left without contact to emergency services!!!!!!

If I could rate 1 star I would absolutely rubbish company would not recommend

It’s dishonest company
please very careful with this company I
used their service for my business in Melbourne Vic I was stressful with them
I used their network for both internet and table phone for restaurant but phone didn’t not work we called them and got the advised that I need to buy new modern $120 from them however it’s not stable I called them to terminate their contract from May 14 but they still charge the service till july 15 and $120 for early end service

A salesperson called “Arko” called me non stop saying our new business account would be through them. After many many questions he still wouldn’t admit they are a private reseller and I had a choice to go with anyone. Misleading, lying and a scam.

A WARNING if you are thinking of changing TELCO carriers "DO NOT" move across to Buroserv. They will destroy your business and your sanity.

They don't solve the problem! they create the problem - so they CAN SCAM you!!

They will call you non stop to get you to join them. Then they will "F" you up by getting you into a contract, where you must pay $250 termination fee whether you want or not- no matter what problem they have created.

They only MISLEAD you and Exploit you, without giving you the service you joined up for. Their customer service doesn't exist! then they keep invoicing you for a disconnection fee, for a service you had for 2 days - that didn't work and almost cost us our business!!. Had to go back to my previous carrier who actually RESOLVED the issue Buroserv created.

They force you to pay, by applying a "Payment Default on your Credit".
They are nothing but FRAUDS!!, THEIVES!! and SCAMMERS the Scum of the earth.