Good service and prompt delivery. Giant and large breed dried food has kept my dog mobile sine she was diagnosed with arthritis and knee problems at 18 months. She is now 10 and is still doing well. Highly recommend Burns.

Complained about an issue with poor quality feed. Two replacement bags were supplied free of charge. Great customer service. Thankyou

My dog has liked this food for ages, and I decided to buy it straight from Burns, as deliveries through Amazon especially resulted in a bag with much of the food reduced to crumbs. Very pleased with the food, and the delivert

Professional and easy to talk too

Burns has kindly sponsored our Championship Dog Show and I’d like to thank them on behalf of the Western Staffordshire Bull Terrier Society for making this possible.

Speedy delivery. Thanks for the replacement pack

Excellent service as usual! Meg is powered by Burns (and she’s got a shiny coat)

Delivery service was great, to a point, on time but parcels left on doorstep in front of outward opening door. I tried for 2 days to send an email to Burns, tried 2 different addresses but would not send. I tried to phone but was consistently cut off as no advisors available!!
I received my 1st subscription and one of the trays was open and had leaked and of course it was the fish one, it stank. I put it in a bag & into fridge until I could contact but now will be binning it. I had to wipe other trays with an unscented antibac cleaner.
I have also discovered that it will be cheaper for me to use Amazon for the same products. Shame

I’m still waiting for my delivery a week after ordering. I’ve emailed burns and no reply. Not the usual service we receive to be fair and APC who deliver have had it at their depot for 3 days and not delivered it

Found just the food I had been seeking for ages (allergy and dietary issues) which was despatched exceptionally quickly and the dog loves it. Very good company to deal with.

Really helpful and friendly company. Nothing is too much. I have my dogs on burns and also a litter of puppies and the support has been great and everyone looks amazing.

Easy to order, great product and quickly delivered. Thank you.

My frenchie has a lot of allergies and I have to be careful when trying to find a food for him . He has tried everything from home cooked , raw , insect protein but something always made him itch because they all had either sweet potatoes or potato in them . At last a food that isn’t kibble or has those ingredients . He loves it ! And it’s gentle on his stomach .

I have purchased multiple times from this company. And ordering is always easy.
The products are great, our dog has tried various dry food products and some of the wet food trays.
I did receive a multipack that had the wrong number of trays of each flavour and this was quickly resolved and replacements sent by their customer service.
The delivery service is usually very good but I have had one instance when it got delayed by a week.

I had a issue which i contacted Burns and they reordered me a bag and sent it straight away. I was very grateful and very happy how they addressed the sitution. The lady i spoke to was very helpful and nothing was too much trouble and i got a refund. Excellent customer service.

Excellent customer service. Quick delivery

Nice size of Kimble for our lovely Schnauzer ..she wolfs it all down

Easy to order and quick delivery

Since moving to Scotland 2 years ago, we've transferred our 2 Labradors over to Burns and must admit they really love it.
Their coats are great, not put on weight and they are full of the normal healthy happy Labrador
The support people at Burns are a real create to the organisation and when I've had a query, they have been exceptionally positive, taking my observation seriously and resolving the query
Really recommend Burns, as do Rocha & Zebe

Great company to deal with. Delivery on time, prices stable, my dog loves his food