Very bad experience from the beginning. Agents keep switching for the same claims, and every first or second claim gets rejected. Unprofessional staff and assessment process. Everything needs t... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
It is rare for an insurance company to instil confidence that they will genuinely strive to help a client receive the medical help he/she needs in a smooth, fuss-free and friendly manner. The claim pr... Vis mer
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I am covered by Bupa medical insurance, who were contracted by my employer. Sadly, over the last 3 months, I've been sick, and I've had access to the best facility in Nairobi that accepted the cover.... Vis mer
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My experience with Bupa is amazing. I never wait for any approval of mine and my family for any lab test or any medical assistance required. All are managing very professionally. in case of any emerge... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Our international health insurance plans are designed for individuals, families and businesses who value freedom, outstanding benefits and quality customer service. With Bupa Global, your health plan travels with you, providing the same level of cover whether you’re at home or abroad. You'll have access to our global network of medical practitioners and specialists all over the world: we aim to get you to the care you need, wherever you might be.
Kontaktopplysninger
Trafalgar Place, BN1, Brighton, Storbritannia
- bupaglobal.com
4,1
Bra
408 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Appreciation for Outstanding Customer Care and Resolution
Your direct follow-up on every case and attention to any discomfort experienced by the customer, along with your prompt resolution of issues, reflects your team's dedication to providing the best service. Ensuring that negative incidents are not repeated, combined with the professional and compassionate communication of your staff directly with the patient, has left us deeply impressed.
We would like to especially thank Ms. Maria for her call and clarification of the matter. We also appreciate the thoughtful gesture of the material gift as a symbolic compensation.
Thank you very much for your exceptional service.
30. desember 2024
Svar fra Bupa Global
Good day Mrs Maral Abbas,
It was my greatest pleasure speaking to you yesterday and I am immensely delighted to have been able to discuss and elaborate what happened with you to come up with new ways to enhance our customers' communications for a better and healthier future! I genuinely appreciate your time taken to share this review!
Kind Regards,
Maria
overall process is perfect
overall process is perfect. starting from ease of request/ claims / approval etc..
29. desember 2024
Svar fra Bupa Global
Dear Rahma,
We are delighted to receive your positive feedback! This is truly appreciated and rewarding to see that you had a great experience with us.
Kind Regards,
Hassan
BUPA has always given a good service…
BUPA has always given a good service although I live in another country, Guatemala, i received positive answers and reimburse not very quick but effective. I suppose they have to do a full revision on my claims and this the cause of some delay (sometimes)
23. desember 2024
Svar fra Bupa Global
Dear Ms Lopez,
Thank you for your feedback, it is very much appreciated.
Please note that I have checked your claims and shall send you an email with further details.
Kind Regards,
Donia
The Bupa agent I interacted with was…
The Bupa agent I interacted with was knowlegeable and eager to assist.He was empathic and at the sane time professional.
25. desember 2024
Svar fra Bupa Global
Hello Alex:
Your above feedback is highly appreciated! It's our priority to be there for you whenever needed.
Kind Regards,
Maria
Svar fra Bupa Global
Dear Mr. Othman,
We are delighted to see that you find your experience to be at your satisfaction.
Many thanks for your time given to write us a review.
Kind Regards,
Donia
A great customer support
Bupa representative was very helpful, friendly and full of carness
17. desember 2024
Svar fra Bupa Global
Hello Mr Shoukry:
It was my ultimate pleasure speaking to you and I am delighted to have listened to your concern and that I have been able to sort it out for you. Truly appreciate your feedback!
Kind Regards,
Maria
My Experience
I actually disliked the time it took to resolve the problem, it was been isolated for a while and made me lost the confidence I have built previously.
I liked the concern from the team involved and the manner they presented the work around the issue been looked at and the words of empathy.
27. november 2024
Svar fra Bupa Global
Hello Mr Abubakar,
I am truly sorry you had this unpleasant feeling at the beginning of your issue hoping this won't be your experience onwards. Yet, I am delighted to have been able to resolve it for you thanks to your patience. Your feedback is highly appreciated!
Kind Regards,
Maria
The company took my comments on board…
The company took my comments on board and advised me of changes made to the system.
I am genuinely impressed with the way the company responded to my comments, I was treated as a valued customer and not a number. Many thanks to the Customer Service Team.
8. desember 2024
Svar fra Bupa Global
Dear Mr. Clake,
We are most thankful for your review and greatly appreciate your review!
We take our members' feedback very seriously as you are indeed very valuable to us.
I am also glad that I was able to address you concern!
Many Thanks,
Donia
Svar fra Bupa Global
Dear Monsieur De Loe,
Thank you for your feedback. I’m pleased that I could assist you and listen to your valuable input. Your satisfaction is our top priority.
Kind Regards,
Hassan
Issue resolved by agent
Had a difficult issue and was successfully resolved by Hasan Tareq (hopefully i got his name correct).he was empathetic and understanding, immediately turned my experience with bupa into a positive one .
1. desember 2024
Svar fra Bupa Global
Dear Mrs. Attiyeh
Thank you for your kind words! We are happy to hear that we were able to assist you in resolving your queries and to improve your experience.
Your satisfaction is our highest priority, and it’s wonderful to know that we have met your expectations.
Kind Regards,
Hassan
Dignity and Respect, a synonym of BUPA.
A trusted company, with the safety and well-being of their client, at heart. The dignity and respect you feel when treated, is nothing less than moving.
3. desember 2024
Svar fra Bupa Global
Hello Ms Carras,
Your above review is immensely appreciated and valuable to us! We do focus on putting our Customers first and at the heart of everything we do.
Kind Regards,
Maria
For the amount I spend on my annual I believe non cosmetic meds should be covered.
For the amount I spend on my annual premium, meds should be covered for conditions which have previously been disclosed: in my case DVT for over 20 years yet neither the 6 monthly consultation nor the couumadin are covered.
1. desember 2024
Svar fra Bupa Global
Hello Mr Barlow,
Thank you so much for taking the time to share your feedback with us to continuously improve our services. This is much appreciated!
Rest assured that I have sent you a separate email for tackling your concerns.
Kind Regards,
Maria
True interest by the agent
True interest by the agent in the customer issue in question. Knowledgeable about where BUPA stands with customer experience improvement.
28. november 2024
Svar fra Bupa Global
Hello Sir,
It was really a pleasure speaking to you and I am delighted I have been able to assist you and come up with new ways to enhance our customers' communications for a better and healthier future!
Kind Regards,
Maria
Timely Response
After knowing that I haven’t received the claim payment, the team followed up with the issue on daily basis and finally resolved the problem by reissuing the payment.
28. november 2024
Svar fra Bupa Global
Dear Mrs. Yang,
Thank you for your wonderful feedback! We are so pleased to hear that you had a great experience with us. Your satisfaction is our top priority, and your kind words are truly appreciated.
Kind Regards,
Hassan
Svar fra Bupa Global
Dear Mr. Ozanne,
Thank you so much for taking the time to provide us with your feedback!
We highly appreciate it and we aim to to maintain the best service.
Many Thanks,
Donia
Excellent Service and Support
I’ve had a fantastic experience with Bupa Global. The customer service team is always responsive, professional, and helpful in addressing my queries. The claims process is straightforward, and the coverage options are comprehensive, giving me peace of mind. I appreciate their commitment to ensuring a seamless and hassle-free experience. Highly recommend Bupa Global for anyone looking for reliable and quality health insurance.
26. november 2024
Svar fra Bupa Global
Dear Mr. Kareem,
Thank you so much for your positive feedback! We’re happy to hear that you had a great experience with us. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations.
Kind Regards,
Hassan
Questions and help to solve problems.
Questions and help to solve problems.
Your people manning the pkones are very helpful
25. november 2024
Svar fra Bupa Global
Dear Father Horan,
We are happy to receive your positive feedback! Knowing that you had a great experience with us is incredibly rewarding. Your support and satisfaction are what drive us to continually improve and provide the best service possible.
Kind Regards,
Hassan
Caring representative
This time the representative was caring, understanding, and listening, unlike the previous call.
26. november 2024
Svar fra Bupa Global
Hello Mr Abd El Naem,
It was my own pleasure speaking to you earlier. I truly appreciate your time and feedback provided!
Kind Regards,
Maria
Your representative managed to…
Your representative managed to troubleshoot my problem successfully
19. november 2024
Svar fra Bupa Global
Hello Mr Nabil El Gohary,
It was my pleasure I have been able to sort out your issue. Highly appreciate your feedback provided!
Kind Regards,
Maria
Shoutout to the customer service team
The level of care and professionalism demonstrated by the customer service team was excellent. They resolved my issue efficiently and followed up to address any concerns regarding my feedback. I truly appreciate their dedication and attentiveness. Thank you for your exceptional service.
17. november 2024
Svar fra Bupa Global
Dear Mr. Saleh,
We greatly appreciate your lovely feedback!
I am very happy to see that you find our service exceptional and we are keen to always keep it this way.
Many Thanks,
Donia
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.