bullstrap.co Anmeldelser 

Super attentive customer service fantastic product - vance really helped me out.

-Erik

I been buying their cases for the last 4 years. I always been happy

Five Stars! The premium metal box sets the tone immediately—you already know the case is going to be amazing. The leather smells great, feels even better, and offers a very secure grip that won't slip out of your hand. The fit is flawless, wrapping smoothly around every single button. I can't wait to see how the character builds on this leather over time. The bonus sticker was a great touch. Thank you, Bullstrap, for a high-quality case that snaps on perfectly and stays put!
— Chris

Very poor experience. More than a month waiting with no delivery. Bullstrap claims the package is with customs but provided no courier name, tracking number, or proof of shipment, then asked me to check with customs myself. Unacceptable service.

Very disappointing experience. I paid almost €100 for a watch band that took nearly two months to arrive. Since the tracking had not updated for weeks, Bullstrap considered the package lost and sent a replacement. The original package eventually arrived, but after only four days of normal use, the watch band was already coming apart along the edges, despite never being exposed to water. What makes this even more disappointing is that Bullstrap wanted to count the replacement they had already sent for the supposedly lost package as one of my Limited Lifetime Warranty replacements. I contacted them again about the actual quality issue and provided photos, but received no response. For a nearly €100 “premium” watch band, I expected much better quality and customer service. Unfortunately, I cannot recommend Bullstrap.

Placed an order for iPhone 16 Pro following link from Slickdeals with wrong iPhone defaulted.i overlooked to switch it to iPhone 16 Pro Max. Realized right after the order and wrote customers service to make the Adjustment same color different size, it was same price. Also followed up in 5 hours with another request to confirm that they won't shipment I correct size. After 15 hours I get shipping confirmation and customer service response that sorry your order has been shipped. So keeping it short they knowingly shipped me wrong item non-returnable to force a purchase they knew I did not need. They also won't exchange it now even at my expense. Take notes that customers don't matter to this company and avoid them like a plague for your own sanity.

Unethical return process - Stay away

I bought leather case - which was poorly designed and then I initiated return. And their return process is absolutely horrible. They are intentionally making it difficult to return.

They asked to take video that it is in good condition and they have to approve it, then they don't pay for shipment - I paid out of pocket. They don't pay you back the shipment cost for delivery.

And even after doing all of this, I had to follow up after 5 days to ask for return - still hasn't received it.

Never ever going to buy anything from Bullstrap.

Love my leather case and had excellent experience with their support for a warrant replacement. Will be my go to case till the day i die

I have always had a great experience with Bullstrap. Their customer service is great, and the products are even better.

Ordered a Bullstrap case on 12/9. Website promised 24-hour processing and delivery in 2–6 days after shipping.

It’s now 1/22/26 — still no shipment, no proactive communication, and I only learned it was backordered after chasing support myself.

Premium prices, bargain-bin customer communication. Would not recommend.

Ordered a case 6 weeks ago, money paid right away, and then nothing; no shipping, no "your order is delayed, sorry", no response to emails, nothing.
Their site looks awesome and the product (if you ever get it) might be okay, but this company has no clue about how to run a business and customer service.
Stay away from them, or you'll be dissapointed.

The phone case looks decently cool, but after I paid $90 for it, the backside of my phone shattered with it on, and the “lifetime” warranty is actually only in place until you get a new phone (they won’t give you a different model case) I’ve had a pretty terrible experience with the company

Lara at Bullstrap exceeded my expectations from start to finish. Her customer service was outstanding, and the product itself is truly exceptional—premium quality, thoughtful design, and worth every penny. I wouldn’t hesitate to recommend Bullstrap to anyone looking for top-tier craftsmanship and support.

Have had the case for 2.5 months and it is already falling apart. Very poorly made. Contacted customer service and their response was that the item was listed as “final sale”. I showed screen shots showing that it didn’t say that. Refused to help in any way.

Don’t buy when in Europe. You pay a crazy amount of taxes and delivery cost. They don’t say anything about this. I payed a total amount of 55 euro just for taxes and delivery. It’s crazy.

Horrible customer service, stay away from this horrible company. Never going to buy anything from them. TERRIBLE

Ordered a case one month ago, never arrived. I've exchanged tons of emails with customer service which is useless. I don't recommend, specially for premium case at an expensive price.

I have ordered from this company last year for our iPhone 16's and tried again this year for our iPhone 17's. I get the pro max and my spouse gets one of the smaller phones (16 pro; the 17 air).

BOTH times, they have had major supply chain / supply management issues. Both times, they held the part of the order that WAS available till the second half of the order was available --- but, then the first item that was available was no longer available... Seriously... what in the hell?

Clearly lots of issues in getting what you ordered here.

Good for around a year, gets sticky and is very prone to scratches. Used to go with the Apple leather cases previously; they can't stand a chance against them, especially considering the price tag. I'd rather recommend Caudabe or other brands instead for a better case.