Bulb Anmeldelser 77 989

Someone authorised a meter exchange against my knowledge… I’ve gone from smart meter to traditional one I need to top up via shop … i am registered disabled and sometimes can’t leave my house for days … I am now two days without gas because I topped online as Normal costing £30 and your expecting me to got a shop and top again (with money I don’t have you haven’t refunded me the £30) and ask for quantum key … I hat to arrange for delivery for my children last night as I cook on gas .. I don’t own electronic cooking devices this has cost me another £40 I don’t have .. I am now having to ask my neighbour to cook my dinner tonight (thankfully they can help)
I would appreciate a communication to this as your customer services are now closed and I am fed up of being put on hold and disconnected…. One lady was amazing but at 17:06pm was rudely disconnected as your opening outs are only til 5 evidently… 2 nights and 3 days without gas … 2 disabled people in the home and young children !! We can’t bath cook or heat the house if needed pleases advise who is actually going to help me !!!!

Terrible customer service. Worst out of any company I have ever experienced. They never pick the phone up and they speak terrible English. Problems never resolved.

What a terrible service, iv had a new smart meter fitted which is what they want you to have as a customer, so from a pay as you go to smart meter, the engineer came and could only do my electric and not the gas, no signal apparently.
My new smart meter has now been fitted 7 weeks and it’s still not working, iv made no end of calls, emails, being passed around to everybody, been disconnected numerous times, even with my new smart meter when I top up it doesn’t work, iv had my electric cut off, I’m 66 and live alone is this how companies treat their pensioners these days it’s disgusting, so when I try to top up on my phone app it doesn’t work because I get a message saying it’s failed, I then get an email with a 16 digit code which I have to go down into the cellar and try and work out how to put this 16 digit code in, if it fails your then asked to do it again but make a recording proving it’s not working, what a joke iv never experienced anything like it in my life, like I said I’m 66 and live alone and told them this but they couldn’t care less, so how am I going to hold a phone whilst recording, a torch because it’s down in my cellar and dark and proceed to put a 16 digit code in!! Also I had £57 money on my old pay as you go electric meter from the government help and iv not had it refunded after 6 weeks. I’m appalled.

Thank you for your quick response.
What details would you like exactly and is this private?

MORE LIES FROM THIS COMPANY
Reply from Bulb
Updated 14 hours ago
Hi there,

Thanks for your review and for providing your details - I'm sorry that we weren't able to get back to you in the same afternoon when you provided your details on Friday.

We are back open today so somebody will be in touch via email by the end of the day.

Best wishes
Ashleigh

NO PHONE CALLS NO CONTACT SO STOP LYING TO MAKE YOURSELVES LOOK GOOD

LOOK AT ALL THE NEGATIVE FEEDBACK FROM BULB CUSTOMERS THIS SHOULD BE RED FLAG ABOUT THIS COMPANY
DISRESPECTFUL CUSTOMER SERVICE STAFF DO NOT RESPECT THERE LOYAL CUSTOMERS LIE ABOUT EVERYTHING

We have been trying to get Bulb to restore electricity supply to our property for over 9 weeks.
Following a terrible house fire in September last year, the house was almost destroyed, the electric fuse was removed.
The builders are urgently needing supply to be reconnected so that they can continue with rebuilding the house.
Bulb say it’s National Power Grid, NPG say it’s the supplier as it’s their meter.
We have been to the Ombudsman, back to Bulb & NPG.
One person at Bulb told us we were with EDF (we are not), one even said our electrician could do it themselves (this is NOT the case!)
NPG say they will attend within 3 hours if Bulb will attend as it’s their meter.
Every time we ring, we go through the same long story & get nowhere.
At long last today, Bulb said they would attend in 3-4 hours. We waited, the builders waited, Bulb didn’t show. So we ring again and go through the same nonsense. What can we do?
There’s a young family in unsuitable accommodation, builders needing to move onto another job and all we need is a fuse replacing!
Has anyone any suggestions of how to get this done?

I had a problem with my bulb account which took them a long time to resolve but eventually they did.

After indicating that I was struggling to pay my bill I was hung up on by several members of staff. However my experience was a lot smoother when I got through to Mr. Harilal. First Trenesh assured me that if the call "disconnected" he would call me back. Then we discussed some options I had in order to clear my balance however I did decide to pay it in full. My emphasis is on the fact that there are several members of staff doing a poor job at the moment, but I'm taking the time to commend Mr. Harilal for the sympathetic way in which he resolved my case, and the way he empathized with me. Thank you.

Since being a Bulb customer I have always been very happy with the service provided. As my electricity supplier they always demonstrated such willingness to help and resolve issues when I had them, which wasn't often. Their customer service is excellent. With the government payments they credited my meter on time every single month which I was extremely grateful for. Topping up online is so easy and fast.

Absolutely awful. Switched to bulb a few months ago and I’ve never been so poor in my life. £30 every two days despite being super careful with my electric. I topped up £40 last week and £20 immediately disappeared. Topped up again and £30 usage in 1.5 days, the £10 emergency has somehow disappeared? Every time I call they put me on hold and then hang up. Please avoid, they’re obviously trying to take advantage of the current cost of living by stealing money from customers. Going down the legal route.

Terrible customer service they seem bored when you are talking to them on the phone when you tell your problem they not quite concern i don't know if I get my refund back from them.

Good customer service
Good service in case of problems

Every time I've had a problem the team at Bulb have been amazing. Including sorting me out some emergency credit when my top up card started playing up. Its the little things like when they email me to make sure I'm okay or need help regularly. Such a shame they've had to be taken over. The customer service is amazing!

I get a new smart meter , and my money just disappeared from my old elecricity meter. Siemens enginee said I will get back . I looking forward to get it

A week before Halloween 2022 I reported that my home display smart meter was broken. I went through the tech stuff with over 3 people; each concluding that it was indeed broken and a replacement was being issued. I have been in contact since at this still hasn't happened and mysteriously my bills are huge and I can't monitor it. Now, they're asking me to go through all this again and send more pictures because they can't find them. Why aren't they just replacing it? Why has my replacement that I was promised last year not been sent?

I'm exasperated with this company, honestly. Going in circles. It's really getting to me. I wish I never took their advice and got the smart meter.

Terrible Terrible service Had a smart meter pay as you go put in 24th April 10 days ago and I have since put £270.00 in Top ups Im going out on my mind with worry I have no money left To Top up Before I had This meter put in I never had this problem Send 3 Emails and no one Answers No one is helping me The lady on the phone said I may have a problem with my appliances how strange this has only happened since I put my meter in Disgusting service Don’t know what to do as no one is helping me

A breath of fresh air in the energy market. Helpful, open and honest and present simple straight forward billing.

Electric meter running fast causing a high bill, we had a siemens engineer confirm this.

Been 3 months and all i get is constantly cut off on the phone or told they have no record from siemens test (which bulb organised)

Very unprofessional and poor customer relations.

I want a manager to ring me immediately this is the last time I am putting up with this nonces from your company spoken with a lady called accila who was so rude on the phone to me and lied to me about stopping the money your taking from my monthly payments from universal credit for a property I do not live in robbing me in broad day light of money monthly this is not on I want manager to contact me immediately before I take this to the police and courts as u never want to get this resolved I want to be contacted today or I promise u there will be huge massive repurcutions after today with the law against u there's no form to upload details u was ment to ring me last time after doing this and u never did ring just continued yo Rob me of my money

Absolutely no complaints at all,keep you well informed