Brookfieldcomfort Anmeldelser 

80
TrustScore 4.5 av 5

4,6

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Happy customer I ordered a pair of Birkenstocks in the sale, absolutely zero problems with the process, price or product. Thanks!

Vurdert til 5 av 5 stjerner

Great comms and swift service. Issue (my wrong choice of Birkenstocks) was resolved with no fuss. Polite, professional and friendly interactions with Summer. Many thanks.

Vurdert til 3 av 5 stjerner

I ordered a pair of size ten shoes and they arrived promptly. However, they seemed far too large when I checked them against some other size ten shoes they were clearly a lot larger. They were labelle... Vis mer

Vurdert til 5 av 5 stjerner

I ordered a pair of Birkenstock sandals that were a very good price in the sale. I was notified two hours later that the sandals had been dispatched and I have received them today, less than two days... Vis mer

Informasjon om virksomheten

  1. Butikk for motetilbehør

Skrevet av virksomheten

Brookfield Comfort is not the right fit for customer's looking for throw away fashion. Multiple purchase motivation, for cheap items used just once does confuse us to be honest. The product materials need to be sourced, workers spend time putting them together, and sometimes in awful conditions. Then you have the transport between oceans and roads. They have their place with customers and businesses, but that's not for us. Our customers order online freely, knowing they can be returned easily, if not suitable. But with full intention to use them more than once, and fully enjoy all their benefits and comfort.


Kontaktopplysninger

4,6

Enestående

TrustScore 4.5 av 5

80 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 100 % av de negative anmeldelsene sine

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4,6

Alle anmeldelser

(80)

46 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Incorrectly sized crocs

Incorrectly sized crocs. Sent several emails to customer service, whom were very rude with their replies and unhelpful. I wouldn’t use or recommend them again.

31. juli 2025
Logoen til Brookfieldcomfort

Svar fra Brookfieldcomfort

Hi Angie,
We’re sorry to hear you weren’t happy with your purchase. The Crocs were dispatched in the UK size ordered (UK 5), which is marked with the US size on the sole. We understand that sizing can be confusing, and we always aim to help clarify this for our customers. We’ve reviewed our email exchanges and are confident our replies were courteous, but we’re sorry if they came across otherwise. If you’d like, we’re happy to discuss this further to find a resolution.

Vurdert til 1 av 5 stjerner

Do not buy from this company as they do not respect consumer rights

UPDATE: The response below from Brookfield is nonsense. I’ve simply been wearing the sandals day to day. I’d understand if I’d been mountain climbing or trekking but they’ve just been used to walk on pavements and the beach, which - I assume - is what they were actually designed for.

I bought a pair of Birkenstock EVA sandals on June 19th. I have worn them for general use, as would be expected for a pair of summer sandals. A crack has appeared in one of them, which is unreasonable after only 6 weeks of normal wear.

I contacted Brookfield, sent photos, and requested a replacement pair, an entirely reasonable request in line with my statutory rights. They responded to say that the sandals had been heavily worn - what this even means I don’t know. They rejected my request for a replacement. I objected, again requesting a replacement. They then contacted me to say they’d given me a credit note, but for only 50% of the amount I originally paid. This is a fundamental breach of my consumer rights. I am entitled to a replacement pair.

Consumer law states: After 30 Days (Up to Six Months): You can request a repair or replacement of the goods. The retailer typically gets one chance to repair or replace the item; if the fault persists, you can then request a refund

28. juli 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Brookfieldcomfort

I understand your frustration but it is not a reflection of either the shoes or our store. The photos indicate extensive use, and although there is consumer protection of rights, which is a valuable resource in this country, this isn't one of those situations unfortunately.

Vurdert til 5 av 5 stjerner

Choice of sizes, price and response

Good prices, quick response to a query, arrived on time. Great choice. Just be aware that packages are sent via Royal Mail and need tracking if you are time constrained. Otherwise, use the 24 delivery which costs a little more but gives greater peace of mind.

27. mai 2025
Vurdert til 5 av 5 stjerner

What an excellent company

What an excellent company - I made a mistake with my order and they were so kind about sorting it out. Would definitely use again.

22. april 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Brookfieldcomfort

Thank you so much

Vurdert til 1 av 5 stjerner

Avoid

Avoid! Purchased a pair of desert boots late last year. Didn't wear for a while as they're not winter shoes. Have now worn about 6 or 7 times and the heel has come away from the sole Their response to me - Because the order is pass our 30 day return window and the shoes have been worn there isn't much we can do in this situation. Appalling quality matched by the customer service.
Shabby response. Shoes should not fall apart after regular wear let alone minimal wear. I will pursue this via my credit card provider as this is unacceptable.

11. april 2025
Anmeldelse skrevet uten oppfordring
Logoen til Brookfieldcomfort

Svar fra Brookfieldcomfort

Sorry this has happened, but after review I can see these boots were purchased for £35.20 at the beginning of November, which is nearly 6 months ago from today. Although you may have only just started wearing them, they have been worn more than once and we need to draw a line somewhere. This is why the team rejected your refund request unfortunately.

Vurdert til 5 av 5 stjerner

Great customer service

Great customer service. I received an email informing me that the size I ordered was no longer in stock, then asked if I would like to try the next size which I did, my boots arrived a few days later, and they fit. Most companies would have just told me they were no longer available and left it at that. I would definitely recommend this company 👌

4. mars 2025
Logoen til Brookfieldcomfort

Svar fra Brookfieldcomfort

Thank you. Appreciate you custom and feedback.

Dette er Trustpilot

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