Ordered product 10 days ago and still not received it. Can’t contact them either by phone or email. Tracking number not recognised by DHL Bought British thinking I would have a speedy delivery but... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
DO NOT USE THIS COMPANY. The pillows arrived too late to be used. When I tried to organise a return and refund I could not get hold of anyone. An invalid phone number listed, no replies to emails or... Vis mer
I didnt set my expectations very highb but after the first night to wake up without a knot in my neck was a surprise. I'm a very restless sleeper which means I turn and shift during the nigh between d... Vis mer
Having had a Tempur pillow for many years, which had seen better days. I was very sceptical about getting a new pillow. Having seen several makes of these “Contour Relief Pillows” which looked comfort... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
The British Pillow Company™ is a UK-based wellness brand dedicated to helping people sleep better, live better, and wake up pain-free. We specialise in premium-quality orthopedic pillows and travel neck pillows designed with advanced ergonomic support and luxury comfort. All our products are crafted with care using high-grade memory foam and tested for real-world results. Whether you're a side, back, or combination sleeper, our pillows are designed to provide personalised comfort and help relieve common issues like neck stiffness, shoulder tension, and poor posture. We’re proud to serve thousands of happy customers across the UK and beyond—always with fast delivery, thoughtful service, and a 30-night sleep trial for peace of mind. At The British Pillow Company™, better sleep isn’t a luxury—it’s a necessity.
Kontaktopplysninger
ASHTON-UNDER-LYNE, OL70PT, ASHTON-UNDER-LYNE, Storbritannia
- support@britishpillow.co.uk
- britishpillow.co.uk
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Dreadful customer support. None.
I want to return the pillows as they.re just not working for us. I’ve emailed 3 times and left a phone message (just goes to answer machine with no mention of the company). Absolutely no response. I’m wary of just returning them without contact but I may have to, and will I actually get refunded - who knows!
Great night's sleep…
Since having this pillow I haven't suffered from the neck pain I did before. I sleep much better & don't wake up so often in the night.
The pillow although softer than most…
The pillow although softer than most I've not found it particularly helpful with my neck problem. I'm sure it's suits some people but unfortunately not me. The pillow case is fine.
Neck pain decreased.
The pillow took a little while to get used to but it has totally transformed the way I sleep. The constant neck pain has decreased significantly.
Very comfortable
Very comfortable. Supports my neck. Suffer with cervical spondylosis so need a supportive pillow.
Pillow isn’t as robust as expected…
Pillow isn’t as robust as expected the case seems too big for filling. However there is a difference in husband’s sleeping so long as he remains within the confines of the pillow!
I still haven't got my pillow although…
I still haven't got my pillow although i got an email saying it was delivered.
I'm not happy with this and no one replies to my emails.
Christine Holmes
Awful pillow.
Delivery was very quick. The pillow is awful. Made my neck and shoulder pain worse. Gave me earache and a headache. I tried for 3 nights but have given up.
Very soft not much support my old one…
Very soft not much support my old one is bit sturdier but time will tell
The pillow wasn't as large or high as…
The pillow wasn't as large or high as the images suggested slightly disappointed to be fair.....
I have arthritis in my neck and always…
I have arthritis in my neck and always have pain and take lots of painkiller meds.
Was doubtful but thought I’d give the pillow a try.
Don’t normally leave feedback but am very impressed.
I now wake up most mornings without pain, unfortunately doesn’t last all day but is so much better.
I would recommend anyone with neck pain to try these pillows.
DO NOT BUY FROM THESE PEOPLE!!!!
DO NOT BUY FROM THESE PEOPLE!!!!
THE PILLOWS ARE CHEAP AND SMELLY AND HAVE CAUSED ME ABD MY PARTNER TO HAVE NECK PAIN. THERES NO RETURN AS YOU CANNOT CONTACT THEM THEIR EMAIL DOES NOT EXIST!!! ITS A SCAM WASTED £60
Great purchase!
Great price and first pillow in a long time that hasn't given me neck/headache to back of skull on waking!! I'm really pleased
Deceptively clever
Prompt delivery. At first the pillow seems to squidgy and quick to recoil but it firms up over a couple of days.
Am now waking pain-free from first night.
Unfortunately I’ve not received my…
Unfortunately I’ve not received my order and not had any communication to explain what’s happened!
Ordered 19th Sept with express delivery…
Ordered 19th Sept with express delivery (thinking at most couple working days), it's cirrently 29th Sept and order has still not arrived.
Pillow woes
The pillow purchased last week is not as described, it is soft memory foam that gives no support, attempted to use , but gave in after two nights, company isn’t responding to emails or phone calls to initiate a return , all in all poor customer care . The same type of pillow is available elsewhere for a cheaper price
Having had a pain in my neck for about…
Having had a pain in my neck for about 5 months I decided to order from you as you were “a British Pillow Company” I naively presumed the pillow was made in the UK so was quite dismayed that when it did arrive after a couple of weeks the “instructions” on the wrapping were in Chinese. Anyway putting that aside I tried the pillow for 7 days and decided this wasn’t the answer I needed so contacted you to ask for return instructions as stated on your page, I am still waiting 2 weeks later.
It’s a miracle pillow
My partner wakes every morning with a bunged up nose and wheezing in his chest he snores really bad and this is keeping me awake I don’t think we’ve had a good nights sleep for years I now wear ear plugs to help me sleep which are not the most comfortable….he has moaned about every pillow I have ever bought and believe me there’s been a few….so I saw the advert for this butterfly shaped pillow and thought what have I got to loose….yes it’s quite expensive but believe me it’s worth every single penny I bought us 1 each and I didn’t hold out much hope of it working but even after the first night he had slept right through his snoring was a lot quieter and his chest/nose was a lot clearer and yes I also noticed the difference….i asked him how he slept and he replied ….very well I didn’t wake up at all and I feel so much brighter than normal…. Im calling it my miracle pillow and fully recommend it to everyone so if your thinking about it ….just do it you wont be disappointed
Amazing pillow
Was skeptical about this pillow as I have tried so many different types with no effect. Have only been using this a few days, but it’s amazing. I am getting to sleep quickly, sleeping soundly, and waking up without a headache. Neck pain is much better. So comfortable- I am a side sleeper and it really supports my neck. Would definitely recommend. Lovely soft fabric on the pillow case.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.








