Britishelegance Anmeldelser 5

Ordered a denim jacket for my wife, described on their website as 'high quality'. It wasn't - it was cheap, badly made and unacceptable. They required us to return it China, at our expense. If it was a UK firm I would have gone to court but pointless as they are Chinese - which they go to considerable lengths to disguise. Very disappointing indeed, don't be taken in by an alluring web presence!

Please do not buy anything from this company calling themselves British Elegance . I was so shocked and disappointed at the quality of a coat advertised . I paid £44 and when the so called coat arrived it was a creased piece of material cut into a shape of a coat with 2 buttons . Not the coat I ordered and so small even if it was the coat I ordered it wouldn’t fit the smallest of people . Advertised the coat on a tall model . Asked for a refund and they said they believe the coat is a true reflection of their advert which it’s clearly not . They said I have to pay for postage back to China if I want a refund . This means a coat not fit for purpose and clearly misleading the customers on quality is going to cost me more money . What a scam please avoid .

Goods ordered 3rd April - processed 2 days later and received 2 weeks later.
Wrote to them saying comes up small, they sent a chart to get out of a refund, but all aspects are 6cm shorter than their charts. Now they are not replying after 3 chases, so have contacted my bank.
Extremely poor customer service/delivery times and wanted at least £13 to return my goods!!!

The website looked genuine. I placed an order and the item never arrived. There was no response to my emails or telephone calls at all. It looks like a scam set up. Credit card company refunded my money.

What ever you DO NOT buy from this website you are buying cheap Chinese products. I bought some leather boots that stated in numerous places on the website that they were quality leather but what arrive three weeks after purchasing was plastic cheap boots from China. They have accepted a return but the cost to return to China is expensive. THIS IS NOT A UK COMPANY. you could buy better quality and a less than half the price from Temu or Shein!