Excellent end of tenancy clean – deposit returned with no issues I booked Brilliant Cleaner for an end of tenancy clean and the whole experience was smooth from start to finish. The booking proces... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Charlotte and Dillon were super helpful on two properties they cleaned, they performed deep cleans at high standard and also performed tasks that were not meant for the deep clean such as change batte... Vis mer
Selskapet har svart
An outstanding company on all levels. Darren and his team followed behind the removal company before we left our home, leaving it ready to walk straight into. I shall definitely be making use of their... Vis mer
Selskapet har svart
As a client over the past 3 years, I am very happy with the level of service provided. The regular bookings have helped keep my flat much cleaner than I could manage for myself! Any minor issues... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
"Don't Stress, Leave Us The Mess!" Home and Business Cleaning Service. Offering a range of services from standard Weekly cleaning, Deep Cleaning through to End of Tenancy Cleaning and all the inbetweens.
Kontaktopplysninger
London, Storbritannia
- 0800 614189
- Cleanerbrilliant@gmail.com
- brilliant-cleaner.com
4,6
Enestående
192 anmeldelser
Har svart på 50 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent end of tenancy clean
Excellent end of tenancy clean – deposit returned with no issues
I booked Brilliant Cleaner for an end of tenancy clean and the whole experience was smooth from start to finish. The booking process was easy, communication was quick, and the team arrived exactly when promised.
The cleaners were friendly, professional, and paid great attention to detail. The oven, bathroom, kitchen cupboards, skirting boards, and carpets all looked amazing once they finished. The flat genuinely looked better than when I moved in.
What I liked most was that it felt like they really understood what letting agents and landlords expect during checkout inspections. Everything was left spotless and well presented, and I had no issues getting my deposit back.
Very reliable service, fair pricing, and excellent results. I would definitely use Brilliant Cleaner again and highly recommend them to anyone needing end of tenancy or deep cleaning in London.
12. april 2026
Anmeldelse skrevet uten oppfordring
SERVICE NOT DELIVERED &REFUND NOT HONOURED
I’m very disappointed with my experience with this company.
On the day of the booking, one of the cleaners did not attend due to an internal issue, which meant the full service I had booked could not be completed. While I understand that emergencies happen, this was entirely outside of my control.
Initially, I was offered a refund if I chose to cancel, which I appreciated. However, this offer was later withdrawn after I allowed the cleaner who did attend to stay and complete part of the job.
The service provided was not what was originally agreed, yet a refund was refused. This felt inconsistent and unfair, especially as the situation was caused by their own staffing issue.
Although they waived a small remaining charge, this does not change the fact that the agreed service was not delivered in full and the initial refund offer was not honoured.
Unfortunately, based on this experience, I would not recommend their services
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brilliant Cleaner
Dear Luke,
We’re sorry to hear you felt disappointed and appreciate you sharing your feedback.
On the day of your booking, one of our cleaners was unfortunately unable to attend due to a genuine last-minute medical emergency. As soon as this arose, we provided several options to ensure you were supported — including a full reschedule, a full refund if you preferred not to proceed, or continuing with one cleaner. We also offered to extend the appointment to allow the full scope of work to be completed.
You chose to proceed with one cleaner for the scheduled duration.
Following the visit, a refund was requested. While this was outside of the options initially agreed, we still processed a refund as a gesture of goodwill.
We always aim to be fair, transparent, and solution-focused, particularly in unexpected situations, and we’re sorry that this experience did not meet your expectations.
We wish you all the best moving forward.
Kind Regards,
Customer Experience Team
Brilliant Cleaner
Brilliant Cleaner gets the job done and it’s all in the name 😊
Hello Maisie
Thank you for inviting me to give some feedback. I’m so glad I chose Brilliant Cleaner we’ve not had a regular cleaning service before and have not been disappointed. Alaina was wonderful! She’s an asset to your company. Very respectful, pleasant, efficient and hard working. Please could you send her again! She did an amazing job, in just three hours. The place looked so fresh and clean. I also like your booking system it’s so straightforward and no hidden costs. You’d be surprised at the amount of faff and hidden costs some other cleaning companies have. Simple and straightforward and an easily navigable website and responsive, pleasant email communication and customer service is what drew me to your company. I look forward to continuing to use your cleaning service.
Warm regards
23. mars 2026
Anmeldelse skrevet uten oppfordring
Sarah and Ali was friendly and polite…
Sarah and Ali was friendly and polite they come on time and finish on time highly recommend it
18. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brilliant Cleaner
Thank you very much Zanko for your kind feedback — we truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that Sarah and Ali made such a positive impression and that everything went smoothly, from arriving on time to completing the service as expected. It’s always great to know when our team’s friendliness and professionalism are recognised.
Your recommendation means a lot to us, and we’ll be sure to pass your kind words on to Sarah and Ali — they will be very pleased to hear it.
We look forward to assisting you again in the future.
Kind Regards,
Customer Experience Team
Brilliant Cleaner
I use the deep cleaning see a few time…
I use the deep cleaning see a few time and always brilliant results.
30. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brilliant Cleaner
Thank you so much Ahmed for your kind words — we really appreciate your continued trust in our deep cleaning service. We’re delighted to hear you’ve had brilliant results each time.
We look forward to assisting you again soon.
Kind Regards,
Customer Experience Team
Brilliant Cleaner
Brilliant from first spray on my…
Brilliant from first spray on my kitchen to the whole home it was amazingly clean and fresh my home
18. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brilliant Cleaner
Thank you so much Matin for your lovely feedback — we’re delighted to hear that you were happy with the results from the kitchen right through to the whole home. It’s wonderful to know your home felt clean and fresh after the visit.
We truly appreciate your support and look forward to assisting you again.
Kind Regards,
Customer Experience Team
Brilliant Cleaner
Very professional and polite ladys they…
Very professional and polite ladys they made my home really nice and clean before i move in
17. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brilliant Cleaner
Thank you Salam for your kind feedback — we’re really pleased to hear that the team helped make your home nice and clean before your move-in.
It’s great to know you found them professional and polite. We wish you all the best settling into your new home, and we’d be delighted to assist you again in the future.
Kind Regards,
Customer Experience Team
Brilliant Cleaner
I looked for last minute end of tenancy…
I looked for last minute end of tenancy cleaning they accommodate me a slot I was worried is not gonna go will as I had bad experience with cleaning companies but brilliant got it done professionally I will use them again in future
22. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brilliant Cleaner
Thank you Aram for the Brilliant review! We really appreciate you taking the time to write it.
We’re incredibly happy that we were able to accommodate your last-minute end of tenancy clean and give you the peace of mind you deserved — especially after having bad experiences with other companies in the past.
It means a lot that you would choose us again in the future, and we’ll always be here whenever you need us.
Kind Regards,
Customer Experience Team
Brilliant Cleaner
Grate cleaning from Sarah and kamala…
Grate cleaning from Sarah and kamala professional cleaners I highly recommend them
18. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brilliant Cleaner
Thank you Ahmad for the Brilliant review!
We’re delighted to hear that you were happy with the cleaning service.
The team will be glad to know that their hard work and professionalism left such a great impression.
Thank you for highly recommending us. We truly appreciate your trust and look forward to helping you again whenever you need cleaning support.
Kind Regards,
Customer Experience Team
Brilliant Cleaner
Cleaning was really professional with…
Cleaning was really professional with sarah she made my home realy clean and mange to do it with 5 hours booking
15. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brilliant Cleaner
Thank you Kosy for the Brilliant review!
We’re very happy to hear that you were pleased with the cleaning service.
The team will be thrilled to know that her professionalism and hard work made such a positive impact on your home. It’s great to hear that she managed to complete everything within the 5-hour booking while delivering an excellent standard.
Thank you for choosing Brilliant Cleaner — we truly appreciate your trust and support, and we’re always here whenever you need us again.
Kind Regards,
Customer Experience Team
Brilliant Cleaner
highly recommend brilliant cleaning…
highly recommend brilliant cleaning they moving company moved my home and brilliant cleaner got my end of tenancy done with high quality service
22. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brilliant Cleaner
Thank you Mohammad for the Brilliant feedback!
We are delighted to hear that both Brilliant Removals and Brilliant Cleaner were able to support your move and end-of-tenancy clean with the high-quality service you expected.
We truly appreciate your recommendation and are always here whenever you need moving or cleaning services again.
Kind Regards,
Customer Experience Team
Brilliant Cleaner
amzing cleaning company 4bed deep clean…
amzing cleaning company 4bed deep clean and got done with the time was giveing.
4. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brilliant Cleaner
Thank you Saed for the wonderful feedback!
We’re delighted to hear that you had an amazing experience with our cleaning company. Completing a 4-bed deep clean within the allocated time is something our team takes great pride in, so we’re very happy to know we met your expectations.
Your feedback means a lot to us, and we truly appreciate you choosing Brilliant Cleaner for your home cleaning needs. We’re always here if you need us again in the future.
Kind Regards,
Customer Experience Team
Brilliant Cleaner
Highly recommended fantastic guys went…
Highly recommended fantastic guys went out they way to make my cleaning done in a right way as I had loads of requirements
4. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brilliant Cleaner
Thank you Ahmed for the Brilliant review and the recommendation!
Our team is always happy to go the extra mile, and it’s great to know the cleaners made sure everything was done exactly the way you wanted — especially with the additional requirements you had.
Your satisfaction means a lot to us, and feedback like yours motivates our cleaners to continue delivering high-quality service every time.
We truly appreciate your trust in Brilliant Cleaner, and we’ll be here whenever you need us again.
Kind Regards,
Customer Experience Team
Brilliant Cleaner
Fantastic job professionals with…
Fantastic job professionals with cleaning services highly recommende they end of tenancy cleaning
29. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brilliant Cleaner
Thank you David for your wonderful 5-star feedback! We’re pleased to know that you found our end of tenancy cleaning service professional and up to your expectations. Recommendations like yours mean a great deal to our team. We truly appreciate your support and look forward to assisting you again in the future.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
I been using this company for 1 years…
I been using this company for 1 years always professional with cleaning they employs are really polite
2. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brilliant Cleaner
Thank you Adam for being a valued customer over the past year! We’re so pleased to hear that our cleaning team has consistently delivered a professional service and shown politeness throughout. Long-term trust like yours means a great deal to us, and we look forward to continuing to keep your space sparkling clean.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Top cleaning service
Good value for money and professional at cleaning services definitely will use them again.
31. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brilliant Cleaner
Thank you Delshad for your wonderful feedback! We’re delighted to know you found our cleaning service professional and of great value for money. Hearing that you would use us again means a lot, and we look forward to serving you in the future.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Friendly professional and friendly…
Friendly professional and friendly cleaners deep clean was brilliant thanks guys
28. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brilliant Cleaner
Thank you so much Hussan for your kind words! We’re glad to hear you were happy with our friendly and professional team, and that the deep clean met your expectations. Feedback like this inspires us to keep delivering brilliant results every time.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Alreet Job
The two men that came did a great job. They were very efficient, quick and kind. Very satisfied with the work done .
28. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brilliant Cleaner
Thank you Korsh for your lovely feedback! We’re pleased to hear our team delivered an efficient, quick, and kind service that left you fully satisfied. Your appreciation means a lot to us, and we look forward to helping you again soon.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Good Cleaning Service have use them for…
Good Cleaning Service have use them for 12 month
25. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brilliant Cleaner
Thank you Luiz for the review!
We truly appreciate your continued trust in our cleaning services over the past 1 year. It means a lot to us to have loyal customers like you, and we’re delighted to know that our team has consistently delivered good service every time.
We look forward to keeping your home spotless for many more months to come!
Kind Regards,
Customer Experience Team
Brilliant Cleaner
Brilliant service polite and pro
Brilliant service polite and pro
13. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brilliant Cleaner
Thank you for your kind words. We’re glad to hear you were happy with our brilliant service and found the team polite and professional.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.