Ordered a Superking Titan deluxe topper, on Saturday. It arrived on Sunday. Seriously impressive service. Aired the topper as advised; and then used it. I bought it to lengthen the life of an orig... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
User friendly website with good amount of information about products, easy to use and order, updates about the delivery from Brightr and courier, item well packaged and protected. Very little smell... Vis mer
If you don't want to waste your time and money, don't deal with this company. I ordered a pillow in February which came with two snags on the case and a terrible chemical smell. After going through a... Vis mer
Selskapet har svart
Ordered two pillows and after leaving them to loft up tried one out, very comfotable though later had to air the filling to evaporate the chemical odour...sorted.
Informasjon om virksomheten
Skrevet av virksomheten
At Brightr, our mission is simple: to help you achieve a better night's sleep. We understand the importance of a comfortable and supportive pillow, which is why we have carefully designed our pillows to provide exceptional comfort and promote restful sleep. With a focus on quality and innovation, we strive to create pillows that cater to different sleep preferences and needs. Whether you're a side sleeper, back sleeper, or stomach sleeper, we have a pillow that can help enhance your sleep experience. But our commitment doesn't stop at product excellence. We also prioritize customer satisfaction. We value your feedback and continuously strive to improve our products and services based on your input.
Kontaktopplysninger
Storbritannia
- hello@brightrsleep.com
- brightrsleep.com
Har svart på 93 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great customer service
Great customer service, prompt delivery and good communication throughout. Would highly recommend if considering products from Brightr.
Great mattress topper
Great mattress topper. Easy to order and arrive quickly.
Dippy!
Bought refurbished topper to try out at cheaper price. It has dipped after 12 days on top of brand new flat mattress! Bought to make softer. They give no reasonable response to why this has happened and closed case! Unbelievable. Please don't chance it. I have a better memory than the foam.
The delivery, great product
The delivery was very smooth and fast. The bed topper we chose is excellent. It definitely helped with our back aches! our mattress was too soft for us, so rather than buying a new mattress, we chose to buy a Brightr topper! win win.
Great product and very quick delivery.
Great product and very quick delivery. For order #BR202046503 Mattress topper for small double. Quality excellent, easy to fit and very comfortable. Would highly recommend this company.
Products are as described and they…
Products are as described and they arrived on time.
Quality is good, service is good.
I am very pleased with my purchase
I am very pleased with my purchase, it’s very comfortable and is helping with my painful hips. I just have a couple of comments, it really needs to be aired as the smell of a new product does linger somewhat and, because of its thickness a very deep fitted sheet is needed. I know you suggest purchasing this from yourselves, but I don’t want a waterproof (ie plastic sheet) to sleep on.
My pillows were delivered very quickly
My pillows were delivered very quickly, very well packaged too. Very good experience!
Good quality topper
Good quality topper. Amazing prompt delivery.
Return card enclosed- very reassuring.
Easy to use website and service
Easy to find the sort of topper I wanted. Easy to use website and make payment and the delivery time was outstanding. Have slept for the last 3 days on the new topper and it is the best sleep I have had for some time. Thank you.
Happy with the pillows just as I wanted.
Flat as a pancake
These pillows are awful as with the customer service. My daughter brought me two (two were on a deal) as a birthday gift she clearly got sucked in by the reviews. These are just terrible, real rubbish quality. They look all fluffy but as soon as you put your head on one it goes as flat as a pancake. I’ve even added all the extra stuffing provided and that isn’t much that is provide if honest. That’s why there is always an offer on two pillows as one is just useless. We decided we were going to send them back which you have to jump through hoops to get through to enable this. There is an option of having a 30% refund and keeping the pillows which we thought might be the better option of trying to make one good pillow out of the two. We choose that option and waiting for a response customer service took ages to respond in which they then sent a returns label. Why on earth are you offering the 30% refund option then not honouring it? We have had to contact customer service again to state this is not the option we choose. We don’t want the hassle of trying to return two pillows! So we will wait another week now until they get back to us that’s even if they do. This saga just keeps dragging on and on. Live chat is also useless that just constantly tells you to email customer service again. Ruined birthday gift.

Svar fra Brightr® Sleep
Re: no reply to email or contact number for them
In response to your reply today from my review yesterday, my order number was #BR202042483. I detailed this within the returned package along with my address, date of order and date of return. I also emailed you with proof of return receipts. I am baffled how this has not been received and processed when sent to the correct address provided in return instructions?

Svar fra Brightr® Sleep
Great Products with Smart Delivery
The item was quickly delivered by a courier to my neighbour. The only issue was the packaging which was pierced open at two spots on the parcel but did not affect the original box of the product.
Absolutely great
Absolutely great, I have ordered mattress topper and it’s wonderful also delivery was very quick. Great service
Hi I bought the king size topper first…
Hi I bought the king size topper first and it has been a game changer for my bad hip and knee , no more pain killers at bed time and sleep so much better so I also just got a single topper and I’m so happy with them and delivered super quick thank you so much . Great product
Very comfortable
We had a topper on our bed but I was waking up aching & from the first night we slept on our new one I woke up no aches at all so I would definitely recommend this one.
Mattress topper
Excellent service delivered in 24 hours as promised So far really pleased with my topper gives firmness but excellent comfort . Seems to be helping with my back problems but early days yet hoping for more
Was skeptical to begin with
Was skeptical to begin with, a product which i do not knew the name, or if anyone had any information about the pillows.
But since i got them, love the quality, shape and head alignment and design.
Had a better sleep since i got it.
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