Ease of access to the storage unit, a full detailed email on the first day including an access code and YouTube videos to watch to answer any questions and trolleys to help with unloading your car o... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We have hired a storage unit for our furniture during a house move and refurb project. We found the whole operation easy from initial enquiry to hiring a Luton van for removals. Staff were always poli... Vis mer
Selskapet har svart
Tom helped brilliantly with all my queries. Excellent PR and communication. Decided to rent a long thin storage container in Farnham rather than Alton and Tom had it cleaned and ready for me today for... Vis mer
Selskapet har svart
I recently used Brant Self Storage and had an excellent experience from start to finish. Tom, who assisted me, was outstanding. He took the time to show me around the site, explained everything cle... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Brant Group Self Storage has grown from strength to strength since the company was started in 2007. The company was started when a gap in the market was seen and as there were very few self storage providers in the surrounding areas of Hampshire. Since then the company has grown and added more locations, as well as constantly making improvements to our current sites. With a wealth of experience in the storage industry, you can be assured of a committed team with expert knowledge to help you choose the right storage unit in a convenient area that suits you. All of our sites are secure with CCTV, which is monitored 24/7 by our own private security.
Kontaktopplysninger
Basingstoke Road, Alton, GU34 4BH, Hampshire, Storbritannia
- 01420 83124
- info@brantselfstorage.co.uk
- brantgroup.co.uk
4,8
Enestående
182 anmeldelser
Har svart på 75 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Super friendly
Really friendly and super helpful in getting the right storage.
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brant Self Storage
Thank you for your review!
Jeanette in particular was super lovely…
Jeanette in particular was super lovely and helpful to deal with but I can also say that other members of the admin team have been as pleasant and efficient , well done to you all.
22. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brant Self Storage
Thank you for your review, Frederick! Please don't hesitate to reach out if you need anything in future.
Help given when it was so needed
I needed a place to put our camper ASAP, so builders can convert our garage to a wet room+bedroom. Jeanette worked really to help us and find us a slot. Jeanette and the team at Brant are just the best!!! Thank you so much!
21. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brant Self Storage
We are so pleased Janette was able to help during a stressful time.
Janette has been amazing
Janette has been amazing. Made the whole process incredibly straight forward. Thank you
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brant Self Storage
Thank you for your review!
Safe and clean for a year
Furniture in storage for over a year. Clean and safe, no sign or smell of damp safe from insects or rodents easy to access at any time.
5. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brant Self Storage
Thank you, Caroline. We take pride in ensuring our facility is 5 star!!
A big thank you to Janet for setting me…
A big thank you to Janet for setting me up and organising a storage space, it was a a quick, easily understandable process and all questions were answered in great depth
16. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brant Self Storage
Thank you, Nathan. We will be sure to pass your fabulous feedback to Janette!
Easy booking
Really easy to book. Quick phone call with Tom and sorted it all out including removal help, storage and insurance.
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brant Self Storage
We are pleased that Tom helped you find a suitable solution. Thank you for choosing to store with us!
Ease of access to the storage unit
Ease of access to the storage unit, a full detailed email on the first day including an access code and YouTube videos to watch to answer any questions and trolleys to help with unloading your car or van, saves lots of heavy lifting although do bring a padlock as you need one
The units are clean and ample amount of room in your container
You won’t be disappointed renting a container here
7. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brant Self Storage
Thank you so much for your kind review and detailed feedback. We are really pleased to hear that you found the move-in process straightforward and that the access information and trolleys helped make things easier for you. We truly appreciate your recommendation and thank you for choosing Brant Self Storage.
100% service, both helpful and courteous.
A very pleasant telephone manner & extremely helpful
member of staff, Tom.
28. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brant Self Storage
Thank you for your review, we are pleased you have been happy with our service so far.
Excellent Personal Service
I recently used Brant Self Storage and had an excellent experience from start to finish.
Tom, who assisted me, was outstanding. He took the time to show me around the site, explained everything clearly, and made the whole process straightforward and stress-free. Tom was also extremely helpful, approachable, and clearly very knowledgeable.
What really stood out was his excellent phone manner, professional, friendly, and reassuring, which made a great first impression even before I arrived.
Overall, a very positive experience, and I wouldn’t hesitate to recommend Brant Self Storage to anyone in the area
2. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brant Self Storage
We are so pleased that Tom has helped with your enquiry from start to finish. We will ensure this feedback is passed on.
We have hired a storage unit for our…
We have hired a storage unit for our furniture during a house move and refurb project. We found the whole operation easy from initial enquiry to hiring a Luton van for removals. Staff were always polite and helpful and easy to get hold of. The unit is clean and fit for purpose and the site seems very secure and also clean. I would definitely recommend.
21. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brant Self Storage
Thank you for your fab review, Judy
Lovely talking to a human that walked…
Lovely talking to a human that walked me all the way through everything. Prompt email to say all was good for my unit.Very professional 😀
1. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brant Self Storage
Thank you, we take pride in delivering excellent customer service! Thank you for your custom.
Brilliant service!
Tom was brilliant at explaining my options and answering any of my questions. This is a great service at a brilliant price.
1. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brant Self Storage
Thank you, Carlos!
Great for first time storage users!
Brant Self Storage let me easily change my move in date without any issues. They were very helpful for us as first time storage users, and explained everything well. They answered all of my concerns quickly.
Highly recommend!
25. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brant Self Storage
Thank you for your kind feedback—we’re really pleased to hear you found the process easy and that our team could support you as first-time storage users. If you ever need anything in the future, we’re always here to help!
Excellent communication
Excellent communication. I love that it’s 24 hour access.
28. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brant Self Storage
Thank you for your feedback—we’re glad you’re happy with the communication and that the 24-hour access works well for you. We appreciate your support and are always here if you need anything!
Responsive and communicative
Right from the start I found the staff very informative and helpful. Showed empathy regarding my circumstances. Location was good. The unit was clean when I arrived. Code to the gate was given. Unit was easy to access.
Communication was very good and responsive. Would highly recommend.
28. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brant Self Storage
Thank you for your thoughtful feedback—we’re really glad our team could support you and make the process as smooth as possible during your circumstances. It’s great to hear everything from access to communication met your expectations, and we truly appreciate the recommendation!
Friendly and professional…
Friendly and professional service..thank you Jenna
26. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brant Self Storage
Happy to have helped, Brett! Thanks for your review.
Tom went above and beyond to help me.
Tom went above and beyond to help me.
23. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brant Self Storage
We are so pleased that Tom helped you. Thank you for your feedback!
Staff were very helpful and kind
Staff were very helpful and kind. Particularly Sam!
1. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brant Self Storage
Thank you for sharing your recent experience with Sam, we have passed on this feedback!
Terrible.
Terrible.
Stored motorhome there, so many problems...
1. I put a green tarp on roof as required and they verified was absolutely fine, i reiterated "im going to Africa, so be sure youre happy be fore i leave... they assuredme yes... then 1mth later i got an email to all motorhome owners basically saying "completely wrap your motorhome in green tarp 100% in xxxdays or it will be removed" I was shocked, vecause i couldnt do it as 1000s miles away AND THEY WONT LET YOU AUTHORIZE A FRIEND TO VISIT WITHOUT CHARGING AN ESCORT FEE! So I had to pay them £100s to wrap it for me.
2. Then few weeks later price went up
3. When I finally decided to sell my motorhome initially they wouldn't let a family member access and wanted £/hrs for escorting a stranger... so my buyer was not allowed to view my motorhome.. in the end they accepted my son in law to be registered so he could visit on my behalf but it cost week and I nearly lost my buyer
4. Motorhome sold around 1wk into a paid month. Its Removed from site and now they want another month's rent as didn't give 1 months notice.
5. They intend to and can just to take the money without authorisation.
6. They do not ever phone or talk on WhatsApp its all legel worded type emails based on contract... I guess read every word of contract !
Duration: Sept 2025 to April 2026
Cost £165/mth
There are cheaper places local to here.
I strongly recommend do not use this company, if you do be prepared gor extra charges and only you are allowed to your stuff.
4. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brant Self Storage
Thank you for your feedback. We’re sorry to hear that you were unhappy with your experience, and we’d like to clarify a few of the points raised.
Firstly, in relation to the green tarp requirement, this is a strict condition set by the local council and applies to all motorhomes on site. The requirement is that the vehicle must be fully covered, not just the roof. While we aim to provide clear guidance from the outset, we do periodically reinforce this rule to ensure full compliance across the site.
Regarding access, site security is something we take extremely seriously. When an individual attends without prior authorisation and requests access, we are unable to provide entry codes for obvious security reasons. Once we understood your situation, we did work with you to find a solution by allowing a nominated individual to attend on your behalf, however this required staff supervision, which is why an escort fee applied. This is not a standard service and was offered as a compromise in your circumstances.
In terms of notice, as outlined in our storage agreement, a 28-day notice period is required to end a contract. This applies regardless of when the unit or space is vacated, and ensures fairness and consistency for all customers.
We appreciate that pricing and policy changes can be frustrating, but these are communicated in line with our terms and reflect the operational requirements of running a secure and compliant facility.
We do genuinely try to support customers wherever possible, and in your case made exceptions to assist while you were abroad. We’re sorry this did not meet your expectations, but we wish you all the best moving forward.
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