Brandsgateway Anmeldelser 189

If I could, I would give this company a 100-star negative rating. Their customer service and support are miserable. I paid 3000€ for a website and an annual subscription, and for a whole year I didn't receive a single email from their support team. In the second year, I asked for help again to set up my store and products, because I always had many sold-out items, and they never solved my problem. It was the worst experience I've ever had with a dropshipping company. They are only interested in receiving the money from the monthly and annual subscriptions; after that, they never care about the clients and business partners who invested €3000.
BAD BAD BAD
-100 STARS

Our business subscribed to BrandsGateway to launch an ecommerce store using their product synchronization system. Unfortunately, we’ve been experiencing recurring issues where manually edited product fields such as titles, descriptions, pricing, and categories revert back to the default supplier content during synchronization events. This happens even when those fields are disabled in the synchronization settings.

The issue has affected multiple brands and SKUs and has significantly delayed our store launch. Each time products are carefully edited and published, they are later overwritten during sync, undoing hours of work and in some cases altering live storefront content.

Support has provided explanations related to internal product identifiers and warehouse reintroductions. However, the problem continues. Tickets are often closed quickly, and we are instructed to open new ones, which results in repeating the same context again. There hasn’t been a clear technical resolution or consistent follow-through.

At this point, we are genuinely trying to understand whether this is an isolated experience or if other BrandsGateway users are seeing similar synchronization override behavior.

If anyone else has experienced this, we would appreciate hearing about it.

The platform itself has potential, but system reliability and consistent support are critical when building a business that depends on stable product data.

Don’t trust ! I tried very hard! Most of the time the items were out of stock ! Not good for drop shipping and you lose reputation! Customer orders and when is time to finalise it they say sorry is out of stock ! No sorry and nothing

"I don’t usually write reviews until I’ve truly put a service to the test, and after partnering with BrandsGateway for over two years, I can say with certainty: they are the real deal. If you are looking to build a high-ticket Shopify store that actually scales, this is the partner you want in your corner.

The Longevity Factor
In the e-commerce world, suppliers often come and go, but BrandsGateway has been a pillar of consistency for my business. Over the last 24+ months, I’ve seen their catalogue grow and their technology evolve. Their commitment to sourcing authentic, high-end luxury (Gucci, Dolce & Gabbana, Jimmy Choo, etc.) has allowed me to build a loyal customer base that trusts my store implicitly.

Seamless Shopify Automation
The Shopify app integration is a lifesaver. Even after two years of high-volume updates, the inventory sync remains rock solid. I’ve gone from manually tracking items to a nearly 'set-it-and-forget-it' workflow. Orders are pushed to their warehouse automatically, and tracking numbers are synced back to my customers without me lifting a finger.

Why I’ve Stayed for 2+ Years:
Zero Authenticity Issues: In two years, I have had exactly zero issues with product authenticity. Every item arrives with original tags and impeccable packaging.

Global Shipping Speed: Whether my customer is in New York, Dubai, or Tokyo, BrandsGateway gets the product there in 3–7 days via DHL/FedEx. This level of reliability is what keeps my 'Customer Lifetime Value' high.

Support that Scales with You: Their team doesn't just treat you like a number. Over the years, their support has been proactive, helping me navigate everything from seasonal shifts to marketing strategy.

The Bottom Line: BrandsGateway is an investment, not an expense. If you’re tired of low-margin dropshipping and want to enter the world of high-margin luxury, there is no better way to do it. Here’s to many more years of partnership!"

Customer support is great . We are just starting out so far so good. Looking forward to a great partnership

I am new to Brand Gateway but they provide so much support for getting started and they have been extremely helpful. The product selection is unmatched for the luxury fashion market.

We are very close to launching our new online store, which features an extensive collection of over 17k premium/luxury designer menswear products from Brandsgateway. The process has been surprisingly smooth, largely thanks to the exceptional support from the Brandsgateway team. Seriously, the responsiveness has been top-notch, we get fast, detailed answers every time. The communication is always polite, professional and helpful, whether we have a simple question or need more complex guidance. The Brandsgateway platform itself is solid. Integrating, synchronizing and managing the product inventory is straightforward and efficient. Their product selection is vast and constantly updated, making it easy to establish a unique niche in the premium/luxury fashion market. I can highly recommend Brandsgateway to anyone looking to start a premium/luxury fashion online store.

I’m extremely happy with BrandsGateway. Their service, product quality, and support team have all exceeded my expectations. Everything runs smoothly, and they are always quick to help when needed. As a store owner, I appreciate how reliable they are. Definitely one of the best partners I’ve worked with.

Hola, siempre he tenido una experiencia excelente con Brandsgateway. Hace poco tuve un pequeño problema con la integración, y debo decir que el soporte fue excepcional. Una de sus colaboradoras, Kristina, me ayudó en todo momento y logró resolver el problema en un tiempo muy corto.

Estoy muy contento con la experiencia completa que he tenido con Brandsgateway, y quiero destacar especialmente la ayuda de Kristina, que hizo que todo el proceso fuera fácil y rápido. Sin duda, recomiendo Brandsgateway tanto por la calidad de sus productos como por el excelente servicio al cliente.

una profesionalidad exquisita, una atención personalizada de Emilija, es rápida y eficaz y nos da respuestas rápidas a nuestras dudas del comienzo, muy bien Emilija seguiremos adelante. muchas gracias por tu apoyo.

BrandsGateway has been an amazing partner for my store. Their support team is truly outstanding — always friendly, fast, and willing to help with anything. Emilija has been incredibly supportive, both through live calls and email, making everything so much easier.

The app itself is very intuitive and reliable — products sync perfectly and it’s simple to select and import items. The product quality is excellent, and the variety of luxury brands is impressive.

I also appreciate the webinars hosted by Michael — they’re super informative and give great insights and tips for growing your business. Highly recommend!

It was so kind and informative interview with Ms. Emilija, she is for sure an asset to your brand and amazing brand ambassador.

I would like to take a sincere moment and acknowledge that my thought process about my treatment from BrandsGateway was grossly misunderstood on my initial part. I absolutely hold myself accountable for that. I have since learned that their company does not work in-house on weekends so my response time from them would take longer. Also since we are on different sides of the vast ocean, time zones factor in. I knew that but I inadvertently didn’t apply that when awaiting answers. I had an excellent, detailed, honest discussion and conversation with Tina who is one of the Managers.
She listened wholeheartedly, gave me an opportunity to apprise her of my concerns so as to rectify the situation. I do appreciate that because it is important to be heard and imperative to have resolution. Tina kept it real with me and did so in a light-hearted manner. She also did provide screenshot proof that the agent assigned to meet with me, DID in fact respond to my inquiry . Somehow that message never translated or configure onto my message panel or my spam. Tina also graciously offered to send over information for DS set up because the technical aspect is more intricate and could pose slightly challenging for neophyte Drop Shippers like myself. This was a good training for me. Therefore, I respectfully ask the reading, online community to disregard my previous submissions as they no longer hold weight or take precedence. Thank You Tina. Thank You Trustpilot for allowing me to share that.

Very Satisfied with BrandsGateway. After attending two webinars, I decided to open my Shopify store and chose BrandsGateway as my dropshipping partner. Starting from scratch isn’t easy, but their support, app, and product selection have truly impressed me. I feel I have a reliable partner by my side. I look forward to continuing our collaboration!

​"Great platform and excellent customer service. The products are high-quality, and the communication with the team, especially Kristina, has been very easy and helpful. Very happy with the subscription and I highly recommend them."

I’ve had a great experience with BrandsGateway so far. The platform itself is straightforward to use, but what really stands out is the support team — they’ve been genuinely helpful, quick to respond, and always friendly whenever I’ve needed guidance. It’s been reassuring knowing there’s a team that actually takes the time to help you out properly along the way.

Ich bin in der Startphase und im Aufbau meines Onlineshop und benötige dazu viel Unterstützung vom Support von Brandsgetway, E-Mail Support, Chat-Support und persönlicher Call sowie ganz tolle Tool's über Help-Desk stehen einem zur Unterstützung zur Verfügung. Die Kommunikation ist erstaunlich respektvoll und sehr bemühend von dem Support. Sehr hilfsbereit, das gibt mir ein Vertrauensgefühl um in eine tolle Langjährige Partnerschaft einzugehen. Immer mit dem gesunden Menschenverstand dass wo Menschen sind, feher passieren und als Unternehmen immer du selber das Risiko trägst. ;) Ich freue mich auf die weitere Zusammenarbeit.

A team full of professionals. Everyone have been really helpful with our process. Looking forward working with them.

Good service, Personal and professional attitude

Im just starting with brandsgetaway (3 months now) they are really committed helping me to improve
And giving me advice