brahmaki.com Anmeldelser 1 197

Svar fra brahmaki.com

13. jan. 2025

Hello Anne,

We sincerely apologize for the inconvenience and frustration this situation has caused you. We’ve reviewed your case thoroughly, and we want to assure you that we’ve taken care of the customs fee of 304kr on your behalf.

We deeply regret the oversight that led to this issue and any stress it has caused. Your trust and satisfaction are incredibly important to us, and we’re committed to ensuring you have a smooth and enjoyable experience with Brahmaki.

We also apologize for the delay in responding to your email. This is not the level of service we strive for, and we’re actively working to improve our response times.

Thank you for bringing this to our attention and for your patience while we resolved it. If there’s anything further we can assist you with, please don’t hesitate to reach out directly to order@brahmaki.com.

With love and gratitude,
The Brahmaki Team ❤️

Svar fra brahmaki.com

27. des. 2024

Hello Cecilie,

Tusen takk for din herlige tilbakemelding! ❤️

Det gleder oss å høre at du elsker dine Brahmaki-plagg og bruker dem til alle anledninger. Det er akkurat slik vi ønsker at våre klær skal føles – allsidige og spesielle 🌟.

Vi håper de fortsetter å bringe deg mye glede! Om du trenger noe, er vi alltid her for deg 💌.

Varme hilsener,
Brahmaki-teamet ✨

Svar fra brahmaki.com

12. aug. 2024

Dear Sissel,

First and foremost, we want to extend our heartfelt apologies for the delay with your package. We completely understand how frustrating this situation has been, especially with such important events on the horizon.

As we mentioned in our email, your package was unexpectedly returned to us on August 8th, marked as "unclaimed." It seems it was waiting at the local delivery point for almost a month before being sent back to us. Unfortunately, we don’t receive updates after a package has left our hands, which is why we provide tracking numbers so our customers can keep an eye on their orders. If we had known there was an issue, we would have contacted you right away to prevent this from happening.

The moment we realized your package was returned, we quickly arranged for a new shipping label with DHL, choosing the fastest option available. We sent it back out the very next day, at no extra cost to you, because we truly wanted to make this right. While our terms usually involve a $40 fee for returned packages, we waived it because our priority is your satisfaction.

We’re truly sorry that your beautiful clothes didn’t arrive in time for the weddings. We can only imagine how disappointing that was, and we share in that disappointment, as we would have loved for you to be able to wear our creations on such special occasions.

Sometimes, despite our best efforts, things don’t go as planned. But we believe in making the best of each situation and staying positive and kind-hearted along the way. We hope that this experience, while not ideal, doesn’t diminish the joy of your celebrations.

Thank you for your understanding, Sissel. We truly appreciate your patience, and we’re here for you if there’s anything else we can do.

With warmest regards,
Team Brahmaki

Svar fra brahmaki.com

23. des. 2023

Tack Malin 😍😘❤️

Svar fra brahmaki.com

27. des. 2022

Hej Sissel,
tack för din feedback. Vi ska försöka göra informationen tydligare på vår hemsida. Vi har skrivit här om införtullning samt länkat till en hemsida där man kan räkna ut vad tullen kommer att bli: https://brahmaki.com/kopvillkor/

Har däremot full förståelse för att man inte alltid läser köpvillkoren. Vill även poängtera att alla priser norska kunder ser är ex moms. Dvs den tull ni betalar i Norge är en kostnad ni inte behövde betala till oss, så slutpriset är mer eller mindre detsamma oavsett varifrån man handlar våra produkter.

Återigen, tack för din feedback och vi ska jobba på att förtydliga vad som gäller och vad man kan förvänta sig när man handlar från oss.

Kram och god fortsättning ❤️