Borthwick Group Anmeldelser 

1 285
TrustScore 4 av 5

4,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Had these cowboys 3 years ago. Wouldn't let them near. Shoddy work that cost me a lot to put right. Complained several times and never got one response. Go elsewhere!

Selskapet har svart

Vurdert til 5 av 5 stjerner

Brilliant job replacing boiler and replacing insulation in loft and walls. Thomas and Alex did the boiler and heating and last night we could really feel a difference as radiators were hottest they've... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Had our cavity wall insulation completed today. The 3 lads completing the work were polite, respectful and hard working, and explained what they would be doing. They turned up on time for an early sta... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Had our Cavity wall insulation done this morning. The workmen were very polite and cleaned as best they could before leaving. They informed me that the kitchen had not been sealed correctly so we had... Vis mer

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Informasjon om virksomheten

  1. VVS-firma
  2. Leverandør av varmtvannsbeholdere
  3. Gassmontør
  4. Leverandør av fornybar energi
  5. Leverandør av varmeutstyr
  6. Isolasjonsentreprenør

Skrevet av virksomheten

We are Hartlepool and the North East’s leading energy saving experts, helping you to take a ‘whole home’ approach to energy efficiency. We have helped Hartlepool and North east based homes LOSE LESS, USE LESS and GENERATE MORE making homes more comfortable, helping reduce energy consumption and most importantly saving homeowners money. To find out how we can help you save money with our range of green services, finance and funding please call us (Local Rate) on T: 01429 275575 or alternatively email info@borthwickheating.co.uk. A member of our experience team will be more than happy to discuss all of the available options you have available to you.


Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

1k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,2

Alle anmeldelser

(1 285)

21 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Cavity wall insulation

Had cavity wall insulation done today. Lads worked constantly despite the rain and snow. Finished in just over 3 hours and all the mess cleaned up afterwards. Would definitely recommend this company.

12. mars 2025
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Vurdert til 5 av 5 stjerner

Realy happy with the work done today

Realy happy with the work done today, the lads were very professional and friendly, tidied all their mess up. Definitely recommend

10. mars 2025
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Vurdert til 5 av 5 stjerner

Cavity wall insulation

Guys were very quick and thorough. All work completed and cleared up afterwards. Definitely recommend for anyone who wants this work completed

10. mars 2025
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Vurdert til 5 av 5 stjerner

First class service

First class service, the lads that came out were really friendly and polite. They worked quickly and cleaned up after the work. I have already recommended them to my daughter.

6. mars 2025
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Vurdert til 5 av 5 stjerner

The men who came out were lovely

The men who came out were lovely, brilliant job, couldn’t be happier with finished product and they cleaned up after them selves which we thought was lovely

6. mars 2025
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Vurdert til 1 av 5 stjerner

A very disrespectful unprofessional employee

Borthwick installed a condensing boiler which initially worked until it had its first service by another company.The boiler would not come back on after service and it was noted that it had been wired up wrongly.eventually after half an hour it came back on and worked .We contacted Borthwick who told us to email the problem which we did and no response. I eventually found on google a way to report a fault and received a phone call the following day. I have never spoken to the most rudest unprofessional disrespect ful man like this before. He interrupted me constantly when i spoke humiliating me by saying i wasn’t telling him what he wanted I was trying to but he didn’t listen and interrupted me when i was trying to speak, i told him he was doing this an he became quiet aggressive towards me and said that he would not send out an engineer. Borthwick I think you need to be careful who you employ who speak to customers this way

6. mars 2025
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Svar fra Borthwick Group

In order for us to fully understand and address your concerns, we would appreciate it if you could please send a summary of your complaint, including any details of contact you have had with our company, to complaints@borthwickheating.co.uk.

We understand how frustrating it can be to experience problems and we assure you that we take all customer complaints very seriously. We would like to assure you that we will do our best to address your concerns in a timely and efficient manner.

If you have any further questions or concerns, please do not hesitate to contact us at complaints@borthwickheating.co.uk. We would be more than happy to assist you. Thank you for bringing this matter to our attention. We look forward to hearing from you soon.

Vurdert til 5 av 5 stjerner

First class don’t hesitate

From enquiry to Job completion first class service cannot thank all of staff enough would recommend this company lads done great job

4. mars 2025
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Vurdert til 5 av 5 stjerner

Impressed with the workers

We were impressed by the three workers, Liam, Phil and Harry who attended our property to carry out the work. They were friendly and very polite and respected our property, and tidied up after themselves too. We couldn't of asked for a better team. Also we were kept informed by the company as to what was going to happen along the way. Would definitely recommend.

3. mars 2025
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Vurdert til 5 av 5 stjerner

Cavity wall and loft insulation

Really impressed with everything. The lads did a great job; friendly and professional, really helpful and tidied up. Communication was great from everyone involved prior to and on the day, with everything fully explained. Would definitely recommend.
Thank you all so much!

3. mars 2025
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Vurdert til 5 av 5 stjerner

Wall cavity insulation

Got wall cavity insulation via a government scheme. The lads arrived early, were friendly and got on with the job briskly. Finished all 3 external walls in around 3 hours and left the yard tidy. Happy days.

3. mars 2025
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Vurdert til 5 av 5 stjerner

Had loft and cavity wall insulation.

Had loft and cavity wall insulation.
The gents did a great job and were polite and professional.
Many thanks!

3. mars 2025
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Thank you for letting us know about your experience with us.

Vurdert til 5 av 5 stjerner

Brilliant job …

Brilliant job replacing boiler and replacing insulation in loft and walls. Thomas and Alex did the boiler and heating and last night we could really feel a difference as radiators were hottest they've ever been. Harry Liam and Phil did the insulation and they did a great job. Both teams just cracked on after arriving bang on time - really friendly lads but professional too. Frost outside this morning but house toasty warm. Thank you so much

27. februar 2025
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Vurdert til 5 av 5 stjerner

Recently had cavity wall installed

Recently had cavity wall installed. Great service from start to finish. Good communication via text / email. Very friendly guy that came and done the survey. The 3 lads that came to do the job were friendly and hardworking done the job in a couple of hours. Would definitely recommend borthwick group.

26. februar 2025
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Vurdert til 5 av 5 stjerner

Loft and cavity wall

Lovely bunch of lads, very polite got straight on with there job and finished withing the time they said. Explained everything they were going to do and how also.

25. februar 2025
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Vurdert til 5 av 5 stjerner

Professional experience

Great communication throughout. Everything was done in very good time. Professional team who answered my questions and took care over the job.

11. februar 2025
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Vurdert til 1 av 5 stjerner

Receiving unsolicited calls daily

Receiving unsolicited calls daily, sometimes twice per day from a mobile number; each day number increasing by 1x digit, so, 07451269036, next day 07451269037 etc. Started mid-30's now up-to 50. Called one number from a work phone and got through to "Borthwick Group". The person i spoke to laughed when i explained the issue, then after apologising advised to call back on the number receiving the calls to stop them. All seems very unprofessional at best, extremely suspicious at worse.

21. februar 2025
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Svar fra Borthwick Group

In order for us to fully understand and address your concerns, we would appreciate it if you could please send a summary of your complaint, including any details of contact you have had with our company, to complaints@borthwickheating.co.uk.

We understand how frustrating it can be to experience problems and we assure you that we take all customer complaints very seriously. We would like to assure you that we will do our best to address your concerns in a timely and efficient manner.

If you have any further questions or concerns, please do not hesitate to contact us at complaints@borthwickheating.co.uk. We would be more than happy to assist you. Thank you for bringing this matter to our attention. We look forward to hearing from you soon.

Vurdert til 5 av 5 stjerner

Would like to thank Borthwick company…

Would like to thank Borthwick company for dealing with a minor issue on my boiler a very helpful lady called Jess dealt with the issue put me in contact with service manager they arrived at 8am very polite guys did an amazing job cleaned up afterwards everything was dealt and sorted in less than 24hrs very impressed with this company professional from start to finish would highly recommend them big Thank You to all the team

18. februar 2025
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Thank you for sharing your experience with us.

Vurdert til 5 av 5 stjerner

air source heat pump installed by Borthwick Group

I have had a air source heat pump installed Monday to Wednesday this week. A 6kw Daikin heat pump system was fitted replacing my old gas boiler system. The team which consisted of 2 electricians and 2 plumbers removed the old kit and replace all the radiators with bigger ones due to the lower temperature the heat pump puts out. The Job was completed by Tuesday evening with the system being commissioned on Wed morning. The guys removed all their kit and cleaned up.

The system works well with good heat and all the hot water I need in a day.

The guys were great getting on with the job and were cheerful with some great banter.

The air pump system is working great and is keeping the house warm and toasty.

Borthwick group are first class and fitted cavity wall insulation upgraded the ventilation before Christmas and if funding allows will be fitting solar panels this year.

17. februar 2025
Anmeldelse skrevet uten oppfordring
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Thank you for your kind feedback.

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