Booking.com Anmeldelser 201

Avoid avoid avoid avoid avoid please avoid I booked a flight through Booking.com within 24 hours of booking I need to change the date aware that I would have to pay an admin fee. I’ve spoke to 3 different customer representatives to be told my options are loose £700 or lose £700 basically i.e. there is an option. I’m being told that Jet2 have no return flights to the UK from Cyprus between now and October and that my ticket is nonrefundable and basically there’s nothing I can do about it.
There are no customer service phone numbers you deal with someone on live chat so far I’ve been an hour and 10 minutes on live chat. I’m still no further forward to say this company is a scam who takes your money is not representative of the companies that you book with, i.e. jet2 is an under statement they are deliberately obstructive. The Medium for communication is so slow and poor they do not care once they have your money. Please avoid it all costs. You will lose your money if you need to make any changes at all or if you are unhappy with your accommodation, you will get no support and get no positive option options provided to you via customer service

Having just paid with a airline directly for a new flight I now have an email from booking.com apologising for providing me misinformation and i can change my flight but it’s going cost me another hundred pounds absolutely despicable disgusting miss informed immoral charlatans DONT USE THIS COMPANY I now have two outbound and two inbound flights that have cost me over £1000. Having read the previous reviews I’m not optimistic that I will get my money back, but I will undertake every possible of avenue of complaint in order to do so

I booked a trip through Booking.com which included both accommodation and car hire. Unfortunately, the car broke down during our stay and completely disrupted our break.

To be clear, both the accommodation and Budget Car Rental were excellent—Budget handled the situation professionally and issued a refund. As Booking.com was the original point of payment, the refund was sent back to them, and Budget confirmed that we simply needed to contact Booking.com to receive it.

However, my experience with Booking.com since then has been extremely disappointing. Despite the refund being processed to them, I have still not received my money. I’ve been passed from one representative to another, receiving numerous emails with conflicting information. I’ve also had repeated calls from agents who seem to have little understanding of the situation, offering no real help—one even joked about “pressing a button” to fix it.

The whole process has felt chaotic, frustrating, and frankly unacceptable. I’m still waiting for my refund, and based on this experience, I will not be using Booking.com again.

Very poor customer service and a stressful end to what should have been a straightforward refund process.

Kundtjänst vägrar att lämna ut kvitto för min vistelse. Hotellet hänvisar till Booking eftersom betalningen gått via dem. Det här blir himla besvärligt för min bokföring.

Surprised to see such a low score for this company. I always use booking.com, with roughly 25 bookings within the last year across hotels, flights and car hire. The only issue I had was when a hotel in Vietnam appeared to be sending scam links through the apps official mailing system. Something I thought was extremely odd. With a bit of looking around I managed to find a phone number and got through to an actual human being who helped me through. Something that is practically unheard of. I was quite impressed.

If I could give booking.com zero stars I would. I booked a return trip from Hamilton to Calgary leaving on Feb 18th and returning the Feb 22nd. My flight on Feb 18th was canceled and the airline and booking.com could not get us on another flight. The airline rescheduled my departing flight for Monday Feb 23rd. I called booking.com and advised them that my return flight was supposed to come home on the 22nd which is 1 day before im supposed to depart. I asked for a refund for both. I was told they put in for it but I had to wait for a email. I advised them I wanted to cancel my return flight on the 22nd because I'm there is no way I can return from a trip a day before I leave. They didn't do that. I called them again on the 21st when I had not received an email about having my flights canceled and refunded. They again advised me to wait for the email. I advised them I was going to be considered a no show for that flight if it was not canceled. Again I was told to wait. So the email came Tuesday morning Feb 24th advising me I could get a refund for the departing flight but not the returning flight. I called booking.com again and advised them that exactly what I told them was going to happen happened. I was told to call westjet and get them to open the reservation that was already closed (because I was a no show for the flight). So I did and westjet advised me they can't open it because I was a no show and the date has passed. I called booking.com back and now they advised me that I had 2 separate bookings. Which I didn't. Its all booked as one package. How am I supposed to return from a trip I havent even left for yet. I advised them I have spoken to them numerous times about this foreseeable issue but no one on their end did anything to help me. I have the reference codes that was sent to me stating I will get a refund for my depart trip but not for the return. So they knew this was going to be an problem on the 18th when I put in for a full refund, I have proof that they asked for a refund from the airline, they didn't cancel my seats when I asked and now I'm out about 700$. Their customer service department have no clue what they are doing and just keep passing ou off to the next person and the next person or to call back. This site is a scam and their employees are joke and I will never book through a booking.com again nor any other 3rd party.

Kvittot från Bookin (och Agoda, samma bolag) saknar uppgift om moms.

FAQ tar inte upp problemet.

Hotellens kvitto som innehåller uppgift om moms, är oftast utställda på det beloppet hotellet får, dvs en lägre summa än Booking tagit betalt för.
Vad jag förstår saknas moms på Bookings egen tjänst.

Smidig tjänst i övrigt som fungerar för privat bokning.

Mislead to believe a rental car company was on site at a airport and it was not. Tried to get a refund and was denied.

⭐ 1 av 5 – Fullstendig uakseptabel opplevelse – Chic London Flat (bestilt via Booking.com)

Jeg har reist mye, men dette var uten tvil den verste opplevelsen jeg har hatt gjennom Booking.com. Leiligheten «Chic London Flat» i Greater London burde aldri vært tilgjengelig for utleie i den tilstanden den var i.

Allerede dagen vi sjekket inn oppdaget vi at det ikke var varmt vann eller fungerende oppvarming. Temperaturen i leiligheten var iskald, og vi kunne ikke dusje under hele femdagers oppholdet. Vertens «løsninger» bestod av tomme løfter og ubrukelige instruksjoner. Flere ganger ble det lovet at en tekniker skulle komme – men ingen dukket opp. Da vi sjekket ut 17. september, var ingenting ordnet. Resultatet? Fem dager uten dusj, konstant kulde og at alle i reisefølget ble syke.

I tillegg var uteområdet i sjokkerende dårlig stand – forsøplet, ugressgrodd og langt unna bildene i annonsen. Hele presentasjonen av stedet var rett og slett misvisende.

Kommunikasjonen med verten var like frustrerende som selve oppholdet. Løfter om oppfølging ble brutt gang på gang, og selv etter at Booking.com ble involvert, tok det uker før jeg fikk et svar – som endte med et symbolsk reisekredittbeløp på 98 pund. Dette er en fornærmelse etter et ubrukelig opphold i en iskald leilighet uten grunnleggende fasiliteter.

Jeg har brukt booking.com i over 10 år, men nå advarer jeg alle mot å bruke Booking.com. Det tok over to uker og utallige meldinger for å få et ikke-eksisterende svar. Hvis dette er nivået på kvalitetssikring, er det alvorlig svikt i systemet.

Konklusjon: Styr unna. Stedet burde vært fjernet fra plattformen, og Booking.com må ta ansvar for at slike svindelaktige utleier fortsatt opererer hos dem.

Bokade en bil med fullt försäkringsskydd men den gällde inte hos Sicily by car och krävdes på en extra avgift på 2100 kr av dem.
Bookings support hjälpte inte utan svarade "du vill väl ha en bil".

Totally impossible to get a hold of to refund a cancelled booking done according to the rules. Works as long as you book, pay and stay, but tough luck if you have the slightest deviance to standard process and want your money back.

De har gått mer än 5 veckor nu sen jag bokade ett hotell av misstag och avbokade i samma sekund.

Booking svarade att dem skulle göra ett undantag bara dom får ett gokänt från hotellet. De blev helt tyst. Jag skriver till hotellet först och dom hävdar att booking ej skickat nån faktura till dem m.m. Och att de säger att de ligger på booking att ta bort fakturan från klarna nu. Detsamma säger klarna när jag pratar med dem, att de är booking som måste avbryta den där.

De är ett godkännande från hotellet men att booking måste stoppa allt nu.
Klarna var så snäll och pausade betalningen då jag visade konversationen mellan mig och booking. Där de står tydligt att dem ska hjälpa mig då de handlar om npn min mellan bokning och avbokning. Alltså ett tydligt misstag.

Booking har vägrat svara mig nu på mer än 4 veckor. Har skickat 2-4 meddelanden i veckan till dom utan framgång. Ända jag vill är att den tar bort fakturan från klarna, som ska vara hur enkelt som helst. Jag har anmält detta vidare till konsumentverket och kommer fortsätta göra anmälningar dit tills jag får svar samt får bort fakturan. Detta är inte okej att säga att man ska hjälpa till sen gör dem intr de.

För vetenskapens skull så har hotellet et fått nån från booking angående boendet och klarna har ej fått något av booking. Man gör inte såhär när man är så stort företag!

En gäst förstörde min lägenhet och slängde nyckeln.
Då jag klagade hos honom, så gav han en urusel review och booking vägrar att ta brt den, då de använder ett program för sådant. Att de inte kompenserar för sina kunders skador är en annan skandal.Undvik dem om ni kan.

Bra sajt och lätt att boka. Men de missar på kvittot. Får något konstigt kvitto utan moms osv. som inte är godkänt för bokföring. Kanske att betalningen är att betrakta som utlandsbetalning även när man betalar i domestik valuta?

Varning, varning!!!!
Ett fullständigt oseriöst företag!!!
Booking har skickat en faktura till Klarna som helt saknar bokningsunderlag.
Något som efter flera månader inte är löst efter otaliga kontakter med kundtjänst och bestridande.
Förhalar ärende otaliga gånger genom att be om underlag som jag redan har skickat!!!!
Har bestridit fakturan och kommer så klart inte att betala för något som jag inte köpt!!!!
Booking kan inte ens visa något bokningsunderlag för fakturan utan det är rena maffia metoderna som dom använder.
Skicka fakturor på något som man inte beställt och sedan försöka nöta ut kunden så att man inte orkar längre.
Funkar inte med mig då jag kommer att driva ärendet till rättegång om så krävs.

Otroligt dålig kundtjänst som inte svara. Skickat in 5 mail om ett felaktigt prisuppgift och får bara automatiska mail om att de vill ha flera uppgifter, uppgifterna har jag skickat in 3 gånger men fortfarande inget svar. En riktig kass kundtjänst!

Extremt dåligt bemötande i kundtjänst. Svåra att få tag i, svarar inte på frågorna en ställer, skriver inte upp vad en varit i kontakt med dem för "så det har aldrig hänt", hjälper inte till.
Använd en annan bokningssida!

I want to warn others about my recent experience with Booking.com. I had booked a place well in advance, only to be contacted two weeks before my trip by the property owner saying there had been a booking error and my reservation was canceled — through no fault of mine. Booking.com then offered me five alternative options, but all had significantly lower reviews and were nothing like what I had originally chosen. On top of that, their “compensation” was a mere €25, which felt more insulting than helpful.

When I tried to book another property that I felt was suitable, Booking.com charged me but then claimed the booking couldn’t be completed. They promised a refund within 24 hours, but the amount refunded was actually less than what I had been charged. When I reached out to resolve this, the customer service experience was a nightmare. I spent nearly two hours on the phone, repeating myself over and over, put on endless hold, only for the hold music to eventually disappear — leaving me so frustrated I just hung up. At no point did I feel understood, respected, or valued as a customer.

This company has shown me they do not care about their customers at all. Vacations are supposed to be a time to relax after working hard — I have a very stressful/ intense job (neonatal intensive care unit) and was relying on this trip to recharge. Instead, Booking.com left me anxious, stressed, and scrambling for solutions that I shouldn’t have had to deal with in the first place.

My warning to others: it’s not worth the headache. Do not trust Booking.com with your travel plans.

Väldigt dålig upplevelse med Booking. Bilen var omöjlig att hitta på flygplatsen, personalen svarade inte på flera timmar och till slut avbokade de min reservation. Trots att jag betalade deposition vägrade Booking att återbetala pengarna. Rekommenderas absolut inte.

Bokade hotell, fick ingen bekräftelse, försökt få tag i Booking för att få hjälp men ingen hjälp där inte. De har inte ens svarat på mejlen! Och det går inte att komma fram på telefon. Helt värdelöst! Får vi nu betala hotellet, som vi inte vet vilket det är, kommer vi gå vidare!!