Elite Spin | £5000 + 500 FS Anmeldelser 

Did not know a refresh could end a bonus round. It did

The complaints route is an email address that auto-replies with an 8 working day window.
Day 8 brought another auto-reply extending it to 15.
Day 15 brought a resolution restating the original chat answer about my bonus without touching the question I asked

Deposit needed no documents at all. £20 in, straight through, no questions. Take £80 out and suddenly it is a passport, a bank statement no older than 3 months, and a selfie. The asymmetry is what gets me.

Closed the casino account in June.
Marketing texts in July, still. TWICE.

My session drops after 20 minutes idle, cashier logs me out mid withdrawal.

Nobody told me bonus money gets spent before your own cash does.

took me four goes to shut the account down.

first form said an agent would be in touch, nobody was.

second time i used the chat, the agent was quick and did actually put a 24 hour block on, credit where its due.

but the block lifted on its own and the account was live again with free spins waiting.

third was an email that got an auto reply.

fourth was chat again on the tuesday, standing outside work in the rain because i wanted it done before payday.

closed on the friday.

eleven days.

Ticket 60411. Nine days. No payout

why does the lobby need 40 seconds to load when the chat loads instantly?

The live section says 60 tables. Open it and 30 are the same blackjack table at different limits, another 12 are game shows I cannot get a seat on before ten at night, and the rest sit EMPTY.

payout stuck, no idea why

Casino down again, 40 minutes 🙃

third agent tonight and each one wants the whole deposit story again.

Live game froze. 3 rounds

Deposited £50 for the match and it did not trigger because I used Skrill.

Two pages give two answers on withdrawal limits. The cashier says £5,000 a month, the terms say £2,000 a week for unverified accounts and does not define unverified. I have been through documents twice and still cannot tell which figure applies to me

Two things to know before you put money in.
The verification trigger is not the first withdrawal, it is the first one above a threshold nobody will state, so you can cash out twice with no friction and hit a wall on the third.
And the document check does not run alongside the payout clock, it runs after it, so a 3 day payout with a 5 day check is 8 days.
Request 84720 agreed with the second point and had nothing to say on the first.
The games themselves have never given me trouble.

app has no deposit limit page at all, had to use the desktop site.