Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
At Bonnie Brooms, we believe cleaning should be done with care, consistency, and a touch of kindness. Based in Edinburgh and now expanding across Scotland, we’re a professional cleaning company offering reliable residential and commercial services tailored to your needs. From weekly house cleans to deep cleans, Airbnbs, end-of-tenancy, and office maintenance — we handle it all with heart and precision. Our team is fully vetted, insured, and trained to deliver top-quality results every time. We’re proud to be a Living Wage Scotland employer, ensuring our hardworking cleaners are paid fairly and supported in a positive, respectful work environment. We don’t just clean — we build relationships. That’s why our clients trust us with their homes, businesses, and most important spaces. We offer flexible bookings, clear communication, and a 48-hour satisfaction guarantee to make sure every clean meets our high standards — and yours. Whether you're a busy family, a local business, or an Airbnb host, Bonnie Brooms is here to make life easier, one clean at a time. Let us take care of the mess so you can focus on what matters most. Professional. Friendly. Consistent. That’s the Bonnie Brooms way.
Storbritannia
2,9
2 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 50 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
We contracted for a deep clean of a newly renovated 2-bedroom flat in Edinburgh West End. The job done was appalling. Dirt and dust remained throughout. Evident that few, if any, cleaning materials used. Extremely disappointing experience for which we were seriously over-charged.
Sadly, this company is big enough to outsource its call handling to the Philippines! I wanted to speak to someone in my city. Also the online forms are terrible, you have to put your details in twice and it’s difficult to see what you’ve put in as the type is so faint. Very frustrating and disappointing. Won’t be using them.
Svar fra Bonnie Brooms LTD
Thank you for taking the time to leave a review.
Just to clarify for accuracy: you did not use our cleaning services. Your interaction with us was limited to an initial enquiry and a phone call with one of our executive assistants.
Bonnie Brooms is an Edinburgh-based company, founded and owned locally, operating across Edinburgh and Glasgow. Our cleaning teams are 100% local, our manager is local, and we have a physical city-centre office with real, on-the-ground presence. Our accountant is Edinburgh based, and insurance company is Glasgow.
Like many modern businesses, we use executive assistants to help us respond promptly to enquiries and ensure every potential client is spoken to by a real human being. We currently have two assistants — one based in Edinburgh and one overseas — which allows us to maintain availability without compromising service quality. This is a common and widely accepted business practice.
We also offer phone-based booking support, including for clients with disabilities or those who prefer not to use online forms.
It’s worth noting that many everyday services people rely on — email providers, streaming platforms, banking apps — are not locally staffed at all. In that context, we believe a locally owned business with local teams, local management, and a physical office is still very much “local.”
That said, we understand that personal preferences vary, and we wish you the best in finding a service that feels right for you.
— Bonnie Brooms Team
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