Booking.com Anmeldelser 

I am never booking a flight with Booking.com again. I have been fighting for over a week to get a refund after the airline charge my flight, which has been confirmed multiple times that I am eligible for. I need my payment returned to me to rebook a flight, as the agent couldn't rebook one for me. I don't understand what a booking agent is for if they are unable to rebook flights, and unable to issue refunds that customers are eligible for.

Phone support promised a refund, email support refused it, and now customer service is completely ghosting my emails , "Absolute deadlock."

Ich bin seit Jahren treuer Kunde bei Booking.com und hatte sogar den Genius-Status Stufe 3 erreicht. Als ich mit einem konkreten Problem Hilfe brauchte, wurde mir trotz dieses Status nicht geholfen – von dem versprochenen "Priority Support" war nichts zu spüren. Die Kommunikation mit dem Kundendienst war frustrierend und hat zu keiner Lösung geführt.

Das hat mich dazu gebracht, meine Buchungen generell zu hinterfragen. Ich habe danach mehrere der gleichen Hotels direkt bzw. über andere Wege gebucht – und zwar jedes Mal günstiger als über Booking.com. Als ich Booking.com mit dieser Preisdifferenz konfrontiert habe, wurden mir ständig neue Hürden in den Weg gelegt, anstatt die Differenz zu erstatten oder ernsthaft zu prüfen. Es entsteht der Eindruck, dass der Prozess absichtlich so gestaltet ist, dass Kunden am Ende aufgeben, anstatt ihr Recht zu bekommen.

In Summe: schlechterer Preis, schlechterer Service, keine erkennbaren Vorteile selbst als langjähriger Genius-Kunde, und zusätzlich ein mühsamer, zermürbender Prozess bei berechtigten Preisbeschwerden. Ich kann Booking.com daher aktuell nicht mehr empfehlen.

You cannot speak to a human for love nor money. As a host, this is an absolute nightmare; there are so many issues with the host portal, and I cannot even enable the request to book option to stop double bookings. Nightmare company. Zero customer service team. An absolute embarrassment.

Timadores a más no poder. Reservé un estudio con ellos y me entraron a robar. Dos de las noches reservadas no las pudimos aprovechar, porque obviamente no nos sentíamos seguros quedándonos allí. NO nos ayudaron a buscar otro alojamiento alternativo, y para colmo las dos noches no aprovechadas no quisieron devolverme el dinero porque dicen que el dueño no quería devolvérmelo. Perdona? FATAL no reservaremos mas aquí

Had to cancel a flight (within 24 hours of purchase) received my money back within less than a week. Customer service was good, i chatted to an agent on their website. Was nervous having read the reviews but i was more than happy with them. Id use them again. Purchasing plane tickets was also easy.

Booking.com failed to honour an advertised benefit

I booked a holiday abroad through Booking.com for more than two weeks. At the time of booking, free airport transportation was advertised as being included with my booking.

Unfortunately, no airport transfer was arranged, and I could not find any form, link, or option online to request it. I contacted Booking.com customer service for assistance. During the conversation, the customer service agent confirmed that the free transportation was included in my booking, but then told me they could not arrange it because the offer had ended.

This makes no sense to me. If the transportation benefit was included when I made and paid for my booking, I expected Booking.com to honour the terms that were presented to me at the time of booking. Ending the offer afterwards should not, in my view, remove a benefit that had already been included in an existing reservation.

I subsequently submitted a formal complaint. Unfortunately, I received only an automated email and no meaningful response to my complaint. My concerns were effectively ignored.

I am extremely disappointed with how this was handled. The issue is not simply the airport transfer itself; it is the fact that a benefit was advertised as part of my booking, customer service acknowledged that it was included, yet Booking.com refused to provide it and then failed to properly address my complaint.

I would expect a company of this size to honour what it advertises and take customer complaints seriously. Based on my experience, I cannot recommend Booking.com.

Har booket et hotel, som de skriver, skulle være inklusiv skatter og gebyrer.
Det er det så ikke - efter bookningen står der at vi skal betale turist skat oveni.
Havde også en discount kode - 10% rabat, som ikke kan bruges.
Booking.com er på alle måder utroværdig

When I emailed booking .com about the accommodation my wife where in they didn't even bother to return my email so I shall not be using them again and if anyone ask me i will tell the truth.

Accommodation stunning, property management awful.
7 hrs before I was due to check in I received an email to say I must pay a £40 damage waiver fee or £100 deposit in addition to the fee I had previously paid for my stay. I was told if I didn’t pay they would cancel my booking!
I paid £40.
The property was left in outstanding condition when I checked out.
I left a good review then I was told my £40 would be refunded in due course.
Today I’ve been told I won’t be refunded as it’s a non refundable monies paid !!!
I wonder if the property owners know about how damaging this property management company going under the name of My property host team and stayzeni.com actually are.
I would have rebooked but now I will delete the booking .com app and use Air B and B again

Disappointing booking experience – be very careful with the dates

I had a very disappointing experience when trying to book a stay at Mobile Home im Tropical Islands Resort through Booking.com.

I originally tried to book 10 October 2026, but no availability was shown. I then selected another date simply to check whether there was availability. Unfortunately, the booking system apparently switched the year to 2027, and this was not clear to me when completing the booking.

I have a video recording that shows how the website interacted with me during the booking process and how the selected dates were displayed. In my view, the video demonstrates how easy it was to misunderstand or overlook the year shown by the system.

I immediately contacted Booking.com after discovering the mistake and asked to have the booking changed to the correct year. However, Booking.com contacted the property and simply told me that the reservation was non-refundable and could not be changed.

I find this extremely disappointing. I understand that non-refundable conditions exist, but this situation arose because of what appears to be a problem or lack of clarity in the booking process—not because I deliberately chose to book a year later.

I would strongly recommend checking the year and all dates very carefully before completing a booking. I also recommend recording the booking process if anything appears unclear.

I am still trying to get this resolved with Booking.com and, if necessary, will dispute the transaction with my card provider.

The worst company to book with I would advise anyone not to booking it with them and use other platforms atleast they are more organised rather than booking.com
They use fraudulent booking without doing any further checks on the property listed on thier platform

Mentono quando dicono che l'assistenza clienti è disponibile 24/7: non vi risponderà nessuno né alle telefonate né alle mail. Solo inutile intelligenza artificiale.
Se avete un problema grave con la stanza prenotata, toccherà a voi trovarvi un altro alloggio e quello prenotato con booking non verrà rimborsato.

ATTENTION FRAUDE BANCAIRE BOOKING
Le 9 septembre 2026 j’ai fait une recherche sur Booking pour un hébergement à Rome pour 2 adultes 2enfants(10 et 12 ans) du 25/9 au 1/10.
J’ai retenu l’offre la moins chère ( -50% des autres propositions …) aussitôt confirmée par booking avec annulation gratuite et paiement directe à l’établissement. Quelques minutes après, via le site booking, je reçois un formulaire de la résidence à remplir avec les coordonnés de la carte bancaire. Je confirme auprès de ma banque. A priori ça ne fonctionne pas et je dois renouveler l’opération. Sur la reservation confirmée par booking figure le N° de téléphone de la résidence qui bien sûr ne répond pas et je m’aperçois que l’indicatif de ce N° correspond à la Pologne (Pour une résidence à Rome)
Je comprends que je suis vraisemblablement victime d’une fraude et j’appelle le service Visa qui bloque le virement et annule la Carte dont j’ai communiqué tous les renseignements. J’attend la nouvelle.
En vérifiant avec attention les avis clients sur booking je m’aperçois qu’ils ne correspondent pas à une résidence en ville…
J’alerte Booking sur cette fraude dont je pense qu’ils sont aussi victime …..après avoir gaiement discuté avec un robot je finis par être mis en relation avec une charmante jeune femme très empathique qui me fait plusieurs fois patienter pour m’annoncer qu’une enquête interne et sérieuse allait être ouverte…quelques heures plus tard ou le lendemain je découvre sur le site que la réservation a été annulée sans explications et que la résidence n’apparaît plus.
Jour 3(?) Après quelques messages sans réponses je recontacte le robot et finit après 27 minutes de musiques par parler avec un charmant jeune homme qui m’explique que l’enquête est en cours et que je peux tout fait faire confiance à Booking pour refaire une resa.
Pendant l’entretien je fais une nouvelle réservation et je demande au jeune homme de me confirmer l’existence de ce nouvel établissement, ce qu’il fait oralement puis par mail. La nouvelle resa est confirmée ( avec code confidentiel ) par booking.
Jour 4 - la nouvelle resa est annulée par booking sans explications. L’établissement disparaît du site mais la première résidence revient disponible pour mes dates sur le site . J’envoie plusieurs messages au Service Client pour savoir si l’établissement existe ? Aucune réponse. cet établissement apparaît toujours sur booking mais non disponible à la location?
Je n’ai pas subi de perte financière
Je suis un retraité, légèrement insomniaque, et je vais effectuer ce voyage promis à mes petits enfants, mais pas avec Booking.
Bien entendu j’ai la copie de tous les échanges.

ADVARSEL

Hej LEJ ALDRIG SOM I ALDRIG BIL GENNEM BOOKING.COM
vi lejede og betalte inden turen til Split Kroatien.. da vi kommer derned står bilen klar budget skal bare lige have kreditkort til depositum.. 400 EUR .. fair nok .. de trækker så 390,17 EUR altså ca 3000 kr samme beløb som vi betalte hjemme fra .. så de scorer kassen på dobbelt betaling .. har været gennem 2,5 mdr. kamp nu med mail’s og opkald til div. Men nu afslutter de sagen og ingen depositum er kommet retur ..

Havde lejet en bil i Nice lufthavn 13 dage, som var betalt til Booking, da vi ankom til Nice var der betalt for lejen og vi betalte til biludlejning firmaet og forventede at få pengene retur fra Booking.
Nu har vi skrevet med dem 10 gange og sendt dem kvitteringerne 3 gange for at dokumentere den dobbelte betaling.
Nu er de stoppet med at svare.
Brug dem ikke.

Latest in a line of dodgy bookings via their site. This time Dollar car hire, who didn't bother to check over our car on return (sent us around the houses to return it too) then have retained my deposit beyond the t&cs timeliness. Rang to check and Hagar, the most incompetent service agent i have ever spoken to took down my booking reference wrong, confirmed my details anyway and gave me all the information against the wrong booking (dates didn't match at all). She even argued we must have been there despite me reading out evidence to the contrary. Wouldn't pass me to a manager or anyone more able, and kept citing terms and conditions and "the steps" at me. Her sarcasm was hilarious as she even ended the call by using the wrong name ?!? I will not be using Booking.com ever again. Beyond useless.

Jeg vil fraråde alle at bruge Booking.com. Vi får udleveret den forkerte kode til den lejlighed vi har booket i London. Vi får stort set ingen hjælp og her bagefter kan vi ikke komme i dialog med Booking.com vedr kompensation, for at stå om natten og ikke kan komme ind i den lejlighed vi har betalt for. Dagen efter modtager vi oven i en mail hvorpå de skriver at udlejer har opsagt aftalen af ukendte årsager… god ferie …..

Please read carefully for a full understanding of why persistence is essential. I’ll be brief and to the point.
I booked flights to Japan with China Eastern Airways via booking.com. Our return flight was cancelled by the airline due to a typhoon, so I purchased new tickets to get home. Once back, I contacted the airline and was assured that I was eligible for a full refund with no penalties, but I needed to go through booking.com.
I quickly initiated a chat with booking.com, which lasted 2.5 hours. They repeatedly told me I needed to cancel my flight within 24 hours to be eligible for a refund, although the airline cancelled due to the typhoon—not me. Booking.com then claimed I missed my connecting flight from China to Sydney, but again, I couldn't reach China as the flight was cancelled. We went in circles for hours as booking.com insisted their “terms and conditions” made me ineligible because I hadn’t cancelled in time and was a “no-show.”
Frustrated, I contacted the airline again and reconfirmed I was entitled to a full refund. They advised booking.com simply needed to request it. After relaying this to booking.com, their attitude shifted—they agreed to submit a claim. Ultimately, I received my refund two months later, after ongoing lengthy chats and repeated requests to expedite the process. I know the airline released my refund within two weeks, but booking.com claimed they were still waiting, which wasn’t true.
Here’s my concern: If I hadn’t persisted, trusted booking.com’s advice, and not contacted the airline for confirmation, would booking.com have claimed my refund and kept it? Customers don’t know when the airline has processed refunds, as there’s no direct communication. This means money could go to booking.com without clients ever knowing.
Lesson learned: Always persist. Don’t rely solely on booking.com. Investigate, contact the airline directly, and get the information you need.

⭐ 1 Star

Very disappointing experience with Booking.com. I had an issue with reservations that were showing as completed even though the guests did not actually stay at the property. I contacted customer service and tried to resolve the issue, but I was still charged for a reservation where I received no benefit.

I strongly disagree with this charge and with the way the issue was handled. I expected better support and a fair resolution from Booking.com.

Unfortunately, this experience has caused me a financial loss and has made me seriously consider closing my account.

I hope Booking.com reviews my case properly and resolves it fairly.