Bob Jane T-Marts - Brookvale Anmeldelser 6

TrustScore 2.5 av 5

2,5

Beliggenhet

Bytt filial

750 Pittwater Road, Unit 10, 2100 BROOKVALE, NSW, AU


Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Booked car in on Tuesday. for 4 new tyres and wheel alignment, got there no wheel alignment booked. Rebooked for Sat. got there early told it would take 1and3/4 hr. to do. The car was not ready told... Vis mer

Vurdert til 1 av 5 stjerner

Just…Wow! The worst customer service ever. Having put my rego into Bob Jane T-Marts website to get a quote for 4 tyres I followed up with a call to Brookvale to find out if the price for tyres include... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

I ordered 4 tyres over a month ago and after waiting a week I rang and was informed they were coming from Brisbane to Sydney. After another week I rang, informed they would be there on Friday after w... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Excellent experience with the Adam and the crew at Bob Jane Brookvale last week.They were quick and efficient with the tyre fitting and wheel alignment and very competitive with their pricing , thank... Vis mer

Selskapet har svart


Informasjon om virksomheten

  1. Dekkservice
  2. Bilbatteriforhandler
  3. Hjulforhandler

Skrevet av virksomheten

Bob Jane T-Marts is the most trusted name in tyres and wheels in Australia. We have over 130 stores nationwide to assist with the best tyre and wheel prices, top brands, partnered with great service. Bob Jane T-Marts stocks the highest quality wheels and tyres for passenger cars, performance cars, 4x4s, vans and light trucks. All tyre prices include fitting, balance, tubeless valves (excluding tyre pressure monitoring systems), GST and tyre disposal. Australia Wide Warranty. Our Best Tyre Price Guarantee means that If you find a cheaper identical tyre stocked locally, we match the tyre price and pay you 10% of the difference. See our website www.bobjane.com.au for terms and conditions.


Kontaktopplysninger

  • 750 Pittwater Road, Unit 10, 2100, BROOKVALE, NSW, Australia

  • 02 9905 0481

2,5

Under middels

TrustScore 2.5 av 5

6 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen anmeldelsesinvitasjoner er registrert

Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative

Har svart på 76 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Poor Service

Booked car in on Tuesday. for 4 new tyres and wheel alignment, got there no wheel alignment booked. Rebooked for Sat. got there early told it would take 1and3/4 hr. to do. The car was not ready told it would be another hour, not happy so now told 3/4 hour.All in all from start to finish it took 3 hours. Also they did the wheel alignment with the old tyres on , to me that is strange ,In the past it has always been done with the new tyres.
Because I was NOT happy they gave me $89 off for the inconvenience. As if that makes up for a waste of time and I do wonder if it was because I’m an older woman and they thought I wouldn’t complain. I was the second last car to leave the workshop and I certainly wasn’t the second last to book in.
I definitely will not be going back to Bob Jayne Brookvale again.

16. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Terrible

Just…Wow! The worst customer service ever. Having put my rego into Bob Jane T-Marts website to get a quote for 4 tyres I followed up with a call to Brookvale to find out if the price for tyres includes fitting. I was told “NEVER go with what you see online as that’s not correct”. I asked for help but because I couldn’t tell the man what size tyres I needed for my car type he said “because you didn’t but the car from us I’m no use to you”. I didn’t know Bob Jane even sold cars. WHY have a website that gives incorrect details & why employ people that are useless?

27. mars 2026
Anmeldelse skrevet uten oppfordring
Logoen til Bob Jane T-Marts - Brookvale

Svar fra Bob Jane T-Marts - Brookvale

Hi, we're sorry to hear about your recent experience at our store. We'd love to get some further details from you so we can investigate and move to remedy your disappointment. If you could please email some contact details and vehicle registration to feedback@bobjane.com.au so we can escalate this.

Thanks,
Bob Jane T-Marts National Support Team

Vurdert til 1 av 5 stjerner

Tyres due on Fridays but Friday never comes

I ordered 4 tyres over a month ago and after waiting a week I rang and was informed they were coming from Brisbane to Sydney. After another week I rang, informed they would be there on Friday after waiting a further 3 Friday alleged deliveries I went to a independent tyre dealer an ordered same tyres on Friday and they were there to be fitted on the Monday.
Bob Jane never had the curtesy to even call me once.

8. juli 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Bob Jane T-Marts - Brookvale

Hi Paul, we're sorry to hear about your recent experience at our Brookvale store. We'd love to get some further details from you so we can investigate and move to remedy your disappointment. If you could please email some contact details and vehicle registration to feedback@bobjane.com.au so we can escalate this.

Thanks,
Bob Jane T-Marts National Support Team

Vurdert til 2 av 5 stjerner

Service has really dropped off

So 1 tyre w a puncture. Asked for same brand new tyre. Was told 2 days.. OK. It was 3 days but no biggy. I called them to see what was happening and was promised next day AM. I turned up PM. No tyre replaced. No whoops or apology. Just come back. 2 days later it was ready.
I got it back with their white tyre fitting lubricant grunge dried on the tyre and
the rim. They did not bother cleaning it up. Clearly no pride in their workmanship.
They have slipped dramatically. They used tb good.

3. juni 2025
Anmeldelse skrevet uten oppfordring
Logoen til Bob Jane T-Marts - Brookvale

Svar fra Bob Jane T-Marts - Brookvale

Hi, thank you for reaching out. We’re sorry to hear about your experience, and we appreciate your feedback. We will use it to help us improve in the future.

Vurdert til 2 av 5 stjerner

Bob Jane Brookvale- shape up!

Luke- Why would you phone someone up, tell them their wheel/tyre is ready and then get there to find it’s not! Lay manager from another store, staff off and service through the floor. Bob Jane Brookvale- shape up!!

17. april 2025
Anmeldelse skrevet uten oppfordring
Logoen til Bob Jane T-Marts - Brookvale

Svar fra Bob Jane T-Marts - Brookvale

Hi Nigel, we're sorry to hear about your recent experience at our Brookvale store. We'd love to get some further details from you so we can investigate and move to remedy your disappointment. If you could please email some contact details and vehicle registration to feedback@bobjane.com.au so we can escalate this.

Thanks,
Bob Jane T-Marts National Support Team

Vurdert til 5 av 5 stjerner

Excellent experience with the Adam and…

Excellent experience with the Adam and the crew at Bob Jane Brookvale last week.They were quick and efficient with the tyre fitting and wheel alignment and very competitive with their pricing , thank you team

5. juli 2024
Anmeldelse skrevet uten oppfordring
Logoen til Bob Jane T-Marts - Brookvale

Svar fra Bob Jane T-Marts - Brookvale

Thanks for the great feedback regarding our Brookvale store.

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