Blakesleys Ltd  Anmeldelser 

261
•
TrustScore 4.5 av 5

4,4

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Se hva andre synes

Vurdert til 4 av 5 stjerner

I bought this 6 x 3 wall mounted pergola with glass door in white colour. It is absolutely beautiful. I can’t find a word to describe how lovely it is. The material is excellent quality very solid and... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

✅ 5‑STAR FULL REVIEW (BEST OPTION) ⭐⭐⭐⭐⭐ “Absolutely brilliant service and fantastic end result! We chose this company to install our glass‑enclosed pergola / outdoor dining area, an... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Sadly our ordered pergola never reached us as got stuck somewhere in the Panama Canal! However Ian kept us fully informed of the progress and when it was obvious that it wasn’t going to arrive, refu... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Great service, all and any questions were (quickly) answered by Ian. He also responded to queries about the delivery and kept me informed. The delivery was on time, pleasant guys and everything was... Vis mer

Informasjon om virksomheten

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  4. Hage
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  6. Møbelbutikk
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Skrevet av virksomheten

Blakesleys your online outdoor living store Proud to be a British based family business who prides themselves on service & quality products Glass room aluminium verandas , aluminium pergolas , glass sliding doors


Kontaktopplysninger

4,4

Enestående

TrustScore 4.5 av 5

261 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,4

Alle anmeldelser

(261)

11 anmeldelser i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

Cannot fault this company

Cannot fault this company. Helpful and polite. Had a hiccup but was resolved quickly and efficiently through good communication. Would use again and highly recommend
Bernadette

2. september 2022
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Svar fra Blakesleys Ltd

We do our best to make everyone go as smoothly as we can , personally service is key , being able to pick up the phone and to speak to us quickly is so important,
Thankyou for leaving such a lovely review for us 😊

Vurdert til 5 av 5 stjerner

Great service

Great service, nothing too much trouble and very well organised

16. september 2022
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Svar fra Blakesleys Ltd

Simple is what we want , no hassle and stress free ,
Thanks again for using us

Vurdert til 5 av 5 stjerner

Perfect

Perfect! Great product, and very very helpfull!! Cant fault their service.

1. september 2022
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Svar fra Blakesleys Ltd

Great products and great service is what we try to do day in day out , it’s very important, we allways put ourselves in the customers shoes which makes things a lot easier 😊

Vurdert til 2 av 5 stjerner

Order & delivery were good but rattan not designed to last.

Order & delivery were good. Loved the look of the furniture but sadly after only 1 year the rattan has started flaking. Whilst I appreciate it’s not guaranteed I would have expected it to last for longer than this & we’ll have to replace it far sooner than we wanted which is disappointing.
We sadly bought more of the same furniture earlier this year so I anticipate the same will happen to that.

14. september 2022
Anmeldelse skrevet uten oppfordring
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Svar fra Blakesleys Ltd

Thankyou for leaving a review
We have been sellinga lot of different types of at different prices ranges in 2021 , we now only sell the NOVA brand which is alot more expensive and has a 5 yr warranty
I’m sorry the set had issues with the rattan

Vurdert til 5 av 5 stjerner

A Happy Customer

Purchased a Nova Ciara corner dining set and so happy with my purchase and the great service I received from Blakesleys. The order process was seamless with quick delivery. The furniture looks great and is good quality. A small issue with a cushion was sorted swiftly and efficiently. A great company to deal with. Would recommend.

9. september 2022
Vurdert til 2 av 5 stjerner

Fails to address manufacturing faults

The actual rattan and cushions are nice hence the 2 stars, the covers are completely pointless-i cannot stress enough how much there is no point in buying these, they let even light rain through and went brittle and faded in the sun so cracked and let even more water in at the cracks. They lasted all of about 3 months. I complained at the time but was told they are not under any warranty. The main issue however is that I received the dining table with flawed glass in spring 2021, (rainbow coloured rough patch about 20inch long) photos sent through to Ian, was promised another table (this was due to be sent last summer), after chasing up Ian concluded that the table must have smashed and the courier didn't tell him and said the table was now not avaliable now untill next summer (so 2022) . I followed up at the start of summer, Ian said he would send one out, still have not received it this summer and it is now 1st September. The customer shouldn't have to chase up this much for a manufacturing fault, it appears to me that Ian is saying he will send it but is really just fobbing me off. I would much rather back in 2021 he just be honest and say he has no intention of sorting the issue which would have saved me having to send numerous emails.

1. september 2022
Anmeldelse skrevet uten oppfordring
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Svar fra Blakesleys Ltd

My apologises for the glass having an issue , I did send a replacement but sending glass on its own as it’s issues and smashed , we know longer could get any more frim This supplier and now we only use NOVA as are stockist as the Quality is far superior

Vurdert til 3 av 5 stjerner

Distinct lack of foam in cushions

Overall fairly happy, assembly was a little tricky with some of the holes not lining up. The main gripe is the inadequate amount of stuffing in the cushions. Probably double the amount would suffice.

29. juli 2022
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Svar fra Blakesleys Ltd

The Menorca set is a pre assembled set unlike the NOVA brand we sell which is pre assembled furniture . The Menorca set is a lower budget set so the quality and cushions are not as superior as nova hence the prices are higher

Vurdert til 3 av 5 stjerner

Make sure you have a plenty of time to build!!

I ordered the Menorca Rattan XL which was in the sale at the time. I wouldn’t of paid full price for it, as it definitely isn't worth it. For £700 it does look great in the garden, however it was not what I thought. It also took forever to put together, instructions not that helpful either. The pieces are numbered which is good but some of them did not fit together as shown in the instruction booklet so we did have to work a lot of it out ourselves. It is all fitted together with allen keys which is ok, but to get your hands in some of the spaces was very difficult and made blisters on my hands which started to bleed. Not really a one person job either. I understand they don’t come pre-assembled but still.

Happy now it’s up though!

29. august 2022
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Svar fra Blakesleys Ltd

The Menorca sets are self assembly, I’m sorry it was not easy to put together . Only the NOVA sets are pre assembled

Vurdert til 5 av 5 stjerner

Excellent service

Excellent service, delivery very quick and on time
The pergola I bought is great quality, very sturdy and looks beautiful in my garden

23. august 2022
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Svar fra Blakesleys Ltd

The pergolas are amazing I’m glad you like it , they transform gardens

Vurdert til 5 av 5 stjerner

Great furniture

Great furniture, best price I could find and quick delivery

15. august 2022
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Svar fra Blakesleys Ltd

Thanks Paul , it was our pleasure to help you.

Vurdert til 5 av 5 stjerner

Delayed but quickly sorted

There was a delay in getting the pergola and screen by a couple of days. Called Blakesleys once we found a phone number for them on Facebook. My partner got there first. Five minutes later I got a call from a very nice lady who assured me it was coming but with courier. She chased them up and sure enough, 2 days later it arrived from Panther delivery. All 5 35 kg boxes lifted by them neatly into garage. Only a positive experience except for the delay. Very good service to put right. Only thing I would say is they need a phone number on there website!

15. august 2022
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Svar fra Blakesleys Ltd

Thankyou for finding the time to write a review , we will allways resolve any issues quickly
Just a note we have the phone number under the contact us tab

Vurdert til 5 av 5 stjerner

Fantastic service

Fantastic service, quick delivery. A fault with a cushion that was instantly dealt with. Would recommend this company and use again.

14. august 2022
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Svar fra Blakesleys Ltd

Thankyou for sharing you’re experience with us

Vurdert til 5 av 5 stjerner

Excellent service from Blakesleys

Excellent service from Blakesleys. I ordered the wrong item but they gave me options regarding return and exchange and in the end I loved the furniture I'd ordered so I kept it. Delivery was quick and straightforward. Would definitely buy from them again.

11. august 2022
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Svar fra Blakesleys Ltd

Thanks Mandy , it was our pleasure to help you with you’re new garden furniture

Vurdert til 5 av 5 stjerner

Lovely garden furniture!!!

Only used a couple of times so far but this is a lovely garden furniture and the fire pit is a great addition, it was delivered within a few days of ordering and the price was very competitive so would recommend Blakesleys to anyone 👍

10. august 2022
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Svar fra Blakesleys Ltd

It was our pleasure David

Vurdert til 5 av 5 stjerner

Outside furniture.

Ordered some outside furniture, it said delivery in 3-5 days but I needed it on a certain date, emailed them, they got straight back with an answer. Fantastic service and furniture.

1. august 2022
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Svar fra Blakesleys Ltd

We will allways get back to customers quickly 😊, happy customers

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