Black Milk Clothing Anmeldelser 

233
•
TrustScore 4.5 av 5

4,5

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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Such a great company. Ive been shopping with them for years. They have awesome designs for any mood/aesthetic and great quality pieces. Shipping is always fast and the girls in customer service are am... Vis mer

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Vurdert til 5 av 5 stjerner

I had a question about the shipping date on my order. Lorelei and black milk answered me very quickly and reminded me that the shipping date was a little later than I thought. After looking through my... Vis mer

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Vurdert til 5 av 5 stjerner

I have bought many dresses over the years from Black Milk. Their clothes are always beautiful, stylish and high quality. I often get compliments when I wear them. And their customer service is excelle... Vis mer

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Vurdert til 5 av 5 stjerner

I've been wearing Black Milk fashions for years and order regularly. I'm hooked on the comfortable clothing and fabulous limit edition licensed prints that actually credit the artists. The custome... Vis mer

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Kontaktopplysninger

4,5

Enestående

TrustScore 4.5 av 5

233 anmeldelser

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4,5

Alle anmeldelser

(233)

88 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 2 av 5 stjerner

Dreadful quality

I just got a Yamamoto collab kimono jacket and it's dreadful, the print is blurry and the fabric is typical fast fashion crap. For the price this stuff is absolutely dreadful

17. april 2025
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Vurdert til 1 av 5 stjerner

Had a terrible experience with "express…

Had a terrible experience with "express shipping". I noticed my order hadn't been shipped 5 days after ordering. Apparently the express part only applies to the mail carrier and not the overall service. Once they got around to shipping it, it did arrive via express post, but wasn't sent for a week or so. Sizing is a little all over the place now, and the prices are huge for quality.

9. desember 2024
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Vurdert til 1 av 5 stjerner

DO NOT BUY FROM THIS BUSINESS

DO NOT BUY FROM THIS BUSINESS! Ordered something express post and didn’t receive it a week later. I emailed them about it, they responded saying it was a processing error and would only issue a refund if I closed the PayPal dispute, yet when a business provides a refund a dispute is automatically closed. You can’t open multiple disputes so the business could ignore you after closing a dispute. Hence why you never close a dispute unless you’ve got the refund (tip to anyone else who comes across shotty business ethics such as this). Even tried to coerce me by saying you will have to wait a month for PayPal to refund you but we will pay you as soon as you close the dispute, integrity is absolutely zero. Perhaps the change of ownership/ management a year ago has impacted the business substantially & I question whether it is even fully operational. I strongly advise everyone to use Paypal always or save yourself the headache and buy elsewhere because if your not savvy you may be victim to their misleading practices.

11. mars 2025
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Vurdert til 1 av 5 stjerner

Worst customer service

I had pre-ordered part of a collection back in Nov 2024 when the shipment finally made it to the US I noticed the tracking pinged alot in a state away from me. Then a few days later it says it was out for delivery in that state. I messaged their customer support and they were no help. They said it is usps's fault. And they would not refund me.

I then messaged Usps. They found that the package had 2 different labels on it. Black milk still refused to take any accountability. I had to file a paypal dispute to receive my money back. It took over a month of fighting with them and for PayPal to rule in my favor TODAY. Absolute headache and I will never be ordering from Black Milk AGAIN. I have never delt with customer service worse than Black Milk.

20. februar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Okay but would not buy again

I bought their FFXIV collaboration Spectre dress and I do love it. However, I am super disappointed by the raw edges not even having some sort of finishing on them. I understand it's a part of the style however, for the price I paid I expect there to be some sort of clear finishing on the edges, not sewn, clear finishing. I'm disappointed that I have to go in and do it myself. However, am I happy I got the dress? Yes. I would probably lean this review to a 4 or 5 star if the finishing was done properly done where the raw edges are sealed with something. I would say my review is leaning more towards a 3.5 but I cannot do have stars. But I will say if you can afford the cost and are okay with having the raw edges and finishing them yourself? It's a good dress for you, however, I think that not everyone wants to do that or desires to put in that work to prolong the life of a piece of clothing.

14. februar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

I won't ever buy again!!

I was so disappointed when I received my order. Very overpriced for clothing that is very cheaply made. The clothing is very thin material and the hems aren't even sewn properly. You can buy similar looking clothes on sites like Temu for a fraction of the price and they are sewn much better. I won't ever be buying from Black Milk again. No wonder the mass produced Chinese clothing companies are doing so well! Time to up your game Black Milk.

1. desember 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Let me buy an item they didn't have

Ordered something that apparently went out of stock instantly without being notified by the website, then waited weeks before I had to reach out to find out that the restock won't occur until well into the future. They tried giving me a functionally worthless 10% coupon on the email but didn't even include the code. I had no interest in buying an out of stock item.

17. desember 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Black Milk Clothing

Hi Bridgette,

Thanks for sharing your feedback and we’re really sorry about this experience.

We completely understand how frustrating it must have been to find out your jacket wouldn’t ship right away.

Your feedback has been really helpful, and we’re working on improving things to avoid situations like this in the future. Thank you again Bridgette.

Vurdert til 1 av 5 stjerner

Absolutely awful customer “service”

Absolutely awful customer “service”. I buy clothes frequently from many retailers outside my country, and literally every single one mentions the type of duty to expect. I ordered one sweater, paid shipping, only to find out duty was 50% of my total item on top of it. When contacting to return, black milk informed me I would be paying for shipping… as if they’re not a corporation that can write off losses. Get wrecked black milk.

12. desember 2024
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Svar fra Black Milk Clothing

Thanks for sharing your feedback, and we're sorry to hear about your experience.

Customs fees and duties can definitely be frustrating and we’d love to be able to control these costs, but unfortunately, they’re set by your country’s customs office. We do have info on potential duties and taxes on our website, but we’ll take your feedback on board and see how we can make this clearer for our international customers. Thank you and sorry again!

Vurdert til 1 av 5 stjerner

The dresses I received were not…

The dresses I received were not suitable, so I took advantage of their return process.

I sent them back via tracked aus post and they received it 2 weeks ago. I still have not received my money back. No one will reply to me on any of their platforms.

3. desember 2024
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Svar fra Black Milk Clothing

Hi Monique,

Thank you for sharing your feedback, and we're so sorry to hear you’ve had a frustrating experience! We’ve looked into this, and can confirm your refund was processed at the start of last week within our standard 2–5 business days from receiving your return.

We’ve also sent you an email with further details, so please check your inbox when you get a chance! If there’s anything else you need, feel free to reach out!

Vurdert til 1 av 5 stjerner

AVOID this Overpriced & Unethical Company

I had a terrible experience with Black Milk Clothing that I feel compelled to share. First off, the prices are absolutely ridiculous for the actual quality of their clothing—definitely not worth it.

I accidentally ordered an extra shirt, and let customer service know about this before they could ship it to me. They said they would issue a refund. They did give me a refund, but then they still charged me for the extra shirt AFTER the refund was issued... So basically they gave me the refund, only to take it all back.
Customer service has been completely unhelpful; they keep insisting it is the banks issue.
I wouldn’t recommend shopping here. There are far better options out there that prioritize both quality and ethical practices. Save your money and avoid the headache!

13. oktober 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great clothes

Great clothes! I hope they release another DND collection. Or maybe a BAULDERS GATE 3 one ;)

10. oktober 2024
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Svar fra Black Milk Clothing

Awwh we're thrilled to hear this Danni! thank you so much for the lovely review and we'll pass along your requests to our team!! - Lorelei

Vurdert til 3 av 5 stjerner

Not the quality they used to be!!!!

I have Blackmilk items that are over ten years old & look incredible. I bought from them recently & the quality has definitely gone down hill. I bought two black dresses, neither of which came in the traditional Blackmilk material, but rather cheap cotton/nylon. The “Spectre” dress in particular is quite poor quality. The dress layer beneath the mesh overlay is so thin you can almost see through it & the mesh overlay is all rough edges, not a single hem. I wish I could upload photos to this review!!

3. september 2024
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Svar fra Black Milk Clothing

Hey Monique,

Thank you for your feedback. We’re so glad to hear you've had some of our pieces for over 10 years—that’s amazing! We’re sorry to hear that your recent purchases didn’t meet your expectations, though.

The Spectre dress is made with high-quality fabrics and as for the mesh overlay, it’s designed to have a raw edge as part of the style, which you can see in the product photos. This detail keeps the dress lightweight and flowy. If you ever have any concerns or additional feedback, please don’t hesitate to reach out to us so we can help!

Vurdert til 5 av 5 stjerner

BM is an amazing world of colour


BM is an amazing world of colour, variety, diversity, individualism and owning your identity of awesomeness!! There is an amazing bunch of staff who work there, who are helpful beyond belief.

Blackmilk has a very diverse range of clothing to suit all types of taste, all ages and sizes from xs - xxl.
They make limited edition collections and also do collabs with movie companies like Marvel, DC, Pokemon, SailorMoon, Gothic looks even mermaids!! and more oh way more!!.

The variety is outstanding and so are the clothes. The clothing makes you feel great about yourself like you are confirming your identity in society in a way, but allows you to be you or whoever you want to be as well, feeling invincible!!

1. juni 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

A wholeheartedly positive experience

I turned to Black Milk Clothing after reading several blog posts about the brand. They may have been sponsored, but the blogger always details every item she purchases or receives, and I've successfully followed her recommendations before.

And Black Milk didn't disappoint. I bought the A-Sassy-Nation bodysuit and it looks amazing over my curvy, UK16 body - and there would be room for more without any risk of deforming the pattern. It's also sturdy, stays in place despite the cutouts and washes well. It shipped fast, and even though we're a world apart (from Australia to France), the parcel arrived ahead of time (but this last bit is due to luck, not some magic touch from the company).

Now, I didn't have any experience with their customer service or return policy, so my review only relates to the quality of the product and its handling. But my experience was wholeheartedly positive!

10. juni 2024
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Svar fra Black Milk Clothing

Hi Iina! We're thrilled to hear how much you love your new bodysuit and that is such a fun first piece to introduce you to BlackMilk! Thank you so much for the great review and we hope you'll be ordering from us again soon (: Please reach out via our website if there's anything we can help you with!

- Lorelei

Vurdert til 1 av 5 stjerner

SCAM COMPANY

I live in England and made a purchase. It never arrived!!
They kept my money and never sent my purchase. Scam Company, watch out! order at your own peril!

28. mai 2024
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Svar fra Black Milk Clothing

Hi! We are really sorry to hear that your order hasn't arrived and would absolutely love the opportunity to look into that for you. Please reach out to us via the 'Contact Us' page on our website so we can help!

Vurdert til 4 av 5 stjerner

Import tax is crap, but good clothes!

I thought that import tax was added at checkout so was surprised to receive a £100+ import charge from DHL on top of the £300 I paid for my order... Annoying. But I suppose not BM's fault and I do love the clothes I've received - they seem to be good quality to me? I regularly buy from other more expensive brands and often have to send things back due to loose stitches or immediately falling apart and my BM items don't seem to have that problem. They fit well and I like the material. Have only tried them on so far so hopefully they will wear well. Maybe they have listened to all these negative reviews!

14. mars 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Poor quality

I was excited to try out Blackmilk after stalking the website for several years. I decided to take the plunge on the Rivendell skirt and the stained glass Eevie dress for an event I have planned. I was really disappointed in the quality, for the price point I expected much better fabrics. Especially the Rivendell skirt which is unlined, unhemmed and just really badly made. Despite following their sizing guide and measuring, both items were massively too large.

26. februar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Beautiful designs, poor fabric and pricing.

I am torn about BlackMilk!
+: Their designs / collabs can be gorgeous and unique.
+: The size chart seems accurate (although not very inclusive)
+: They are mostly transparent about delicacy & care instructions for used materials.

-: The fabric / materials often do *not* reflect their price point.
-: Was hoping for ethical production, but some still made-in-China; hit or miss.
-: They gatekeep leaving reviews on their own website / product pages.

For my two orders (late 2022 and late 2023), I haven't had to deal with their customer service. So can't comment on that. Delivery (to the US) has been fine, no added customs duties in my case.

I love BlackMilk's visual aesthetic, but the price point is *not* justified by the materials they chose to use. I understand that ethical production would be expensive, and hopefully they pay their designers / artists well. But as other reviewers have mentioned; some stuff is produced elsewhere anyway - and you can't sell made-in-China polyester for high-end prices!

I greatly dislike how they seem to gatekeep reviews on their own website / product pages. That's a red flag for me. I don't know how they collect / invite website reviews ('cause there are some), but I haven't been able to find any option to do so.

My first order was two overalls (1 long, 1 short). Wish they weren't polyester & fleece-lined, especially the short ones (why does an Australian company pride themselves on 'toasty fleece' fabric?). I do happily wear the long ones in colder months, and they wash well.

This winter, I caved and ordered a robe and skirt from their stunning Moonbound Studio artist collaboration, plus the Night Swimming ocean print robe.

The Night Swimming robe was worth the sale price I'd say; it's a gorgeous design in a decently heavy velvet. This item does say made in Australia. My main qualm & why I only bought it on sale, is the white lining - especially since the wide sleeves 'fall' in a way that shows the lining a lot! Would have been sooo much better with a black or blue lining. Also, unfortunately no pockets.

The Moonbound robe is CRAPPY material. Clingy, thin, static-y, cheap, and blah. Again, sadly white on the inside, which just looks unfinished. The beautiful (!) outer print only barely makes it wearable. I'd be super upset if I'd paid full price, and low-key upset at the discounted price I paid.

The Moonbound skirt is flowy, although also a bit cheap-feeling, and the fabric type makes the print more muted / less saturated than I'd hoped. I was low-key expecting this; and why I waited for it to be significantly marked down. Again, the creative design is genius (but that's to the Moonbound Studio artist's credit, not BlackMilk).

So, in conclusion; I try to avoid buying BlackMilk products despite their cute designs, and only buy on sale when I truly can't resist a piece. Sad that so many people say they used to be much better! I wonder what changed, and why?

10. januar 2024
Anmeldelse skrevet uten oppfordring

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